Technology Support Technician
Arcadia, California, United States
- Primary support technician for 3 schools from 2008 to 2014, overseeing the training, maintenance and installation of computers, printers, and other various classroom technologies.- Became primary A/V support technician throughout the district from 2014 to the present. This required going to all school sites to be the final line of support for larger A/V problems. Also addressed specialized and specific issues not related to site technicians, such as special event setup, trainings, and phone system troubleshooting.- Primary software administrator for Cisco Call Manager, Cisco Unity, Informacast, PrinterLogic, Google Cloud Print, Globalviewer Enterprise, Adobe Creative Cloud and ONSSI. Additional experience with Unifi wifi and video, and Google Admin.- Oversaw the installation of new classroom technology as part of a school district modernization project from 2008-2014. This includes coordination between A/V contractors, site construction managers, and district administration. Also designed a replacement A/V system for end of life systems.- Certified as an Extron A/V Associate in May 2009. - Named Arcadia Unified School District Classified Employee of the Year for 2012.