Chris Burch Email & Phone Number

Seattle, Wa, Us

San Francisco, California, Us

Leads team of 7 security technical program managers in the oversight, execution and reporting of top-level security programs while guiding the timely and effective delivery of company-wide security priorities delivered by a nearly 2K-personnel security team. Drives business operations and maturity as the Portfolio Manager for organizations responsible for incident detection and response for Salesforce internal and external services (31 engineering/operations teams, 340 FTEs, and $100M annual budget). Sought out by senior leaders as a strategic advisor for developing and improving program management of security and engineering programs.- Leads execution of Vulnerability Management programs (patching, third-party products, and cloud posture management) while driving uplift of reporting, tools, and processes to drive down global risk while accurately reporting to senior leaders and board.- Guided the delivery of a deep-dive analysis of gaps in the company’s ability to detect and respond to the highest risk cyber threats – introduced gap closure plans and formal risk scoring to enable triage and company-wide prioritization of remediation- Designed and led first formal release planning processes for 3 portfolios and authored the best practices guide for all security teams – positive feedback at all levels with reduced engineering burn-out by building prioritized, capacity-driven commitments

Bellevue, Wa, Us

Engaged to build comprehensive security program for a global wellness technology platform with direct-to-consumer and business-to-business service models, including active DevOps programs deploying web and mobile applications. Created and executed a risk-prioritized roadmap for initial security investments in personnel and tooling to protect business operations and meet customer expectations, while driving maturity to target near-term compliance assessment goals.

Bellevue, Washington, Us

Responsible for building and operating a formal security program for a mid-sized aerial imagery and data company, with a large AWS presence and active application development program. Developed and implemented security policies for company-wide execution and drives technology strategy to improve the security posture of all internal and customer-facing services. Acts as the cyber security subject-matter expert for all customer security inquiries to ensure sustainment and growth of customer base.

Bellevue, Wa, Us

Led all tiers of cyber incident detection and response, with oversight of T-Mobile’s Security Operations Center (SOC) and Cyber Incident Response Team (CIRT). Served as incident commander for high-severity response operations and acted as the primary point of contact for developing and presenting executive communications for the Cyber Operations teams. Provided strategic direction for incident remediation, and security enhancements to improve attack detection and prevention, including advanced persistent threats from nation-state actors. Developed Service Delivery program to provide first in-depth metrics of cyber operations, enabling informed allocation of personnel and investments in security technology. Served as functional owner of the Data Loss Prevention program.

Chantilly, Virginia, Us

Customer: Export-Import Bank of the United States (EXIM)Directed service delivery of a 5-year/$15M contract providing all IT O&M services for a government financial agency, to include service desk, systems and network engineering, network security and DevOps/application support for a customer base of nearly 600 users. Directly supervised staff of 17 personnel, while serving as the primary point of contact with bank leadership at the CIO level. Provided daily status accounting of availability, security compliance and help desk effectiveness. Acted as trusted advisor to government in the selection and implementation of agency technology investments and long-term architecture/capacity planning.

Robins Afb, Ga, Us

Assignment: Action Office - Joint Staff J-6 / Joint Information Environment BranchResponsible for the implementation of Department of Defense (DoD) and Chairman of the Joint Chiefs of Staff (CJCS) policies to ensure Joint interoperability at the strategic, operational, and tactical levels. Reviewed joint programs for compliance with network readiness directives and resolved issues with Joint Staff, military services, and external agencies. Performed deep-dive assessments of DoD Data and Services strategies to incorporate command and control data initiatives into interoperability and supportability processes.

Reston, Va, Us

Customer: Army Knowledge Online / Defense Knowledge Online (AKO/DKO)Established security practice from within the operations team to steer program to Information Assurance compliance. Responsible for implementation and monitoring of security standards (DIACAP/FISMA) for mission-critical service spanning 1,000+ servers in 2 datacenters. Acted as Deputy Operations Director, leading incident management activities, managing task assignment/execution, directing after-action activities, identifying areas of technical/process improvement and leading client status and metrics reporting.

Customer: Department of State / Information Resources Management BureauLaunched company’s largest contract to date, leading Department-wide datacenter consolidation efforts – $4M annual revenue. Managed team of 26 in the following areas: technical migration design and solution engineering with focus on virtualization; process re-engineering to transform bureau’s request fulfillment, asset and configuration management, change management, and incident management processes to an ITIL-based framework utilizing the Department’s Remedy implementation; design and implementation of a multi-tenant development environment utilizing cutting-edge VMware tools and remote access capabilities; technical analysis of existing datacenter tools and infrastructure solutions to ensure optimal investment for 10-year strategic vision; and program management of complex customer migration utilizing PMBOK-modeled planning processes.

Reston, Va, Us

Customer: Army Knowledge Online / Defense Knowledge Online (AKO/DKO)Assisted Program Director in the oversight of a $130M managed-services contract supporting the Army Knowledge Online program, the US Army’s premiere IT offering and the world’s largest intranet. Guided program execution of over 220 personnel who performed operations and maintenance, engineering, security, help desk, configuration management, code development, directory services, database, training, and outreach services to provide well over 2 million global users with custom portal, webmail, federated search, single sign-on and IM/chat capability. Supported contract P&L planning and ensured client feedback and satisfaction.

Blue Bell, Pennsylvania, Us

Customer: Headquarters, Transportation Security AdministrationSenior leadership for a $300M Homeland Security managed-services contract. Directed up to 100 engineers and support personnel in the sustained operations and maintenance of mission-critical IT infrastructure supporting more than 65,000 users distributed over 400 nationwide sites – included system management of Exchange, Active Directory, Blackberry, VoIP, SharePoint, SAN, backup, monitoring, and datacenters; and procedural management of change control, patching and performance reporting. Managed 60 member operations center providing 24/7 Tier 2-3 support and incident management for 700+ server environment.

Randolph Afb, Tx, Us

Decorated and combat-proven military officer serving a combination of active duty (11 years) and Reserves (9 years) to achieve honorable retirement at the rank of Major. Global assignments required hands-on delivery and personnel leadership to build, operate, secure, and maintain information systems supporting large installations, plus deployment of tactical communications services to enable national military operations. Serves as subject-matter expert to military executive leadership in designing and securing cyberspace operations, including networks, servers and endpoint computing, telephony, long-haul radio systems, security infrastructure, and IT logistics (power, HVAC, datacenters). Doctrinal expertise and practical application of command-and-control capabilities for Department of Defense (DoD) mission enablement.Assignments: - Action Officer – Joint Staff J-6 / Joint Information Environment Branch (2006 – 2015) – Reserves- Datacenter Manager & Configuration Manager (2005 – 2006) – Active Duty- Manager of Information Systems & Manager of Mission Systems (2002 – 2005) – Active Duty- Student, United States Marine Corps Command & Control Systems Course (2001 – 2002) – Active Duty- Commander of Contingency Communications & Executive Officer (1999 – 2001) – Active Duty- Chief of Program Management Branch (1995 – 1999) – Active Duty

New Orleans, La, Us

Managed operations for two residence hall computer labs to include hardware configuration and policy development to support more than 400 students. Hired, trained, supervised and administered payroll for staff of 8 lab monitors.

Bachelor Of Science, Computer Science

Master Of Science, Health Science - Emergency And Disaster Management