Christopher Kimm (He/Him) Email & Phone Number

Redwood City, California, Us

A transformational assignment reporting to the Chief Customer & Revenue Officer, my teams' responsibilities include: Customer Success, Digital Success, Customer Support, Customer Service Delivery and Customer Experience across Equinix's Global footprint. Equinix operates 264 data centers in 72 metropolitan areas in 33 countries around the world. While Equinix has an incredible business and unmatched track record of 86 consecutive quarters of revenue growth as a public company, opportunities abound to improve customer experiences, employee experiences and to have a greater positive business impact for customers and Equinix. Our transformation work is part of large scale programs sponsored by Equinix's Transformation Office and is making progress on significant improvements in all areas.

Redwood City, California, Us

Responsible for Datacenter Operations for Equinix in the Americas. Our team’s more than 1600 employees deliver customer centric service at more than 100 data centers in Brazil, Canada, Chile, Colombia, Mexico, Peru and the United States.

Basking Ridge, Nj, Us

Led Consumer and Small Business Technical Support and Service Fulfillment Operations teams for wireline customers in Verizon's Northeast and Mid Atlantic footprint, as well as Verizon's Operator Services and Directory Assistance business. Workforce included more that 3,000 union Associates in 9 U.S. states, and related management, as well as vendor partner operations with ~3500 contractors in the U.S., Mexico and two Asian countries. Supported full range of Verizon wireline services from Fios triple play bundles of gigabit speed broadband, television and telephone service to plain old telephone service and Digital Subscriber Line Internet services over copper cables.Led a number of critical business transformation efforts, leveraging Lean Six Sigma methodologies, which improved the quality of customer experience, measured objectively and through customer surveys. Through our efforts we provided additional DIY solutions for customer support via mobile and PC/Mac based Apps, television screen, phone and web, and significantly reduced operating expenses. I also was actively involved in support of new product and service development and an active member of a small leadership team focused on this business at Verizon.Fios is an award winning fiber optic based solution for deliver of very high speed bidirectional Internet service, television and telephone services, has been PC Magazine's Readers' Choice award winner for "Overall Internet Customer Satisfaction" for more than a decade consecutively and was recognized by J.D. Power repeatedly for excellence during my time leading this high performing customer focused team.

Basking Ridge, Nj, Us

Led Verizon Enterprise Solutions post-sales operational support for all customers billing c. $5M or less annually, more than 140,000 such accounts, globally. Post sales support included Engineering, Service Delivery and Provisioning, Client Services, Service Assurance and Service Management functions. Led teams in the US and The Philippines, including a mixture of Verizon employees and business partners.

Basking Ridge, Nj, Us

Led Verizon Enterprise Solutions Technical Support department globally serving Enterprise, Government and Wholesale customers

Basking Ridge, Nj, Us

Responsible for operations in central offices, technical facilities and around CPE across the Europe, Middle East and Africa (EMEA) and later the Asia Pacific (APAC) regions. My team also managed local access provisioning, local access planning and in-country carrier relationships with incumbent telecommunications providers (also known as PTTs) and Other Licensed Operators across EMEA and Asia Pacific regions.

Basking Ridge, Nj, Us

Following a reorganization of Verizon's go to market teams, asked to lead Sales Engineering in support of Enterprise Sales in the United States.

Basking Ridge, Nj, Us

Following the acquisition of MCI by Verizon in January 2006, asked to lead combined SE organization that supported most significant Enterprise accounts.

Basking Ridge, Nj, Us

Led SE organization supporting the largest Enterprise customers of MCI Communications.

Basking Ridge, Nj, Us

Challenged to create a unified organization comprised of sales engineers from disparate, acquired businessesthat included MFS, MCI, WorldCom, UUNET and CompuServe Network Services.

Basking Ridge, Nj, Us

UUNET was the first commercial Internet Services Provider. During my time at UUNET the company built the world's largest and best connected Internet backbone network in the world. I filled various Sales-Engineering positions at UUNET from 1997 to 2001 culminating with Sr. Director, US Sales Engineering. UUNET was acquired by MFS in 1996 then MFS by WorldCom in 1997 but run as a wholly owned-subsidiary until 2001 when it was folded into a combined organization at MCI Worldcom. That company was ultimately acquired by Verizon.

Started my Kinko's career in Seattle where I filled a number of positions in stores, and across a region that included Kinko's locations in Western Washington State. While there I was the first to register the Internet domain kinkos.com. Later I moved to Ventura, California, then the location of Kinko's HQ, to lead a team focused on a number of early Internet related projects. Work there included development of the first version of www.kinkos.com, which launched concurrently with a 1996 Super Bowl advertisement. Later moved into a Development Manager position in the R&D group of Kinko's IT, focused on development of Kinko's remote distribution and printing online service called KinkoNet, a pre-commercial Internet service.Kinko's was acquired by FedEx in February 2004. The descendent locations of Kinko's are now branded as FedEx Office.