Chris Hester Email & Phone Number

Grove, Gb

Reading, England, United Kingdom

Originally employed as Key Client Account Manager. In the same year, I was promoted to head up the Business Development and Partnership arm of Paygate where I now report directly into our Chief Revenue Office and Chief ExecutiveOfficer.I have significantly over achieved against my target in 2020, 2021 & 2022 finishing 2022being award the Most Valuable Player of 2022 for our company.In addition to this, I have headed up the wellbeing and social responsibilities in ourcompany including qualifying as a Mental Health First Aider in 2022. Something I amimmensely passionate about and proud of.My roles and responsibilities include:Owning the full 360 sales cycle for both inbound and outbound leads.Maintaining our CRM (MS Dynamics) to ensure accurate and up to date reporting and forecasting is always available to the Senior Management Team.Working closely with our marketing department to ensure relevant campaigns are created to help drive leads whilst accurately tracking all stages of the lead and reporting to the Senior Management Team.Managing the relationship with our third-party marketing company (4Marketing) including product training , campaign creation and working a lead through the full 360 sales cycle.Working with our development team to ensure new functionality is discussed and where viable, added to the product roadmap.Supporting the Senior Management Team on monthly business strategy calls. Managing existing and new partner relationships including pre-sales, contracts, new client onboarding, monthly reporting & KPI reviews.Run the parent company intercompany partnership integration project with 1 - 2 new companies onboarded each year.Currently manage 3 members of the Paygate sales team including day-to-day support, sales training and 121 / quarterly reviews.Setup and the ongoing management of the companies wellbeing and social program. I am continually developing this with new ideas and content.

Bath, England, United Kingdom

During this period, I owned the leases and ran both The Dandylion in Bradford-on-Avon and The Hop Pole in Bath.In 2017, I was awarded ‘The Best Pub in Bradford-on-Avon’ by the town councils Business Awards for The Dandylion.In 2019, I was awarded the ‘Top 4 Pubs in the City’ in the AA Pub Guide 2020, a national release with 100,000+ sales per year.I managed every aspect of the business with my roles and responsibilities including:Managing up to 14 members of my company including the initial employment process, ongoing training and most ongoing HR requirements.The day-to-day running of the front of house including stock management, hygiene standards & general site maintenance.Overseeing the kitchen team to ensure high standards of food were served at all times, 5 star hygiene standards were maintained including food hygiene reviews from Bath council, menu development, stock management and food led event management. One man marketing team ensuring all weekly, monthly and seasonal events were appropriately marketed to maximise revenue. Event management from small birthday parties through to our largest event which was a wedding party for 75 people.Working closely with my accountant to ensure all accounting requirements and cash management were met and all HMRC and Payroll payments were paid promptly.Cellar management and quality control of the real ales.

Reading, England, United Kingdom

Originally starting in the lead generation team, I was promoted to Sales Executive role within 3 months of being employed by Bottomline. This was my first experience of sales in a Fintech organisation and I learned a huge amount during my time here.My roles and responsibilities included:The management of over 700 active accounts, ranging from small independent gyms requiring a basic desktop Bacs platform for direct debit collections to multinational corporates that required a fully scalable payment platform to manage all aspects of their business. Generating new leads from existing accounts via business process reviews and regular account reviews for key clients.Owning the full 360 sales cycle for all new leads self-generated and generated via the lead generation team.Maintaining the CRM (Salesforce) to ensure accurate and up to date reporting and forecasting for management.Managing and executing a clear sales strategy to meet and exceed all sales targets set by the company.Migrating customers to a new product that are of benefit to the client whilst maintaining strong revenue for Bottomline.Working closely with Pre-Sales to demonstrate the company's suite of payment products. These would be completed online or face-to-face at either one of the company offices or a clients site.Regularly attending sales and product training to ensure my knowledge was suitable to effectively deliver in my role.Working closely with the project management team to ensure any issues or concerns raised during the project stages are appropriately addressed and a suitable resolution found to maintain a strong customer relationship.Consistently delivering exceptional customer service standards.Working directly with marketing to support campaign creation, content and lead generation.Supporting credit control with any payment issues ensuring they were addressed sensitively with the client whilst ensuring the revenue could be collected.