As a Customer Experience, Community Impact and Operations Executive, I am a purpose driven, strategic, results oriented leader with proven success leading teams to improve customer experience, increase community impact and drive operational efficiencies in Canada and the US. My successes in the regulated Utility, Healthcare and Telecom industries have come through being customer centric, developing productive cross-functional alliances and inspiring high performing teams. With demonstrated expertise in improving customer experience, community impact and bottom line across large organizations, I provide strategic direction and leadership on creating a client-focused culture through listening to clients and collaborating with other leaders to improve communications, enhance products and expand the employee and client experience. I have a highly analytical mindset and believe in the ‘Art of the Possible ‘ which has allowed for new innovations as part of my successes. Using data analytics and digital transformation, I lead teams to drive operational efficiencies and reduce costs while improving impact. As a change leader, I champion DEI initiatives and community outreach that increases employee engagement, an important foundation to driving innovation and increasing customer satisfaction.