Chris Jackson Email & Phone Number

- Diagnose and resolve technical issues related to internet, phone, and television services.- Analyze network configurations, IP settings, and device logs to diagnose connectivity issues.- Conduct remote diagnostics to identify issues with modems, routers, and other network devices - Manage and configure internet security settings and remediate affected systems - Remotely access and administer customer devices.- Identify and address Wi-Fi interference and signal strength issues.- Manage customer accounts, view service history, and perform diagnostics - Communicate effectively with customers to understand their issues and provide clear instructions.- Educate customers on best practices for maintaining their network and troubleshooting common issues.

Charlotte, North Carolina, United States

Played a key role in facilitating and executing the fulfillment of online customer orders while conducting in store transactions, merchandising operations, and creative design according to company standards. Leveraged attention to detail in order to reconcile corporate merchandising interests with bottomline sales functionality. Employed problem solving skills in order to initiate effective customer service under a variety of adverse circumstances which led to growth in sales and customer satisfaction. Trained new employees on how to complete various tasks within the store to an exceptional standard. Increased the data capture rate, customer retention rate, and grew the mobile database by creating personal relationships with customers. Generated over $195,000 in sales revenue which was a key contributing factor to the store’s success.

Fort Mill, South Carolina, United States

Oversaw key procedures including delivering customer support across the country to facilitate internet, phone, and television set up in homes and businesses. Corresponded with customers to alleviate their concerns, resolve their issues, and sell them products. Leveraged expert communication skills and well-defined standard operating procedures to alleviate hesitation in sharing sensitive information including date of birth, social security number, and payment methods. Acquired extensive and continuous training to ensure up-to-date knowledge of sales processes, pricing, and services. Utilized robust techniques to de-escalate customers’ concerns, uncover their issues with previous providers or current situations and offered robust solutions. Effectively liaised with telecommunication companies: Frontier Communications, AT&T, DirecTV, and HughesNet Communications, and their clients while serving as a third-party intermediary. Acquired and cultivated knowledge regarding products to enable significant sales through educating the customers, demonstrating problem resolution, and offering different packages and promotions. Ensured accuracy across conveyed information to the customers to avoid jeopardizing strategic partnerships that might lead to legal problems between company and employer. Successfully maintained >85% points per call by proficiently pursuing clients and closing deals while maintaining integrity and multiple sales processes simultaneously.

Charlotte, North Carolina, United States

Steered overall operations surrounding store management to ensure operational excellence. Spearheaded sales management for a wide variety of instruments, technical equipment, and music accessories in the store thus delivering business growth. Professionally dealt with customers to foster exceptional customer experience. Successfully increased revenue generation by attracting customers through marketing and various promotions across different products of the store, as well as a store credit card. Pursued customers to make a purchase by uncovering customer needs and requirements and offering tailored solutions. Significantly enhanced customer experience by deploying a consultative approach, amiably corresponding with them to ensure they get what they were looking for.

Information Technology

Education record