As a Senior Product Manager at Clearwater Analytics, I have significant experience and expertise in developing and managing complex products. I'm responsible for developing two key products: the Security Manager and the Security Data Pipeline.As the Senior Product Manager for the Security Master tool, my team and I were responsible for consolidating seven disparate tools into one. It was a significant project as the goal was to provide our users with a single location to do their work while also including validation and consistency that did not exist before.To achieve this, we integrated a template system that performed validation and set required fields for each Security Type. We also added a research area so the team could work within the product rather than using SQL queries. Additionally, we added an impact metric of the error and a workflow component where an end-user could own an issue.Adoption of the Security Master tool was very high, with over 50% of the team using the product daily within a few weeks of launch. It resulted from extensive user testing and feedback, where we identified and addressed problems by rapidly prototyping our solutions. In addition, after the initial launch, we rapidly added enhancements based on feedback received. It included sorting, adding essential fields, and color-coding critical items.For the Security Data Pipeline, I faced challenges in gaining stakeholders' support due to the legacy tooling's success. However, I proactively addressed stakeholder concerns and communicated the business reasons for the change to the platform. For example, I identified technical libraries that needed to be deprecated and used a countdown timer to communicate the deprecation of the library. I also successfully expressed the need for change to stakeholders in a way that highlighted the impact on the entire business.

As a Business Process Manager at Clearwater Analytics, I was responsible for several key initiatives that helped improve the company's operations and customer service experience. One of my primary responsibilities was onboarding the customer service team onto Salesforce Sales Cloud. The existing process of managing inbound requests from email and Jira was causing frustration for customers and managers, as requests would often get lost in email boxes.To address this issue, I led the successful implementation of Salesforce Sales Cloud for the customer service team. It involved matching the design of the existing process and conducting extensive training for the team. In addition, we worked with early adopters to perfect the process before rolling it out to the rest of the group. Despite facing some challenges and detractors who were unhappy with the new system, we addressed the feedback we received and made enhancements to improve the overall functionality of the tool. This included a redesign of our category classification, a client engagement model, and a way for the customer service team to refer new businesses to our sales department. We also worked with a Python developer to open secure emails within Salesforce, which saved the team hundreds of hours per year.I also built the reporting that our HR team used to manage resources. In addition, I oversaw the migration of the existing knowledge base to an enterprise technical writing platform and replaced the old knowledge base with a dynamic HTML5 knowledge base. It improved the user experience and made it easier for them to find the information they needed.Lastly, I worked with my team to develop a dynamic Clearwater website form that automatically pushes requests to Salesforce. This was a significant improvement as it included page data and other helpful information that didn't come in email requests. Unfortunately, due to my transition to a new role, I could not achieve adoption for this feature.

Magic Button Labs specializes in process improvement by leveraging people, processes, and technology.

As a Senior Business Analyst at IRI, my key responsibility was onboarding the Albertsons purchasing department onto IRI's first Logistics Product. This project involved consuming all of Albertson's logistic data and using that data to ensure their SKU availability. In addition, I worked with Albertson's directors to tweak the reporting and provide nationwide training at each purchasing location.In addition to the logistics project, I also provided market analysis for Albertsons, which included identifying new items for their shelves and providing overall market performance for their many grocery categories. I utilized IRI's reporting platform to provide high-level client reporting and tools like Alteryx and Excel to provide more customized reports for department leads.One of my proudest achievements was training the various purchasing departments in Seattle, Phoenix, Boston, and Dallas. Overall, my experience at IRI allowed me to develop my skills in reporting and data modeling tools and collaborate effectively with different teams and stakeholders.

3rd Quarter 2012 BIG Award Recipient for building RevenueProvide Dynamic Reporting using multiple CPG and POS reporting raw data. I Specialize in integrating Excel VBA with a MySQL back end database. If you think Excel is powerful. Giving Excel a MySQL back end to store, query, and crunch the data takes reporting to the next level. The end user gets Excel's Flexibility with MySQL's Power. It is beautiful marriage of data powerhouses

Responsible for working with current customer base to integrate their internal data into dynamic custom reports that provides them with valuable information at a click of a button. These reports often times turn a manual task that is impossible into an automated solution that performs hundreds of thousands of actions in less than a minute. Responsible for merchant services statement analysis for the entire division. Manage referral database tracking system for internal and external referrals. Developed a template for performing statement analysis for the numerous merchant service statement types. Grew the business from 0 to over 100 merchants in one year, and recognized as Top 3 Producer for the entire company.

B2B sales and analysis of Merchant Services Accounts. Educated business owners on the Merchant Services Industry through no nonsense selling and analysis Recognized as a Top Producer in this cutthroat industry.

Responsible for all aspects of the business including accounting, customer service with owners and tenants, collecting rents, and eviction. Created and implemented all of the company's policies and procedures. Created a map program that tracked rents in the valley, which is now used by many realtors in the area. Took a small property management company with 19 units in January 2006 to almost 90 units by December 2006.

Managed large foodservice contracts. Responsible for paying rebates, and providing reporting and analysis of current programs. Instructed associates in a weekly Excel brown-bag training session. Created a custom reporting tool used by over 100 internal and external customers nationwide. Automated electronic reporting tool leading to a time savings of 3 to 5 days each month. Recognized for providing analysis and custom reporting.

Provided financial solutions for customers. Doubled sales for branch within two quarters, while improving customer satisfaction by more than any other branch in the region.

Nov. 2002 to Jul. 2003 Performed software, firmware, and system tests on HP printers. Responsible for test setup and configuration which included seven different operating systems, over five different connection types (including networking and sharing printers), and software installation. Identified software defects, investigated to find the root cause, and reported findings to team leader.

Managed inventory, kitting, shipping, and receiving. Evaluated and implemented process improvements, reducing time needed to package and ship orders by three times. Eliminated erroneous inventory numbers and values, which increased the integrity between the company's database and physical inventory.

Developed a procedure for eliminating and reducing outstanding orders. Redesigned the expedite process by integrating legacy database and Excel using Visual Basic, reducing labor requirements by 1.5 FTE (full time equivalents). Improved vendor relationships by increasing communication, developing forecasting tool, and providing personalized "Outstanding Orders" reports.

Assisted in all areas of the business. Performed technical process and data analysis of manufacturing environments to identify breakdowns in organizational procedures and practices. Originated and institutionalized a weekly cross-departmental planning meeting with upper management to actively address and resolve issues facing the company. Initiated and formalized new policies for Accounts Receivable, resulting in outstanding customer accounts being brought current within 14 days of implementation.