Chris Leach Email & Phone Number

Buckley, Gb

Chester, England, United Kingdom

Wrexham, Wrexham, United Kingdom

Liverpool, Merseyside, United Kingdom

Chester, United Kingdom

Reporting to the Area Manager of this leading financial services retailer, providing Foreign Exchange, Short term loans, Pawnbroking and Western Union money transfer services, my responsibilities included:- Day-to-day management of the store and all related operations- P&L accountability including, internal audits and excel/spreadsheet management- Setting KPIs, training, coaching and measuring staff performance monthly, against expectations- Store decision maker on loans and payment plans- Making high levels of in and outbound sales/care calls- Account management of key customers- Marketing and cross-selling relevant products to customers- Rolling out legislation, ensuring accurate completion of documentation- Embedding and ensuring company policies incl. health and safety and security are metAchievements: 2x winner of store manager of the month (2016); Exceeded targets every month since new targets were introduced; Achieved a 100% positive feedback record from senior management; Delivered monthly compliance checks with a ‘Zero failure’ rate every month (2016); Grew gross profit to £250,000

Mold, Wales, United Kingdom

Reporting to the Area Manager of this Welsh mobile phone retailer (65 stores), my responsibilities included: - Managing the successful delivery of sales targets as well as all day-to-day store operations- Leading, training, motivating and target setting of all sales staff- Personal and team delivery of high volumes of sales, maximising cross-selling of products- Engaging with customers of all levels to understand and fulfil their needs- Ensuring all legal documents were compliant including company Health & Safety policy Achievement: assigned Trainee teacher for the region ensuring all newly enrolled retail sales staff had the skills needed to succeed; Achieved/exceeded sales targets every year

Wrexham

Reporting to the Area Manager, rapidly progressing from Sale's Assistant to Flagship Store Manager, with a turnover of £2m+ and a team of 20+ staff, my responsibilities included:- Day-today operational management- Ensuing very high volume sales/targets, capturing and upselling products to mass customer traffic- Recruit, train, develop, manage and motivate a team of 20+ staff (sales, customer care and back office)- Developing staff rotas, KPI setting, performance management and monthly appraisals- Visual merchandising, POS and product presentation management - Stock control and stock rotation leaderships- Ensuring all companies polices were delivered including Health and Safety management- Loss prevention leadership achieving strict corporate deliverables and deadlinesAchievement: member of the fast-track talent group; Promoted to flagship store manager; Achieved/exceeded sales targets every year; Traded through shop fits/re-fits, yet still achieving targets

Chester, United Kingdom