Chrislem Clyde Imperio Email & Phone Number

Singapore Institute Of Management Group Limited 461 Clementi Road, Singapore 599491

To work with IT Teams, users and vendors to support strategic directions and businesses of SIM Group by designing, developing, delivering, maintaining, enhancing and supporting Network Infrastructure (firewall, switches, WLAN, VPN, 2FA and NMS) & Structured Cabling services and operations.Respond to user inquiries promptly, identify problems which require additional expertise and take appropriate action including referring problems requiring higher support level. Resolve more complex user inquiries and provide technical guidance to staff.Changes such as Switch configuration, firewall policies & IPSEC (site-to-site), VPN and wifi account related.Fulfilling service request - scheduling and execution of the request for Network Infrastructure services & Structured Cabling.Ensure and Maintain all system, equipment and process compliant and remain in good working order, undertaking basic repairs and addressing vulnerabilities.Update Infrastructure Network Diagram, AP layout and other related systemPerform the project management role during the procurement, tender, delivery and deployment stages of projects.Perform ICT equipment procurement for all entities and manage delivery within SLA.Function as a Project Manager for Network Infrastructure & Structured Cabling projects in area of cost control, meeting defined timed frame and deliverables.Document processes and procedures, and produce technical and/or user guides.Maintain proper inventory lists of assets in the campus and establish proper tracking and control of inventories.Assisting Campus Events and activities - Graduation Ceremony, Recreation, etc.Assist supervisor on budget planning and expenses.

Ncs – No.5 Ang Mo Kio St 62 Ncs Hub / 31 Exeter Road Comcentre Podium (Via Jobline Resource Pte Ltd)

In charge of Network support and Monitoring devices for ANZ Bank (worldwide) such as Cisco Routers, Switches, SteelHeads and Riverbeds. Voice Gateways, Cisco Phones in a 24x7 WAN network and data centre command operation.• Attend meetings for Daily Outstanding Cases and Daily Operational Briefings Meetings• Handle Escalation HPI/PHPI cases, Service Request, Incident and Configuration Changes. (Data and Voice)• Troubleshooting NOC issues and finding root causes (Tier 3)• Coordinate with Local IT(domestic/International) for network troubleshooting incidents • Coordinate with Cisco Tech for RMA, Field Engineers, Telco, ISP (SingTel and Optus) for Network Issue• Accomplish users request for Cisco Voice credentials (Call Manager/Unity) • Configure and manage Cisco VOIP phones, Cisco Communicator, Jabber, ATA, login and voicemails accounts through CUCM and Cisco Unity.• Provide information/reports from tools like Netvoyant, CA E-Health, CA Specturm, CA NetFlow Analysis, Remedy, Cisco Unified Comms Manager, Cisco Works and Prime• Raising of SDM (Service Desk Manager) Changes.• Approval of carrier’s network maintenance templates and changes within network• Experience in managing a large enterprise network• Experience on Network device decommissioning.• Perform Cisco IOS upgrade via Cisco Prime.• Failing Over BGP traffic primary to secondary v.v *Additional workload to support Network Shared infrastructure within the Network Operation and Tech Refresh*Commercial Network Team (FMO, GB, VA, Changi Group,)

R1 Hangar Apc Gate 1 Andrews Avenue Nichols Pasay City 1300, Philippines

In charge of the Planning, designing, installation, setup, repair, and network monitoring. Perform a variety of maintenance, evaluation, and installation tasks to ensure network performance meets company and user requirements. Investigate user problems, identify their source, determine possible solutions, test and implement solutions. In charge of the telecommunications facilities including installation and repair of communication cable and equipment and the administration and documentation thereof.Network ManagementPlan and implement the network infrastructure, network security, including building firewalls, applying cryptography to network applications.Defining security frameworks for existing and new systems, developing and implementing security multiple platforms.Protocols – determine support requirements based on departmental communications and applications; provide support on all equipment and software.Maintenance – modify the structure as business needs or network expansion requires.Identify utilization patterns and their effect on operation/system availability and performance expectations.Conduct active penetration tests, discover vulnerabilities in the information system.Fault detection – Immediately note any current or impending network problem; determine remedy and take action; pinpoint actual source of problemTroubleshoot networks, systems, and applications to identify and correct malfunctions and other operational difficulties.Resolving errors and network faults with the LAN and WAN, including connection to the Internet and IPVPN.Documentation Design network and equipment layout.Monitor network connections and devicesConfiguration of Routers, Switches, Hubs and LAN/WAN/WLAN devices Coordinate with service providers, vendors and suppliers of network equipment including software and applications.Firewall Administration Telecoms Functions

Philippines

In charge of the telecommunications facilities including installation and repair of network and communication cabling, installation and repair of communication and network equipment, and the administration and documentation thereof.• Telecoms Functions Design and Install structured communications and network cables. Accommodate moves, additions and changes; fabricate data cables. Troubleshoot and Detect faults. Get fault alarm feed from service provider. Check Telephone Apparatus. Install, Monitor and maintain communication and network equipment and system. Handle administration of numbering system, local assignments, and pair assignments. Monitor utilization and performance of communication equipment (PABX). Maintain a database of communication equipment, type, model, user, location, date and source of purchases, warranty, etc. Ensure that all users and resources are included in the directory, adding new entries as required. Document corporate communication policies. Coordinate with service providers of equipment and communication lines. Attend to users’ needs for repair and maintenance.• Assistant Network Admin Responsible for Network administration, Firewall administration,  Upgrade of Switches Firmware (HP Procurve) Firewall policy implementation (Fortigate 500a) Designed and implemented remote access server for dial up users Maintain and set-up users’ network accounto Adding/removing of user accounto Transfer and updates of users Create and maintain Internet Users accounts and firewall profiles Administer user profile creation and profile transfer  Monitor email quota and notify user  Check server event status logs and react accordingly to errors encountered  Monitor utilization levels and project expansion needs over time; certify redundancy for mission-critical applications; add capacity when required Create and maintain network topology documentation

Philippines

• Responsible for providing technical assistance and support LAN & PC to users in areas of software applications, network connectivity, hardware and peripherals; monitors performance of network equipment. Ensures uninterrupted connection to network, servers and internet; makes the necessary repairs and recommends solutions.• Installs, assembles and configures computers, monitors network equipments and peripherals such as printers, scanners and other related computer hardware, conducts re-wiring of network connections for new installations.• Regularly assigned as a helpdesk to assist users regarding their computer hardware, software, and network problems.• Maintains the inventory of the Air Philippines computer equipment and peripherals, hardware specifications, user assignment and software installed in each workstation.• Deployed to airports and city offices all over the Philippines to perform updates, preventive maintenance on computers, installation of network equipment, inventory of computer hardware and troubleshoot computer problems encountered by users. OTHERS:1.) Setup and configure computer based on company standard application and security policy.2.) Installation of Windows Operating System, Microsoft Office Apps, PRINTS, PACERS, Trax, Sabre Airline Applications. (OADP, RES, AIRPORT and LOADMANAGER)3.) Troubleshoot desktop computers, Brother / HP Network Printers