Sahil Khosla Email & Phone Number

Auckland, New Zealand

• Support the delivery and promotion of N4L services.
• Provision of technical solutions for delivery and improved experience of N4L products and services.
• Training, documentation, and knowledge sharing internally i.e.Tier 1/Level1 and Tier2-3/Level2-3 teams, externally i.e. schools, and ICT partners.
• Build and maintain a knowledge base of technical information.
• Develop templates to assist in the creation of standardized solutions.
• Identify risks and issues associated with installing and supporting complex solutions.

Auckland, New Zealand

• Escalation point for N4L Customer Support team and other services teams.
• Support the delivery and promotion of N4L services.
• Provision of technical solutions for delivery and improved experience of N4L products andservices.
• Work collaboratively with the Tier 1/Level 1 team
• Training, documentation, and knowledge sharing both internally i.e. Tier 1/Level1 team,and externally i.e. schools, and ICT partners.
• Build and maintain a knowledge base of technical information.

Auckland, New Zealand

• Resolving firewall issues regarding FortiGate 60E, 100E, 200E, 300E, and 500E for 2500 Schools all around New Zealand.
• Managing and changing configuration of firewalls through Forti Manager.
• Checking logs on Forti Analyzer for troubleshooting.
• Managing and troubleshooting Wi-Fi configuration issues on Ruckus Smart Zone and Zone director.
• Resolving issues of Ruckus Access Points such as R600, R650, and R750.
• Troubleshooting configuration of Allied Telesis and Ruckus switches.

Auckland, New Zealand

• Maintain and Support Pakuranga College infrastructure such as servers, workstations, network devices and provide technical support to 3000 staff and students.
• Troubleshoot level 1-3 network, and system issues
• Install & maintain software for the college such as 3CX / PBX, Adobe, G-suit, Apple, and Microsoft products
• Give training to the new technicians.
• Proficient in various technologies such as connect wise, windows servers, Azure Active Directory, group policy, FortiGate firewall, exchange, wireless access points, VMware vsphere / Esxi, veeam, Hyper-v, printers.
• Good hands-on scripting tools such as Bash, and PowerShell

Auckland, New Zealand

• Desktop and Network set up for small-offices for example, installation of the rack for patching the LAN cables, make connection among modem, router, switches and patch panels
• Troubleshooting of networks, desktops, and audio & visual equipment
• Windows Operating System Deployment with Microsoft Deployment Toolkit

Auckland, New Zealand

-Perform analysis, diagnosis, and resolution of desktop problems for end-users-Install, configure, test, maintain, monitor, and troubleshoot end user workstations and related hardware and software in order to meet service level expectations-Technical writing specifications for purchase of hardware and peripherals-Capacity planning for meeting future.

Hamilton, New Zealand

-Creating layouts, designs & drawings and conducting analysis to identify any technical issues. -Performing the installation of the applications on the client environment, troubleshoot the issues, and backups of the data. -Provides technical support to the end-user for handling the technical faults. -Ability to respond to queries in a quick manner that.

Graduate Diploma In Ict Support And Operations In Level-7, Computer Engineering Technology/Technician

Completed Modules: Installation & Support for a Multi-user Server Operating System ICT Network Management Advanced Windows Server.

New Zealand Diploma In Information Technology Technical Support In Level 5, Computer/Information Technology Administration And Management

Completed Modules: Modern Data Communications Applied Communications Systems and Applications Support Systems Installation and Maintenance.

Diploma In Business Administration And Technology In Level 7, Business Administration And Management, Technology

Completed Modules: Business Management, Basic Computing Innovation Entrepreneurship Governance, LAW & Ethics Human Resource Management.