Chris Ludwig Email & Phone Number

Palo Alto, CA, US

Solutions Technical Consultant

Morristown, New Jersey, US

• Build, configure, and maintain HP Webjet Admin application and server for printer supply monitoring and printer error alerts. Configure alerts to route via SNMP traps to HP Service Manager (HPSM) monitoring and.
• Manage Incident and Service Request tickets in HPSM to resolution within prescribed SLA requirements. Issues include: network connectivity, print errors, paper jams, printing on wrong size paper or not printing at all.
• Direct tickets to remote site tech support and provide assistance to resolve as needed. Provide detailed steps for troubleshooting error messages and recording solutions to trouble tickets for historical reference.
• Create and configure print queues on centralized production print servers. Force duplex printing, add separator page for identifying multiple users on shared network printers.
• Migrated 230 network printers from 32 HP print appliance servers at 20 US locations to 2 Windows 2008 Servers R2 in central data center.
• Create and maintain device identification entries in HPSM for asset management.

• Day to day Facility Management of the HP Financial Services World Headquarters in Murray Hill, NJ. 123,000 sq/ft 500+ Employees. Supervisor of 7 person staff.
• Space Design and Planning – Annual office space planning aligned to space optimization targets that insure density and ROI on the HQ portfolio. Partnered with the businesses to align business plans with RE portfolio.
• Project Management: building enhancements, system installations, people moves and events.
• Employee Health, Safety, and Security responsible for all life safety and security systems including tests and documentation required by internal/external audit, and federal, state, and local regulations. Managed.
• Business Continuity/Disaster Recovery planning and response in support of Global Data Center environment containing worldwide customer data and business applications for the $9B HP Financial Services asset portfolio..
• Direct & Indirect Procurement of office supplies, equipment and services for 5 North American sites. Business Planning and Financial Accountability: Achieved annual reduction targets by an average savings of $100-$200k.