Christopher Hill Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, United States

As the Director of Digital Products – Wealth at Morningstar, I led the implementation of an open architecture digital platform, which reduced internal and external solution integrations by 50%. Under my leadership, Morningstar was recognized as America’s Best TAMP by Wealth Advisor in 2022. I introduced a self-service content management system that decreased the time to launch digital marketing materials by 70%, and improved Net Promoter Scores (NPS) by 29 points year-over-year.I significantly enhanced digital account opening conversion by 69% through iterative feature improvements and targeted advisor marketing strategies. In 2024, I increased digital envelope adoption by 59%, resulting in reduced organizational costs and an improved advisor experience. By optimizing digital payment functionality with API integrations, I achieved a 70% reduction in funds availability time. Additionally, I boosted digital document submission efficiency by 55%, cutting resolution time by up to 5 days.Leading cross-functional teams, I increased TAMP engagement by 30% and elevated Employee NPS by 50% while expanding the Digital Product team from 6 to 20 associates across Chicago and Mumbai. As a Commercial Product Manager, I supported business development opportunities for a proposed SaaS product and developed business cases to define and capitalize on market opportunities, enhancing the competitiveness of our product suite. I collaborated with architecture, development, and delivery teams to prioritize and execute the product roadmap, built strategic relationships and a partner ecosystem to enhance customer experience and reduce costs, and provided leadership through all phases of the Product Delivery Lifecycle (PDLC).

Chicago, Illinois, United States

As the Director of Digital Banking at Alliant Credit Union, I launched a new online banking platform, boosting core member engagement to 90%. My leadership contributed to Alliant being honored by NerdWallet as a top performer in mobile banking for four consecutive years (2017-2020). Our mobile app achieved outstanding ratings (4.7 iOS / 4.6 Android), aligning with top performers in the financial services industry. We also attained exceptional Overall Satisfaction (OSAT) scores, surpassing 9.0 out of 10 for both online and mobile banking experiences.I led the seamless integration of payment functionalities from Plaid, Zelle, and remote check deposit, resulting in a 20% increase in deposits and $1 million in incremental assets. By redesigning the member eligibility section, I successfully reduced the bounce rate for new member applications by 14%. Ensuring compliance with WCAG 2.1 accessibility standards, I implemented ADA design principles.Through strategic partnerships with FinTech solutions, I redesigned the deposit product opening process, targeting a 50% reduction in application completion time and a 60% decrease in pending applications. As the digital banking subject matter expert, I demonstrated ownership and product leadership for clients, prospects, and key stakeholders. Conducting market analysis to determine product strategy and requirements, I enabled Alliant Credit Union to achieve its long-term strategic goals.

Greater Chicago Area

As the Senior Manager of Digital Channels and User Experience at Alliant Credit Union, I successfully increased mobile app ratings by 100% since the launch of the Alliant Mobile Banking app in 2017. I created and executed the strategic roadmap for online banking and the Alliant Mobile Banking app, leading to an 11% increase in Net Promoter Score (NPS) in 2017 and achieving record-high levels of overall customer satisfaction.Through targeted identification and resolution of customer pain points, I increased mobile adoption by over 17% and elevated web engagement by nearly 15%. Our mobile banking app was recognized for providing the best user experience among credit union apps by Extractable in December 2017. To further enhance the digital experience for our customers, I instituted an internal user testing program to identify and address customer pain points.

Riverwoods, Il

As the Manager of Digital Customer Experience – Customer Service and Engagement at Discover Financial Services, I optimized customer experience and eCommerce strategies across Discover.com and the Discover mobile app. By leveraging customer feedback to drive enhancements and foster self-service capabilities, I achieved $1 million in annual savings. Additionally, I reduced call volume and operating costs by over $2 million per year through data insights and feedback utilization.I realized $1.5 million in annual savings by redesigning the online dispute process, integrating agent processes into digital channels. Conducting agent focus groups and administering formal feedback programs enabled me to identify CRM tool enhancements, reducing average call handling time and transfers, contributing to Discover earning first place in J.D. Power’s Customer Satisfaction Study. I also developed and executed communication, training, and servicing strategies for enterprise-wide digital initiatives, including mobile wallet product launches, marketing promotions, and security enhancements.

Greater Chicago Area

As the Manager of Strategic Initiatives – Deposit Products at Discover Financial Services, I drove the 2013 launch of Discover Cashback (Debit) Checking, defining product requirements and planning a comprehensive go-to-market strategy for an online product that incentivizes customers with Cashback Bonus for daily transactions. By leveraging customer insights and executing a strategic marketing plan, I exceeded the checking account opening goal by 20%.Utilizing customer research to pinpoint areas for user experience improvement, I achieved a 7% increase in customer satisfaction for mobile check deposits and a 10% rise in product feature ratings. I conducted comprehensive market research and analysis, implemented competitive intelligence strategies, and identified market trends and opportunities that influenced our product strategy. My efforts in this role were recognized with two promotions within a three-year tenure.

Greater Chicago Area

As a Senior Associate in the Strategic Leadership Program for Home Loans Operations Strategy, I played a crucial role in orchestrating the seamless integration of Lending Tree's Home Loan Center lending platform and operations into Discover's technological framework. My responsibilities included conducting comprehensive audits and executing strategic enhancements to optimize operational efficiency and performance within the home loans sector.

Greater Chicago Area

Responsible for financial reporting and management of Eastman Kodak’s North American Document Imaging Group. Developed and administered monthly, quarterly and annual executive level presentations. Managed Finance and Operations integration to Eastman Kodak. Developed long-term strategic plans as member of President’s Leadership Committee.

Oshkosh, Wisconsin Area

Greenville, North Carolina Area

Mba, Marketing, Mgmt & Strategy, Mgmt & Organizations, Entrepreneurship & Innovation

Bachelor'S Degree, Finance

Activities and Societies: Sigma Phi Epsilon, Student Athletic Board