Chris Flynn Email & Phone Number

Hatfield

• Service Product Owners are accountable for the performance and continual service improvement of our Service Offerings within our Service Catalogue, spanning Digital Me, Power, Trust and Connect. I monitor the quality.
• Define and implement Services to deliver the expected outcomes to our customers, focusing on quality and consistency, innovation, continuous improvement and market relevance
• Match our group capability and delivery to the Service offerings whilst ensuring we are competitive in local markets
• Leverage innovation from across Group Delivery to standardise and improve our Service offerings
• Provide the primary interface into Group Development for Service development and road mappingI effectively interface with the other Group Delivery functions in the execution of your duties.

Hatfield

Hatfield

• Acting in role delivering a Pilot method of Service Delivery.
• Management of multiple virtual Teams across multiple regions
• Ownership of Major Incident Management for services delivered during Major Incident Lifecycle
• Governance and Adherence to processes, policies and SLA/KPI Targets
• Continued Service Improvement Management
• Adherence to Governance Framework

Hatfield

Hatfield

Heading up service integration, process development, documentation and overseeing in-life projects for the Virtualisation team within the Managed Services division.- Management of team of 17 3rd line analysts, delivering project and support work for Major UK customers- Strategic decision making in a progressive and fast growing Managed service business.

Hatfield, Hertfordshire

• My Job at computacenter contains the following roles:
• Management of customer Citrix infrastructure across multiple customers.
• Major project implementations including transformation of customer environments.
• Pro-active maintenance of customer environments.
• Providing and delivering solutions to customers.
• Writing procedures and documentation for products/systems.

• My Job at computacenter contains the following roles:
• Management of customer infrastructure across multiple customers.
• Major project implementations including transformation of customer environments.
• Pro-active maintenance of customer environments.
• Providing and delivering solutions to customers.
• Writing procedures and documentation for products/systems.

• My role as a support Engineer contains the following responsibilities:
• Responding to support requests within specified contracted response times.
• Communicating with customers on a consultative basis.
• Delivering and implementing senior technical engineering work within the time frames given for each job.
• Supporting technical products and technologies that are within skill capability.
• Ensuring that all engineering work is completed in a safe and secure manner.

• My role as a system Engineer contains the following responsibilities:
• Responding to support requests within specified contracted response times.
• Communicating with customers on a consultative basis.
• Delivering and implementing senior technical engineering work within the time frames given for each job.
• Providing assistance at escalated sites where ServerCare calls have been placed.
• Supporting technical products and technologies that are within skill capability.

• My role as a system consultant contained the following responsibilities:
• Responding to support requests within specified contracted response times.
• Communicating with customers on a consultative basis.
• Delivering and implementing senior technical engineering work within the time frames given for each job.
• Providing assistance at escalated sites where ServerCare calls have been placed.
• Supporting technical products and technologies that are within skill capability.

• My Job at computacenter contained the following roles:
• Management of customer infrastructure across multiple customers.
• Major project implementations including transformation of customer environments.
• Pro-active maintenance of customer environments.
• Providing and delivering solutions to customers.
• Writing procedures and documentation for products/systems.

• Successfully progressed through DCSIT from 2nd Line Desktop Support to Servers and Networks Engineer and then onto Infrastructure and Support Services Engineer.
• Provide 24 Hr on call support for DCSIT.
• Assisted Upgrade of user logon services from Windows NT to Active Directory.
• Actively Managing Well-Kom Lotusnotes R5.011 Laptop Upgrades on DCS and DCSIT Systems.
• Designed NFUSE™ Citrix™ Dealer Web Portal.
• Visited, Configured and Support multiple Mercedes Benz Direct Dealerships.

• Recruited to ICL as a direct result of voluntary placement performance.
• Delivered consistent Service Level performance beyond agreed parameters
• Obtained excellent graded customer satisfaction feedback score
• Implemented software anti –virus programme to 2000 users
• Upgraded ICL Stevenage LAN from BNC to UTP affecting migration of 30 servers (File, Print and Member servers) servicing 2000 user desktops
• Provided 24 Hr on call support to National Westminster Bank and McDonalds (Retail) helpdesk environments

Ccia, Citrix Xenapp, Xendesktop & Xenserver

Activities and Societies: Citrix training in advanced techniques for XenApp, XenDesktop and XenServer with exposure to Netscalers and.

Hnd, Computing

While studying for my HND I also did a year Voluntary placement with ICL Fujitsu to earn some experience.

Hnd, Computing

Education record