Chris Hinchcliffe Msc Email & Phone Number

Manchester Area, United Kingdom

Manchester, England, United Kingdom

Offering UK Homeowners a new way to finance the lifestyle they deserve sooner. Financing projects through HELOCs (Home Equity Line of Credit) and Homeowner Loans in an affordable, flexible and transparent way. Proud pioneers, working towards becoming the leading digital consumer credit provider.

Bolton, United Kingdom

* Accountable for commercial performance, continuous improvement and talent management coaching across 31 stores, developing 20 + leaders of people to greater commercial outcomes and customer growth within their stores / omni channels. I was part of the regional board supporting commercial change and direction, analysing customer / market data.* Built a culture of collaboration and people development which can be measured by employee satisfaction survey results – 100% of colleagues feel included within the team as well as 100% of the team I lead scheduled regular sessions to share views to drive business andcolleague performance.* Directly coaching and developing colleagues, contributing to the overall success of Barclays, inspiring my team to achieve exceptional performance results.* Instrumental leading high volume colleague recruitment within the Manchester & Cheshire Market, optimising capacity (right colleague right location), positively impacting customer satisfaction – NPS +58 (National goal of +45).* A UK Culture Champion, supporting the voice of the colleague to help shape positive wellbeing & inclusive change (Bring yourself to work).* Played an integral part within the initial rollout and onboarding of Salesforce to UK branch colleagues. Responsibilities included development of training across learning platforms, as well as ownership of deployment for 300 + colleagues.* Instrumental within the delivery and embedment of the colleague development journey for over 300 customer service colleagues, as well as an active lead developing over 500 leaders within the retail network enabling a customer centric culture.* An avid sponsor of the Financial Inclusion Forum in Bolton supporting growth and understanding of finance for the community of Bolton, linked to the Council's vision for 2030.* A role model of self-development, measured via the completion of an MSC in Business & Strategic Leadership through the Barclays talent programme.

Manchester City Centre

* Leading a team of over 90 colleagues across four city centre sites through various financial departments. The most enjoyable part of the role was supporting customer outcomes and colleague development, continuing sustainable commercials year on year. * Reaching out to various key stakeholders within Manchester city centre to grow the Barclays brand. * An example of this was seamlessly onboarding over 7000 international students exclusively with Manchester University. * A member of the Manchester City Centre Business Improvement District supporting decision making within a monetary finance budget of £1.2 million per annum, helping to sustain and grow customerexperience & satisfaction.* Strategic resource allocation across multiple stores, using MI to shape a forward strategy, owning the intervention and embedding the story to help over 90+ colleagues through change management and ongoing development, leading to commercial outcomes & customer engagement, measured through KPI’s and MI data.

Northwich

Manchester City Centre

Wilmslow

Manchester, United Kingdom

Msc, Business And Strategic Leadership

Btec National Business & Finance

Education record