Chris Carmichael Email & Phone Number

Greater Kansas City Area

• Assist Service Desk Manager ensuring the ticketing system workflow is fully developed and utilized
• Work with the Lansing IT Development team in support of various SQL databases and application functionality as necessary to resolve Service Desk issues for users
• Coordinate/plan for provisioning Lansing Trade Group locations with the necessary IT systems and Telco/internet services
• Assist Service Desk Manager in developing new tools to improve quality and efficiency of support to… Show more
• Assist Service Desk Manager in developing new tools to improve quality and efficiency of support to IT system users
• Demonstrate excellent communication skills for all levels of management while providing timely follow-up of any requests Show less

Greater Kansas City Area

• Responsible for support, maintenance, and migration of web-based, client/server, and database applications
• Identified application support/maintenance issues and researched opportunities for prevention or automation
• Performs root cause analysis on issues and coordinates with application developers to deploy corrective actions
• Created and maintained documentation to support processes, infrastructure, configuration, resolution of common recurring issues

Greater Omaha Area

• Answer, address and track help desk requests in a timely manner
• Provide trouble shooting support and analysis
• Administer user logon
• Perform technology training for agents and/or employees
• Assist in support and development projects. Work may include performing research to enhance efficiencies, analyzing and documenting current systems, assisting with testing and implementation of new technology systems
• May also assist in monitoring, setup, repair and troubleshooting of… Show more

Greater Omaha Area

• Applied operating system updates, patches, and configuration changes for all Windows and ESX servers
• Performed routine security audits of workstation and server systems and software
• Experience configuring, monitoring, upgrading and maintaining systems hardware, software and related infrastructure

Greater Omaha Area

• Provide effective and consistent technical support to national and international customers
• Set up and configured newly built and/or acquired sites with full network connectivity
• Identify and replace or upgrade outdated and inadequate user hardware and software
• Assisted in the separation of the ConAgra and Gavilon networks to individually-operating entities

• Provided effective and consistent technical support to in excess of 60 local and regional clients
• Researched technical solutions to resolve basic, intermediate, and advanced system issues
• Interacted personally with customers, provided brief technical training and assistance
• Oversaw upgrade of the Malvern High School network’s infrastructure in its entirety

• Answered help desk calls, providing first level support to Pacific Life employees and producers
• Proactively escalated issues on to ensure the timeliest restoration of services
• Logged/tracked issues and calls, and documented solutions in Clarify
• Provided support and troubleshooting for proprietary Express Navigator software for insurance agents

• Developed software test cases and automated scripts for internet-based business applications
• Work closely with development teams to troubleshoot issues, and to ensure proper release management
• Built and implemented agile QA processes and practices, including defect and test management
• Coordinate efforts between product development teams and offshore enterprise test team

• Provided intermediate level support for network installation services, including access control
• Responsible for ordering equipment, the inventory/tagging process and delivering of equipment
• Creation of specialized Microsoft Access databases for inventory and work order processing
• Perform routine maintenance on network hardware and user workstations

• Provided end-level support and training to technical and non-technical staff
• Assisted in the planning and building out of a 1,000 seat call center, including network architecture
• Maintained a various collection of servers with assorted operating systems and functions
• Diagnosed and resolved system problems including connectivity, security updates and new user training

• Assisted in training of various staff members for new systems, including classroom-based sessions
• Implemented a plan to establish call center operations in Omaha, Nebraska
• Developed, maintained, and documented system-wide backups for servers and workstations
• Responsible for day to day management of a team of Junior Systems Administrators

Education record

Writer'S Workshop, Creative Writing