Chris L. Email & Phone Number

Charleston, SC, US

Charleston, South Carolina Metropolitan Area

- Efficiently resolve user tickets in Freshdesk for issues and requests.- Handle onboarding/offboarding using Okta, Google Workspace, and Slack.- Create comprehensive guides and tutorials on technical topics.- Manage computer inventory with Intune, and Jamf, ensuring security and compliance.- Ensure security and compliance with Intune, Jamf, and Vanta.

- Coordinated corporate travel, including airfare, hotels, and car rentals.- Provided technical assistance and created tutorials for Windows and Slack.

- Foster resident and community relationships.- Ensure content compliance with terms of service and community guidelines.- Provide technical assistance and create tutorials for users and neighborhood leads.

- Collaborated with front-end and back-end teams to ensure seamless product development, conducted QA testing, and proactively resolved coding conflicts.- Managed a 20+ developer team, overseeing server resource configuration and updates.- Directed projects, analyzed data, and identified cost-effective enhancements.- Created user/client technical guides.

- Managed bookings for air, hotels, car rentals, and special events.- Secured deals, negotiated rates, and boosted customer satisfaction.- Assisted colleagues with technical issues and created tutorials.- Pioneered as a global Slack Administrator, resolving company-wide Slack requests.

- Managed bookings for air, hotels, car rentals, and special events.- Secured deals, negotiated rates, and boosted customer satisfaction.- Assisted colleagues with technical issues and created tutorials.

- Implemented strategies to boost community engagement and occupancy.- Conducted candidate interviews for division and team leadership roles.- Wrote guides and tutorials to support community initiatives.- Conducted staff evaluations and offered performance coaching.- Provided necessary resources to sponsored teams while adhering to budget constraints.

- Analyzed customer feedback for strategy and corrective actions.- Responded promptly to service inquiries, resolving issues via phone and email.- Addressed customer concerns to foster loyalty.- Handled escalated cases per company policies and regulations.- Assisted with utility service calls and payment collections as needed.- Provided backup support for.