Sahil Khosla Email & Phone Number

Auckland, New Zealand

● Support the delivery and promotion of N4L services.● Provision of technical solutions for delivery and improved experience of N4L products and services.● Training, documentation, and knowledge sharing internally i.e.Tier 1/Level1 and Tier2-3/Level2-3 teams, externally i.e. schools, and ICT partners.● Build and maintain a knowledge base of technical information.● Develop templates to assist in the creation of standardized solutions.● Identify risks and issues associated with installing and supporting complex solutions.● Playing an active role in any change control.● Maintain default filtering/firewall policy, switches, & and routers, and ensure consistency across the entire network.

Auckland, New Zealand

● Escalation point for N4L Customer Support team and other services teams.● Support the delivery and promotion of N4L services.● Provision of technical solutions for delivery and improved experience of N4L products andservices.● Work collaboratively with the Tier 1/Level 1 team● Training, documentation, and knowledge sharing both internally i.e. Tier 1/Level1 team,and externally i.e. schools, and ICT partners.● Build and maintain a knowledge base of technical information.● Develop templates to assist in the creation of standardized solutions.● Identify risks and issues associated with the installation and support of complex solutions.● Playing an active role in any change control.

Auckland, New Zealand

•Resolving firewall issues regarding FortiGate 60E, 100E, 200E, 300E, and 500E for 2500 Schools all around New Zealand.•Managing and changing configuration of firewalls through Forti Manager.•Checking logs on Forti Analyzer for troubleshooting.•Managing and troubleshooting Wi-Fi configuration issues on Ruckus Smart Zone and Zone director.•Resolving issues of Ruckus Access Points such as R600, R650, and R750.•Troubleshooting configuration of Allied Telesis and Ruckus switches.•Assist ICT of the schools to fix Gsuite, Microsoft, Desktop, and Browser issues.•Proficient in various technologies such as Salesforce ticket system, Mimecast, and Grafana Monitoring tool.•Generate knowledge base documentation and scripts for the internal team and external ICT provider of the schools. Give training to the new technicians.

Auckland, New Zealand

•Maintain and Support Pakuranga College infrastructure such as servers, workstations, network devices and provide technical support to 3000 staff and students.•Troubleshoot level 1-3 network, and system issues•Install & maintain software for the college such as 3CX / PBX, Adobe, G-suit, Apple, and Microsoft products•Give training to the new technicians.•Proficient in various technologies such as connect wise, windows servers, Azure Active Directory, group policy, FortiGate firewall, exchange, wireless access points, VMware vsphere / Esxi, veeam, Hyper-v, printers, projectors•Good hands-on scripting tools such as Bash, and PowerShell

Auckland, New Zealand

• Desktop and Network set up for small-offices for example, installation of the rack for patching the LAN cables, make connection among modem, router, switches and patch panels• Troubleshooting of networks, desktops, and audio & visual equipment• Windows Operating System Deployment with Microsoft Deployment Toolkit

Auckland, New Zealand

-Perform analysis, diagnosis, and resolution of desktop problems for end-users-Install, configure, test, maintain, monitor, and troubleshoot end user workstations and related hardware and software in order to meet service level expectations-Technical writing specifications for purchase of hardware and peripherals-Capacity planning for meeting future hardware needs

Hamilton, New Zealand

-Creating layouts, designs & drawings and conducting analysis to identify any technical issues. -Performing the installation of the applications on the client environment, troubleshoot the issues, and backups of the data. -Provides technical support to the end-user for handling the technical faults. -Ability to respond to queries in a quick manner that results in a great user experience. -Taking care of the networking issues.

Graduate Diploma In Ict Support And Operations In Level-7, Computer Engineering Technology/Technician

Completed Modules: Installation & Support for a Multi-user Server Operating System ICT Network Management Advanced Windows Server.

New Zealand Diploma In Information Technology Technical Support In Level 5, Computer/Information Technology Administration And Management

Completed Modules: Modern Data Communications Applied Communications Systems and Applications Support Systems Installation and Maintenance.

Diploma In Business Administration And Technology In Level 7, Business Administration And Management, Technology

Completed Modules: Business Management, Basic Computing Innovation Entrepreneurship Governance, LAW & Ethics Human Resource Management.