Chris Ring Email & Phone Number

Niagara-On-The-Lake, Ontario, Canada

Digital and Business Transformation expert known for spearheading business and IT initiatives and achieving world-class outcomes. Align vision to business requirements and build champions to institute innovation across enterprises.Establish trusted advisor relationships with executives and senior management at Fortune 500 companies across multiple verticals, including Finance, Energy, Service, and Technology sectors.Orchestrate revitalization of under-performing transformations, refine focus, and assemble skilled teams to deliver organizational transformations and business results.☐ Agile Transformations at Scale☐ Executive Client Engagement☐ Global Business Leadership☐ Service Delivery Leadership☐ Process Visualization☐ Cross-Organization & Team Authority☐ Operations / Cost Management

Niagara-On-The-Lake, Ontario, Canada

Transforming IBM CyberSecurity through the application of advanced agile concepts. Ecosystem Kanban applies a structured, pattern-based approach to allow teams to evolve into a continuous improvement posture. This approach builds required connective tissue between vastly different workflows and process, yielding process visualization at scale coupled with data-driven validation.

Greater Toronto Area, Canada

Key Thought Leader delivering complex, global transformations and projects at scale across IBM GTS. Requested to coach executives and senior managers through the adoption of agile across nearly 4k employees. Dramatic reductions of lead times realized, ranging from 50% to 93%, the elimination of weekly status meetings and the surfacing of significant process inhibitors through enhanced visualization and data driven insights.Superior customer relationship skills effectively used to retain high value clients experiencing significant process execution matters.

Greater Toronto Area, Canada

Senior Manager leading 400 client support professionals and delivery teams in North America, Europe, Africa and Asia for North American clients in health care, financial, telco, government and the energy sector with over 99% service level attainment.Created robust vendor relationship model to ensure 100% adherence to Erlang staffing models and client key process indicators.

Greater Toronto Area, Canada

Analysis, design, development and deployment of resilient support structures, providing world class technical support for clients' enterprise requirements.Co-authored and implemented the Global Delivery Framework model for post sale technical support as the operational model for global delivery resources. Designed, developed and deployed a global resource data lake that allowed for greater standardization of resources values across disparate country systems.

Markham, Ontario

Remote Support Operations Manager, responsible for operational key performance indices, financial plan build and tracking, technical support education and critical situation resolution.Designed, developed and deployed client satisfaction tool for post service event transactions which yielded an increase of 12% of satisfaction in first year of deployment in Canada. The tool became the template for client satisfaction data capture, shared first with the US and then becoming the tool of record globally.

Bachelor Of Arts - Ba, History

Data Systems And Processing