Chris Hester Email & Phone Number

Beckenham, Gb

London, England, United Kingdom

Leading the development of a centralized reporting platform for carbon emissions.Collaborating with cross-functional teams to gather and analyze data from multiple sources, including electricity usage, procurement, expenses, and travel.Working closely with the Sustainability Team and various sustainability committees to align efforts and drive sustainability initiatives.Active participation in the ICT Sustainability Committee to integrate sustainability practices into IT operations.Implementing data visualization techniques to present carbon emission data in an actionable and accessible format.Providing support for Power BI reporting needs across various departments, ensuring accurate and timely data analysis.Collaborating with internal teams to understand requirements and develop solutions to meet business needs.Working within a product line that supports over 50 applications, encompassing numerous core applications essential to the smooth operation of business activities.

London, England, United Kingdom

Deliver comprehensive support to 25,000 users across multiple sites utilizing a blend of ITSM, telephone, and in-person interactions.Proactively identify and manage Priority 1 and 2 incidents, overseeing their resolution progress and ensuring effective communication with key stakeholders.Offer 1st and 2nd line technical support to address software, hardware, bespoke application, and network issues promptly and effectively.Promote knowledge transfer among users to minimize recurring incidents, while actively contributing to process documentation for both new and existing staff.Serve as the primary point of contact for all audio-visual tasks across the main campus, frequently attending live lecture theatres to address any emerging needs.Primarily engage in face-to-face interactions, supplemented by remote support when necessary, while also overseeing equipment builds and deployment.

London, England, United Kingdom

I provided support to 25,000 users across various locations through a combination of ITSM, telephone, and in-person interactions.I identified and addressed Priority 1 and 2 incidents, closely monitoring their resolution progress and communicating with key stakeholders as needed.Delivered 1st and 2nd line technical support to users encountering software, hardware, bespoke application, and network issues, ensuring swift and enduring solutions.I actively facilitated knowledge transfer among users to reduce recurring incidents and contributed to process documentation for both new and existing staff.

London, England, United Kingdom

Established and expanded a new business desk through a strategic blend of research, marketing, and consultancy efforts.Collaborated and consulted with stakeholders across various levels, including senior executives, middle management, business leaders, government entities, legal professionals, and educators.Demonstrated proficiency in managing client budgets and maintaining accounts, ensuring alignment with financial objectives and expectations.Additionally, I possess extensive experience and confidence in providing support for events, conferences, and exhibitions, ensuring their success through effective coordination and execution.

Oxford, United Kingdom

I nurtured both new and established business leads, contributing to the expansion of the CPC training enterprise.I advertised open positions, conducted interviews with prospective candidates, and evaluated their suitability for available roles.I played a key role in the administration and coordination of CPC training courses, ensuring their smooth operation and success.Additionally, I was responsible for overseeing the out-of-hours service, ensuring prompt and efficient support beyond regular business hours.

Oxford, United Kingdom

Collaborated with various charities, gaining insights into their vision, mission, and core values.Served as an advocate for charities, promoting their causes to raise awareness and expand their donor base.

Underwent First Aid training. NBC Training (Gas Chamber) Drill and Marching. Obstacle Courses. Weapons Handling. Exercise (week living and training in the elements) PE including Gym, long distance running and football.

Master'S Degree, Climate Justice, Merit

Activities and Societies: MSc Climate Justice Programme RepresentativeThe MSc Climate Justice addresses critical areas of concern.

Bachelor’S Degree, Education And Social Science, 2:1

An interdisciplinary degree that helped me develop a critical understanding of education within the context of politics, economics.

Access Course, Education, Merit

This course allowed me to obtain the equivalent of my A levels, so as I could apply to university. The course focused primarily.

Education record

Activities and Societies: I represented my School in the following areas: Football Rugby Athletics Swimming English (a mock day in court.