Chris D.

Chris D. Email and Phone Number

Customer Service Manager - International @ Xtime
mission, kansas, united states
Chris D.'s Location
Greater Melbourne Area, Australia
Chris D.'s Contact Details

Chris D. personal email

n/a
About Chris D.

Experienced in all areas of Customer Service/Technical Support and specializing in the motor vehicle industry. Excellent understanding of the customer’s needs and the benefits to the company when excellence in customer service is provided. This experience has been gained in the Customer Service/Technical Support role, using telephone, written, and in-person contact skills.A fully qualified Heavy Vehicle Service Technician with OEM experience and training. An excellent understanding of parts distribution, warehouse storage procedures, with experience of order supply and sales, both to the domestic and export markets.Specialties: A full understanding of automotive dealership operations and OEM expectations. Able to communicate at all levels taking into account varied cultural differences. Have the ability in managing a culturally diverse team across multiple time zones. Excellent ability to meet targets and deadlines. Extremely high product knowledge both at a user level and also support level.

Chris D.'s Current Company Details
Xtime

Xtime

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Customer Service Manager - International
mission, kansas, united states
Website:
xtime.com
Employees:
335
Chris D. Work Experience Details
  • Xtime
    Customer Service Manager - International
    Xtime Jul 2012 - Present
    Melbourne, Australia
    Xtime is the leading cloud-based Customer Relationship Management (CRM) and scheduling platform for automotive manufacturers and automotive service departments. It is committed to helping the industry deliver high quality service to customers who demand convenience, value and trust from their dealers.
    View
  • Kooweerup Secondary College
    College Council President
    Kooweerup Secondary College Mar 2012 - Present
    Australia
    I am extremely privileged to be a part of the Kooweerup Secondary College Council. Parent representation on council is via an electoral process from within the college parent community. It allows parents and teachers to assist in governing of the college and influence key directions taken.This is a voluntary position.
  • Infomedia Ltd
    Customer Service Manager
    Infomedia Ltd Aug 1999 - Jun 2012
    Melbourne/Sydney
    Manage and provide guidance for the European and Asia Pacific Customer Support teams, ensuring that key performance indicators are meet and that the teams are providing the highest possible level of service to Infomedia’s customer base.Manage and instruct our partner support centres in Bolivia and Japan. Ensure that key performance indicators are met and that support is performed in accordance with Infomedia’s guidelines and service levels.
    View
  • Berwick Nissan / Chrysler Jeep
    Assistance Service Manager
    Berwick Nissan / Chrysler Jeep 1997 - 1999
    Berwick Nissan / Chrysler Jeep was one of the smaller vehicle dealerships in the South Eastern suburbs, however it had a reputation for producing sales that match some of the larger dealerships in the metro area.This dealership prides itself on the fact that vehicle owners come from all over the Melbourne metro area and places such as Warragul and Gippsland area for vehicle servicing.
  • Infomedia Ltd
    Automotive Industry Specialist / Product Representative
    Infomedia Ltd 1996 - 1997
    Provide onsite demonstrations to key dealership decision makers with a view to implementing Microcat throughout the parts department.Provide onsite training to new and existing customers.Provide onsite installations for new customers.
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  • Nissan Motor Co Australia
    Snr. Technical Specialist For The Parts Customer Support Group
    Nissan Motor Co Australia 1989 - 1996
    Provide Nissan dealer parts departments with technical advice on parts related issues.Liaise with Nissan Japan on technical problems related to parts.Provide regional training sessions for dealership parts staff for Microfiche training.
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  • Cranbourne Shire Council
    Snr. Heavy & Light Vehicle Service Technician
    Cranbourne Shire Council 1987 - 1989
  • Flinders Shire Council
    Apprentice/Heavy Vehicle Service Technician
    Flinders Shire Council 1981 - 1987

Chris D. Skills

Automotive Customer Relations Microsoft Office Customer Service Team Leadership Customer Satisfaction Salesforce.com Microsoft Dynamics Management Vehicles Parts Team Building Team Management Leadership Training Crm Manufacturing Sales B2b Process Improvement Account Management Customer Retention Sales Management Cross Functional Team Leadership Business Planning Sales Process Product Management Operations Management Customer Experience Product Development New Business Development Forecasting Negotiation Customer Relationship Management

Chris D. Education Details

  • Dromana Tafe
    Dromana Tafe
    Heavy Vehicle Service Technician

Frequently Asked Questions about Chris D.

What company does Chris D. work for?

Chris D. works for Xtime

What is Chris D.'s role at the current company?

Chris D.'s current role is Customer Service Manager - International.

What is Chris D.'s email address?

Chris D.'s email address is cd****@****.com.au

What schools did Chris D. attend?

Chris D. attended Dromana Tafe.

What are some of Chris D.'s interests?

Chris D. has interest in Children.

What skills is Chris D. known for?

Chris D. has skills like Automotive, Customer Relations, Microsoft Office, Customer Service, Team Leadership, Customer Satisfaction, Salesforce.com, Microsoft Dynamics, Management, Vehicles, Parts, Team Building.

Who are Chris D.'s colleagues?

Chris D.'s colleagues are Leigh Hayes, Jamie Ansbro, Kess Chanthy, Kyle Lewandowski, Andrew Lennemann, Ben Vallez, Jon Roe.

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