Chris Henager Email and Phone Number

• Assisted Lively users via phone, email, and chat with complex tasks related to various employer benefitaccounts including Health Savings Accounts, Flexible Spending Accounts, and Health ReimbursementArrangements• Displayed strong written, verbal, and listening skills which enabled me to understand complex tax-relatedissues, communicate solutions, and deliver amazing customer service.• Participated in new hire training and development.• Worked with management on a first call resolution training for entire department providing direct contactswith account holders.

• Provided a high level of customer service by answering questions and offering best alternatives whenunable to meet requests.• Actively pursued learning and development opportunities which led to a promotion within 6 months onthe job.• Positively engaged customers by explaining and sampling unique items in the department.• Worked as a scan lead for the department to audit prices on 400+ items.

• Answered questions about the bank website and app via phone and face-to-face.• Built rapport with the customers by displaying friendly and attentive service each transaction.• Took an empathetic approach to customer’s sensitive situations.• Followed bank policies and procedures as well as regulations to maintain a safe and secure workenvironment.

• Collaborated with teacher and school leadership to provide a safe and effective classroom for grades K-12.• Received excellent feedback from absent teachers and the rest of the school staff.• Learned how to multi-task and shift focus due to an ever-changing environment.• Implemented existing lesson plans in a manner that ensured the integrity of academic time and motivatedstudents to learn and participate.

• Fulfilled a variety of roles in my time with the company including cashiering, ordering and stockingproducts while maintaining high customer service standards.• Worked in almost all areas of the store including the front end, dairy, frozen, and produce department.• Created and built promotional displays for the store on a weekly basis.• Helped out wherever was needed in the store without direction from superiors.