Chris Lo Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

• Provided professional and efficient customer service to clients, ensuring compliance with regulatory and internal requirements while tailoring the client experience to enhance their comfort.• Educated clients about banking products and available self-service channels to enhance their knowledge, providing peace of mind and promoting self-service options throughout the process.• Actively listened to clients' needs during interactions, adjusting the delivery of service as required within… Show more • Provided professional and efficient customer service to clients, ensuring compliance with regulatory and internal requirements while tailoring the client experience to enhance their comfort.• Educated clients about banking products and available self-service channels to enhance their knowledge, providing peace of mind and promoting self-service options throughout the process.• Actively listened to clients' needs during interactions, adjusting the delivery of service as required within the limited time to achieve customer satisfaction. Show less

Toronto, Ontario, Canada

• Generated sales at various retail locations operated by the company under the Virgin Plus banner, striving to achieve the company's sales targets and customer satisfaction simultaneously.• Assisted customers with issues related to the company's services, including but not limited to billing problems and technical difficulties, in order to help them resolve their issues and enjoy the service.

Hong Kong, Hong Kong Sar

- Provided support to senior management during the fifth wave of the COVID-19 pandemic in Hong Kong, including but not limited to drill design, reporting framework development, and other ad-hoc duties.- Liaised and collaborated with business units on various Business Continuity Planning (BCP) related activities, such as reviewing BCP plans and business impact analyses, and conducting regular drills.- Assisted in updating the bank's BCP policy and guidelines at a bank level to align with… Show more - Provided support to senior management during the fifth wave of the COVID-19 pandemic in Hong Kong, including but not limited to drill design, reporting framework development, and other ad-hoc duties.- Liaised and collaborated with business units on various Business Continuity Planning (BCP) related activities, such as reviewing BCP plans and business impact analyses, and conducting regular drills.- Assisted in updating the bank's BCP policy and guidelines at a bank level to align with new regulatory requirements. Show less

Hong Kong

The scope of work was generally related to the departmental operation support during the internship, major duties include:- Assisted in the production of meeting materials regarding the task completion progress over the department regularly.- Monitored on the departmental expenses and participated in the preparation of the documents regarding settlement process.- Participated in other administrative duties, including but not limited to monitoring staff qualification maintenance… Show more The scope of work was generally related to the departmental operation support during the internship, major duties include:- Assisted in the production of meeting materials regarding the task completion progress over the department regularly.- Monitored on the departmental expenses and participated in the preparation of the documents regarding settlement process.- Participated in other administrative duties, including but not limited to monitoring staff qualification maintenance status, to facilitate the smooth operation of the department and ensure it meets regulatory requirements. Show less

Bachelor Of Business Administration - Bba, Business Operations Management, Second Upper Class Honours

Major courses attended: Quality Management Global Supply Chain Management Best Practices in Operations Management

Education record