Experienced in all areas of Customer Service/Technical Support and specializing in the motor vehicle industry. Excellent understanding of the customer’s needs and the benefits to the company when excellence in customer service is provided. This experience has been gained in the Customer Service/Technical Support role, using telephone, written, and in-person contact skills.A fully qualified Heavy Vehicle Service Technician with OEM experience and training. An excellent understanding of parts distribution, warehouse storage procedures, with experience of order supply and sales, both to the domestic and export markets.Specialties: A full understanding of automotive dealership operations and OEM expectations. Able to communicate at all levels taking into account varied cultural differences. Have the ability in managing a culturally diverse team across multiple time zones. Excellent ability to meet targets and deadlines. Extremely high product knowledge both at a user level and also support level.
Listed skills include Automotive, Customer Relations, Microsoft Office, Customer Service, and 30 others.