Chris Herman Email and Phone Number
Chris Herman work email
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Chris Herman personal email
I'm a customer-centric professional with a knack for orchestrating cross-functional teams to deliver top-notch SaaS solutions, especially when it comes to complex SaaS portfolios. With a solid track record under my belt, I've successfully overseen multimillion-dollar SaaS revenue portfolios, always with a laser focus on customer health, retention, and revenue growth.One of my key strengths is driving efficiency and satisfaction through organizational restructuring. This has not only led to impressive gross margin improvements but also some pretty remarkable CSAT enhancements. I'm all about making things work seamlessly and keeping our customers happy.I'm not just about numbers, though. I'm equally skilled in leading consulting efforts, mastering technical proficiency, and helping new team members onboard quickly. Being a mentor is something I'm truly passionate about.My key specialties are:• SaaS Implementation• Client Portfolio Management• Project Lifecycle Management• Revenue Growth Strategy• API Integration & Management• Client Solutions Implementation• Product & Process Enhancement• Business Operations Optimization• Technology Solution Implementation• Cloud Services Integration• Database Management• Cross-Functional Collaboration• Team Leadership & Training• Service & Satisfaction• Staff & Stakeholder EngagementYou could call me a SaaS guru - I've been recognized as a subject matter expert in the field. My specialty lies in customizing solutions to meet both short- and long-term client needs. So, I'm not just about the tech; I'm all about understanding what makes your business tick and tailoring our solutions accordingly.Communication is key, and I pride myself on being an articulate communicator. Whether it's talking to management, clients, diverse teams, or stakeholders, I've honed my skills and best practices for identifying and resolving issues effectively.While others take pride in meeting all standards set before them: my passion is for delivering service that goes beyond organizational expectations, creating a win-win scenario for everyone involved.Please feel free to connect with me or contact me at cherman2@gmail.com with any thoughts, comments, or questions about my work, I'm always interested in making new professional acquaintances.
Rainfocus
View- Website:
- rainfocus.com
- Employees:
- 152
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Director Of Client ServicesRainfocus Jul 2022 - PresentAtlanta Metropolitan AreaDuring my recent job role, I pioneer cross-functional teams to successfully implement state-of-the-art SaaS Event Platform for most intricate and modern event portfolios. I take full ownership of revenue retention within the portfolio while consistently ensuring sustained financial performance. I also, recruit and nurture front-line leaders to drive exceptional team performance and foster culture of excellence. Additionally, strategically align business processes with financial and key performance indicators to optimize operational efficiency. Moreover, I innovate and revolutionize processes and pathways to success in high-growth technology-driven environment.
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Manager, Client ServicesRainfocus Jun 2021 - Dec 2022Olympia, Washington, United StatesDuring this tenure, I lead the implementation team in execution of SaaS Platform implementation. I nurtured employee professional growth by providing coaching and mentorship, fostering culture of continuous development. Also, authored/curated playbooks, email templates, and other documentation, taking ownership of end-to-end Global Product Implementation workflow. Additionally, collaborated with sales team to address pre-sale requirements and coordinated with Customer Experience team to ensure smooth transition at exit gates. Moreover, applied vigilant eye for sustained excellence while monitoring vitality of key performance indicators such as CSAT and SLAs. I employed proactive tracking and mitigation techniques to meet targets while steering team towards achievement of KPIs.• Orchestrated and led dynamic team of Solution Consultants strategically positioned across the globe, with each member for overseeing approximately 30 customer implementations.• Acted as central point of contact for both internal and external escalations, resolving issues efficiently and to ensure seamless client services.• Spearheaded the refinement and expansion of Global Implementation team, instituting systems and strategies for scalable growth and operational efficiency.• Continuously assessed and improved quality of global product implementation process by utilizing data-driven insights to suggest enhancements in alignment with core KPIs.• Played integral role in hiring and onboarding process for new team members, actively shaping team of high-performing professionals.• Maintained watchful eye on team capacity and recommended well-informed solutions, leveraging both quantitative and qualitative data, encompassing personnel, processes, and product enhancements.• Streamlined implementation workflows and rectified process inefficiencies by implementing data-informed improvements.• Pioneered the design of innovative processes that maximized efficiency and client satisfaction.
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Senior Solutions ConsultantRainfocus Sep 2020 - Jun 2021Olympia, Washington, United StatesIn this employment period, I spearheaded consulting efforts in the realm of platform configuration best practices, leading requirements gathering, designing solutions, and providing clients with comprehensive education on the implemented SaaS product toolkit. I assumed the role of Peer Mentor for incoming team members, facilitating swift onboarding and ensuring success as consultants. Also, demonstrated exceptional proficiency in mastering company's product to provide clients with highly technical and adept consulting services.• Elevated product offerings to industry-leading standards and enhanced operational efficiency within project parameters by collaborating across various departments.• Served as senior team member for offering consultancy to numerous enterprise clients, including prominent names such as Salesforce, Adobe, Cisco and others.• Contributed to successful selection and onboarding process by engaging on interview panel for new solution consultants.
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Solutions ConsultantCdk Global Aug 2011 - Sep 2020Olympia, WaIn this job role, I oversaw and directed multiple teams in seamless delivery of SaaS application projects, managing entire project lifecycle from inception to deployment. I maintained direct and proactive engagement with enterprise clients throughout project, prioritizing requests, identifying avenues for growth, and devising strategies to optimize cost-effectiveness. Additionally, spearheaded onboarding of both new/existing clients, soliciting feedback to fuel product and process enhancements. I presented regular status updates to senior leaders and key stakeholders, ensuring transparency and alignment at all levels. Moreover, held leadership role in piloting software development program, collaborating across departments to identify and address client development needs.• Tailored solutions to align with immediate/long-term requirements of clients, ensuring personalized approach to unique needs.• Harmonized project objectives, expedited project deliveries, and boosted sales efforts by orchestrating weekly cross-functional meetings involving sales, marketing, and technical teams.• Recognized as Subject Matter Expert in SaaS domain by delivering transformative insights, solutions, and leadership for enhancing organization's capabilities and reputation.• Played pivotal role in the design and development of digital forms while maintaining robust department-wide form library.• Successfully delivered presentations to 65 prospective clients within year, resulting in 93%+ product adoption rate.Additional Experience:Utilization & Training Consultant, ADP, Inc., Anacortes, WA | 2011 – 2013DealerSocket, Inc., Babylon, NY | 2010 – 2011
Chris Herman Education Details
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Social Science Teacher Education
Frequently Asked Questions about Chris Herman
What company does Chris Herman work for?
Chris Herman works for Rainfocus
What is Chris Herman's role at the current company?
Chris Herman's current role is Elevating Customer Service Excellence via Strategic Leadership and SaaS Expertise for Sustainable Success..
What is Chris Herman's email address?
Chris Herman's email address is ch****@****cus.com
What schools did Chris Herman attend?
Chris Herman attended Brigham Young University.
Who are Chris Herman's colleagues?
Chris Herman's colleagues are Anthony Valente, Foluwaso Atunrase, Alicia V., Serine Obviar, Philip Laferriere, Caden Bast, Anna Arsova.
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Chris Herman
Greater Minneapolis-St. Paul Area7gmail.com, epicor.com, target.com, hotmail.com, yahoo.com, charter.net, axonius.com4 +150739XXXXX
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Chris Herman
Dana Point, Ca2bbraun.com, bbraunusa.com -
Chris Herman
Director Of Master Data & Codes Management At Frito Lay IncDallas-Fort Worth Metroplex1yahoo.com -
Chris Herman
Boston, Ma -
3hermanadvertising.com, mac.com, thehermanagency.com8 +130560XXXXX
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