In this role I oversaw the operations for three restaurants and 2 additional ghost kitchens across the GTA in Scarborough, Toronto and Mississauga and acted in an advisory and consulting capacity to the ownership team, guiding them through all restaurant processes and operations.My Key Responsibilities and Achievements:▪️ Authored and executed new processes and procedures to improve customer service and retention▪️ Increased turnover of all three locations by over 100%, through… Show more In this role I oversaw the operations for three restaurants and 2 additional ghost kitchens across the GTA in Scarborough, Toronto and Mississauga and acted in an advisory and consulting capacity to the ownership team, guiding them through all restaurant processes and operations.My Key Responsibilities and Achievements:▪️ Authored and executed new processes and procedures to improve customer service and retention▪️ Increased turnover of all three locations by over 100%, through promotions, launching new products and reducing churn▪️ Negotiated with vendors and landlords to decrease cost of goods and rent respectively, which drastically improved the bottom line▪️ Established and grew relationships with key corporate clients to bolster sales. Upsold key clients on various events and catering packages to increase expenditure.▪️ Trained and developed all levels of staff from Junior floor and kitchen staff to General managers, creating an open and honest atmosphere that fostered their education and growth as well as building strong teams in each venue Show less

In this role I had the opportunity to take on a huge challenge with a venue that was not doing so well and turn it around. Unfortunately due to Covid we had to close but I still made an impact during my short time there! ▪️ Analyzed technical data to help improve sales, improve staff efficiency and reduce waste▪️ Developed and cultivated a team of customer service champions through training, coaching and understanding what drives individual team members▪️ Innovated an incentive… Show more In this role I had the opportunity to take on a huge challenge with a venue that was not doing so well and turn it around. Unfortunately due to Covid we had to close but I still made an impact during my short time there! ▪️ Analyzed technical data to help improve sales, improve staff efficiency and reduce waste▪️ Developed and cultivated a team of customer service champions through training, coaching and understanding what drives individual team members▪️ Innovated an incentive program to increase average checks that was then rolled out company wide▪️ Consulted with the Senior Leadership Team to overhaul service strategy for 2020 and was an integral part of rolling it out to every venue across the company Show less

In this role I motivated and oversaw a team of over 40 staff, training them and increasing their knowledge in food, beverage and customer service to exceed the already high service standards set by the venue In charge of weekly scheduling, hiring and HR for staff▪️ Evaluated marketing activities for restaurant, executed a plan to modernize marketing and implemented quarterly marketing strategies▪️ Refocused the standard operating procedures of the restaurant to ensure a smooth… Show more In this role I motivated and oversaw a team of over 40 staff, training them and increasing their knowledge in food, beverage and customer service to exceed the already high service standards set by the venue In charge of weekly scheduling, hiring and HR for staff▪️ Evaluated marketing activities for restaurant, executed a plan to modernize marketing and implemented quarterly marketing strategies▪️ Refocused the standard operating procedures of the restaurant to ensure a smooth service and increase customer retention and attract new guests Show less

In this role I directed and mentored a team of 5 with over 50 accounts at any one time. ▪️ Decreased churn through being proactive, gettingregular feedback and providing excellent customer service▪️ Designed and executed a new roadmap strategy when onboarding clients to ensure expectations were set and exceeded by the whole team▪️ Orchestrated and implemented PR and marketing strategies for the launch of over 15 food & beverage outlets in two years▪️ Launched 'The… Show more In this role I directed and mentored a team of 5 with over 50 accounts at any one time. ▪️ Decreased churn through being proactive, gettingregular feedback and providing excellent customer service▪️ Designed and executed a new roadmap strategy when onboarding clients to ensure expectations were set and exceeded by the whole team▪️ Orchestrated and implemented PR and marketing strategies for the launch of over 15 food & beverage outlets in two years▪️ Launched 'The Terrace' at the world's only seven star hotel - The Burj Al Arab▪️ Pitched and won more than 25 new contracts for the company worth more than US$1.2Million Show less

SUNDANCE events is a fully integrated event management and live communications agency. Built on six business platforms, Sundance covers a wide spectrum of services which makes this agency a first choice for many clients. ▪️ Executed both live and corporate events from inception through to execution, post event reporting and debriefing▪️ Keep up with the latest trends in the industry to ensure all events were on the cutting edge and to ensure they meet all of our clients… Show more SUNDANCE events is a fully integrated event management and live communications agency. Built on six business platforms, Sundance covers a wide spectrum of services which makes this agency a first choice for many clients. ▪️ Executed both live and corporate events from inception through to execution, post event reporting and debriefing▪️ Keep up with the latest trends in the industry to ensure all events were on the cutting edge and to ensure they meet all of our clients needs▪️ In Charge of all costs and accounts associated with events. Created and checked P&L’s for the company as well as individual events to ensure everything was within budget▪️ Was personally in charge of the full setup and execution of the first ever concert in Ras Al Khaimah in March 2013. (Hussain Al Jasmi & Sherine attended by around 3000 people)▪️ Designed stage layouts, venue layouts, marketing collateral, Marketing strategies and was involved in the operations for the following Live entertainment: MiXTAPE Rewind Nov’12, Air supply Feb ’13, du World Music festival ’13 ▪️ Handled and develop key supplier relationships to ensure the best rates are supplied to the company ▪️ Dealt with the companies accounts and day to day operations to streamline the business model Show less