Chris Santiago Email and Phone Number
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Results-driven Customer Success professional with a proven track record in B2B and SaaS environments. Expertise in strategic account management, driving customer adoption, and fostering long-term client relationships. Skilled in creating data-driven success plans and roadmaps with quantifiable metrics. Strong technical acumen in AI and machine learning, serving as a valuable resource for clients. Proficient in utilizing BI tools for data analysis and optimization. Demonstrated ability to exceed retention targets, drive upsells, and contribute to significant revenue growth. Adept at cross-functional collaboration and developing comprehensive sales enablement programs. Committed to delivering exceptional customer experiences and driving business outcomes.
Chainalysis
View- Website:
- chainalysis.com
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Success Outreach Operations ManagerChainalysis Nov 2024 - PresentNew York, New York, Us- Responsible for identifying, driving, and maintaining processes for customer onboarding, adoption, and workflow in ensuring retention of Chainalysis smaller segment and under 50k ARR customers.- Established automated processes for smooth retention and setting up self service flows- Established clear automated engagement metrics in Tableau and Pendo. Created pre-renewal flags to identify potential churn risk and flows to mitigate customer churn
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Customer Success And Adoption SpecialistDataiku Nov 2021 - Nov 2024New York, Ny, UsSpearhead customer success initiatives for enterprise-level clients with ARR ranging from $500K to $2.1M across multiple industries. Develop and implement strategic success and onboarding plans, conduct enablement programs, and manage support escalations to ensure high customer satisfaction and retention rates. - Drove user adoption across all accounts, consistently achieving a minimum threshold of 80% adoption. - Facilitated an upsell from 700K USD ARR to 1.7M USD ARR within six months for a high-level pharmaceutical client. - Conducted Voice of the Customer (VOC) programs that identified new initiatives and quantified project successes, enhancing client engagement and product adoption. - Built and delivered 30+ enablement programs via product demos, in-depth projects, custom presentations, and tailored documentation - Leveraged expertise in BI tools (Tableau, Power BI) to measure and report on client health, driving informed decision-making for account expansion and license distribution.- Successfully renewed all assigned accounts (twelve assigned) and expanded several through strategic upselling efforts. - Identified and developed a case study via a user survey at a major retail client, showcasing significant cost savings achieved through the Dataiku platform.- Developed a customer success dashboard in Tableau that visually represented key metrics (Monthly Active Usage, Daily Active Usage, Project Production) and customer trends, allowing for better decision-making- Collaborated with internal teams (Sales, Implementation, Product Management) to define customer success metrics and measure customer success -
Global Sales Incentives And Enablement Watson AnalystIbm Oct 2018 - Nov 2021Armonk, New York, Ny, UsManaged end-to-end execution of incentive processes, sales enablement programs, and global strategy initiatives for sales leaders. Provided support and direction to IBM Finance executive leadership, focusing on planning, reporting, and business analysis. Collaborated with cross-functional teams (Quota, Territory, Incentives, HR, Finance, Sales) to develop comprehensive sales enablement programs and innovative support tools. - Enhanced G.I.A. (Global Incentive Answers) Watson powered chatbot to provide personalized responses to 25k+ sales employees, integrating 7 new hardcoded questions for scalable incentive-related queries.- Showcased GSI (Global Sales Incentives) tools at IBM sales conferences, providing live demonstrations and addressing incentive-related inquiries. - Drove user adoption and optimized functionality of G.I.A. through the introduction of natural language capabilities and mobile application integration. - Leveraged expertise in UX/UI design to continually improve the visual interface of incentive tools, enhancing user experience. - Contributed to the management of machine learning modules, testing and implementing new features within Watson to advance AI capabilities.- Created sales targets and incentives that motivated salespersons worldwide to achieve and exceed their goals. -
Digital Sales ManagerWhereoware Mar 2018 - Oct 2018Mclean, Va, UsDrove new business acquisitions and expansion of existing IBM customers by partnering to implement digital presence-strengthening solutions. Sourced and managed inbound leads from IBM to discuss Whereoware implementation of IBM solutions and additional services. - Generated over $650,000 in additional new business revenue within an 8-month period. - Developed and implemented successful consultative selling strategies, addressing client pain points and driving sales growth. -
Digital Account ManagerIbm May 2016 - Mar 2018Armonk, New York, Ny, UsAcquired new logos and closed new business in the digital experience and digital marketing space, focusing on Watson Customer Engagement (WCE) solutions (Commerce, Marketing, Supply Chain, Media, and Advertising). Drove new business in cloud technologies under WCE, consistently exceeding quota targets. Created dynamic strategies for targeting new business across multiple systems (Discover.Org, ConnectAndSell, ProspectReach) and collaborated with internal sales teams. - Exceeded quarterly and annual sales quotas consistently throughout tenure. - Facilitated cross-sell opportunities resulting in over $1 million in additional revenue. - Contributed significantly to the sales pipeline with $312,783 in 2016 and $3,455,261 in 2017. - Achieved Professional Digital Selling Certification and IBM Watson Campaign Automation Fundamentals Certification. - Earned a badge in Cloud and Cognitive Patterns, demonstrating advanced technical proficiency.
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Sales Development RepresentativeUrjanet Jun 2015 - May 2016Atlanta, Ga, UsEnhanced market penetration by collaborating with energy-intensive industries to implement Urjanet's cutting-edge technology; enabled seamless acquisition, normalization, and delivery of utility data, revolutionizing energy management strategies and driving sustainability initiatives.Responsibilities:- Met and exceeded individual monthly goals for lead generation and pipeline building- Conducted research to identify prospective companies and contacts for lead-generation activities- Conduct prospecting engagements via phone, web, and other inside sales tools- Identify and cultivate prospects, sales leads and contacts within Fortune 500 corporations, federal, state and local government agencies, and software and service providers- Present ROI-based solutions that address customer business objectives and needs- Navigate the client’s organizational landscape to build trust, credibility and demonstrate value with all decision makers and influencers- Manage pipeline activities in Salesforce CRM and SalesLoft- Contribution to revenue pipeline of $1.5 million in closed business -
Event Planner And Brand PromoterKings Collective, Inc Oct 2014 - Apr 2015Organized various campaigns within large retailers to achieve production goals with clients. Managed inventory within stores, client and retailer relationships, and forecasted inventory for upcoming weeks. Also delivered professional and friendly customer service to customer within clients such as Sam’s Club or Costco. Taught and trained others to achieve same level of professionalism.
Chris Santiago Skills
Chris Santiago Education Details
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The University Of GeorgiaInternational Relations And Affairs
Frequently Asked Questions about Chris Santiago
What company does Chris Santiago work for?
Chris Santiago works for Chainalysis
What is Chris Santiago's role at the current company?
Chris Santiago's current role is Experienced Client Relationship and Account Management Professional | Ensuring Customer Satisfaction, Retention, and Expansion.
What is Chris Santiago's email address?
Chris Santiago's email address is ch****@****ibm.com
What is Chris Santiago's direct phone number?
Chris Santiago's direct phone number is +177051*****
What schools did Chris Santiago attend?
Chris Santiago attended The University Of Georgia.
What are some of Chris Santiago's interests?
Chris Santiago has interest in Investing, Fashion, Digital Marketing, New Technologies, Cuisine, Travel.
What skills is Chris Santiago known for?
Chris Santiago has skills like Social Media, Public Speaking, Social Networking, Marketing Strategy, Business Strategy, Business Networking, Digital Marketing, Customer Relationship Management, Account Management, Pipeline Management, Software As A Service, Salesforce.com.
Who are Chris Santiago's colleagues?
Chris Santiago's colleagues are Diederik Van Wersch, Craig Gillespie, Richard Henry, Tom Hillegass, Alan Hwang, Jorge Ortega, Han-Shin Lin.
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