Chris Hultberg Email & Phone Number

Greater Seattle Area

This time has been spent reconnecting with family and friends, taking trips (see Interests), and recharging the proverbial batteries.

Greater Seattle Area

Responsibilities: • Deploy new global systems for Corporate IT and employees. This includes working with vendors, gathering resources, design, security, testing, monitoring/metrics, documentation, configuration/change management, deployment/migration, automation, and training. • Be the subject matter expert and own email from the network border to the client(s). This includes X-class Ironports, Sendmail SMTP hosts of various functions, Exchange 2007/2010, Blackberry Server 5, and various desktop/mobile email clients. • Operationally manage and on-call for Exchange 2/007/2010, Blackberry Server 5, OCS 2007, and SharePoint 2007/2010 for 75,000 global customers, 7,000 mobile clients, and more than 190 sites. • Periodically research and review system performance for future scaling and/or upgrade. • Concurrently prioritize, schedule, and execute activities for multiple systems. This includes deployment, scaling, upgrades, configuration, and incident response.Accomplishments: • Designed and deployed a global Cisco SSL client VPN system to replace Aventail/SonicWALL. • Designed and deployed a global Exchange 2010 system to replace Exchange 2007.

Greater Seattle Area

Responsibilities: • Operate and maintain corporate IT systems within SLA. This includes scripted automation, patching servers and clients, deploying and scaling services, and disaster recovery. • Continuously develop and improve systems to prevent repeated and new problems. • Operationally manage and on-call for (but not limited to) Exchange 2003/2007, Blackberry Server 4/5, various Sendmail SMTP servers, Ironport, Active Directory 2003, Fedora Directory Services, DHCP, DNS, MOM, WSUS, SMS, System Center services (CM, OM, OMM), MS SQL Server, DFS, VPN, Terminal Services, and various in-house applications.Accomplishments: • Developed a globally scaled deployment and configuration solution for SMTP servers using Sendmail to be automatically configured to use LDAP data to route mail. • Migrated from a single server WSUS 2.0 patch management to full integration with SCCM 2007. • Used internal tools to streamline scaling the SMTP servers from 2 days to 2 hours. This includes enforced configuration version control, deployment, and monitoring,

Greater Seattle Area

Responsibilities: • Resolve internal employee problems via phone and trouble ticket. Including (but not limited to) MS Office and other applications, account/permission management, and VPN. • Create and maintain internal tools and automation written in VBScript, Perl, Bash, and Zsh.Accomplishments: • Worked with others on the team to completely rewrite account management tools. • Worked with several teams develop a completely automated account lifecycle system for seasonal employee accounts. • Created scripts to assist in the deprecation of NetApp Toasters for user home directories.

Greater Seattle Area

Responsibilities: • Be the internal focal point for Customer Service regarding customer technical problems and Customer Service tools. This included things like errors on the website, backend problems, and awareness to external events regarding shipping delays. • Analyze usage in Customer Service tools to identify common and emergent problems with orders/items/returns/etc. Create and maintain internal tools written in Perl, bash, and zsh.Accomplishments: • Created tools and reporting to automate testing Customer Service tools. • Worked with others on the team to create a tool to find previously submitted trouble tickets and eliminated duplicates. • Created several OO functions for automation analyzing trends in Customer Service tool usage.

Greater Seattle Area

Responsibilities: • Resolve customer problems via phone and email to the customer's satisfaction via Amazon.com policy. • While working as a Tier2, accept escalations from Tier1.Accomplishments: • Consistently had one of the highest customer contacts per hour metric and usually within the top 5% of all Customer Service. • Created an internal team collaboration website. • Conducted a 1 week formal class on basic HTML and CSS. • Participated in Alpha and Beta testing of new Customer Service tools.

Computing And It, Perl Certification, A

Industrial Engineering, Packaging Science

General Studies