Chris Herman Email & Phone Number

Atlanta Metropolitan Area

During my recent job role, I pioneer cross-functional teams to successfully implement state-of-the-art SaaS Event Platform for most intricate and modern event portfolios. I take full ownership of revenue retention within the portfolio while consistently ensuring sustained financial performance. I also, recruit and nurture front-line leaders to drive exceptional team performance and foster culture of excellence. Additionally, strategically align business processes with financial and key performance indicators to optimize operational efficiency. Moreover, I innovate and revolutionize processes and pathways to success in high-growth technology-driven environment.

Olympia, Washington, United States

During this tenure, I lead the implementation team in execution of SaaS Platform implementation. I nurtured employee professional growth by providing coaching and mentorship, fostering culture of continuous development. Also, authored/curated playbooks, email templates, and other documentation, taking ownership of end-to-end Global Product Implementation workflow. Additionally, collaborated with sales team to address pre-sale requirements and coordinated with Customer Experience team to ensure smooth transition at exit gates. Moreover, applied vigilant eye for sustained excellence while monitoring vitality of key performance indicators such as CSAT and SLAs. I employed proactive tracking and mitigation techniques to meet targets while steering team towards achievement of KPIs.• Orchestrated and led dynamic team of Solution Consultants strategically positioned across the globe, with each member for overseeing approximately 30 customer implementations.• Acted as central point of contact for both internal and external escalations, resolving issues efficiently and to ensure seamless client services.• Spearheaded the refinement and expansion of Global Implementation team, instituting systems and strategies for scalable growth and operational efficiency.• Continuously assessed and improved quality of global product implementation process by utilizing data-driven insights to suggest enhancements in alignment with core KPIs.• Played integral role in hiring and onboarding process for new team members, actively shaping team of high-performing professionals.• Maintained watchful eye on team capacity and recommended well-informed solutions, leveraging both quantitative and qualitative data, encompassing personnel, processes, and product enhancements.• Streamlined implementation workflows and rectified process inefficiencies by implementing data-informed improvements.• Pioneered the design of innovative processes that maximized efficiency and client satisfaction.

Olympia, Washington, United States

In this employment period, I spearheaded consulting efforts in the realm of platform configuration best practices, leading requirements gathering, designing solutions, and providing clients with comprehensive education on the implemented SaaS product toolkit. I assumed the role of Peer Mentor for incoming team members, facilitating swift onboarding and ensuring success as consultants. Also, demonstrated exceptional proficiency in mastering company's product to provide clients with highly technical and adept consulting services.• Elevated product offerings to industry-leading standards and enhanced operational efficiency within project parameters by collaborating across various departments.• Served as senior team member for offering consultancy to numerous enterprise clients, including prominent names such as Salesforce, Adobe, Cisco and others.• Contributed to successful selection and onboarding process by engaging on interview panel for new solution consultants.

Olympia, Wa

In this job role, I oversaw and directed multiple teams in seamless delivery of SaaS application projects, managing entire project lifecycle from inception to deployment. I maintained direct and proactive engagement with enterprise clients throughout project, prioritizing requests, identifying avenues for growth, and devising strategies to optimize cost-effectiveness. Additionally, spearheaded onboarding of both new/existing clients, soliciting feedback to fuel product and process enhancements. I presented regular status updates to senior leaders and key stakeholders, ensuring transparency and alignment at all levels. Moreover, held leadership role in piloting software development program, collaborating across departments to identify and address client development needs.• Tailored solutions to align with immediate/long-term requirements of clients, ensuring personalized approach to unique needs.• Harmonized project objectives, expedited project deliveries, and boosted sales efforts by orchestrating weekly cross-functional meetings involving sales, marketing, and technical teams.• Recognized as Subject Matter Expert in SaaS domain by delivering transformative insights, solutions, and leadership for enhancing organization's capabilities and reputation.• Played pivotal role in the design and development of digital forms while maintaining robust department-wide form library.• Successfully delivered presentations to 65 prospective clients within year, resulting in 93%+ product adoption rate.Additional Experience:Utilization & Training Consultant, ADP, Inc., Anacortes, WA | 2011 – 2013DealerSocket, Inc., Babylon, NY | 2010 – 2011