Sumit Kumar Email & Phone Number

Hyderabad, Telangana, India

Hyderabad, Telangana, India

Hyderabad, Telangana, India

• Roles & Responsibilities:
• Researching client's issues in a timely manner and follow up with the customer with recommendations and action plans.
• Participating in team meetings weekly, ask questions, and provide input on case backlog, technical process, and new processes within the department.
• Mentoring new engineers by answering technical questions, escalating cases, and teaching detailed process development.
• Providing root cause analysis for customer's application… Show more Roles & Responsibilities:
• Providing root cause analysis for customer's application failures.

Noida, Uttar Pradesh, India

• Roles & Responsibilities:
• Responsible for resolving all Tier 1-4 support queries, that relate to user set-up, territory and data management, bugs and maintenance and support of projects tasks in UAT and Production.
• Responsible for all Tier 3 & 4 escalations which relate to the enhancement of existing functionality and small project requests.
• Assist third-party developers to troubleshoot their integration with salesforce.com APIs, Apex, Visualforce, and implementation of… Show more Roles & Responsibilities:
• Assist third-party developers to troubleshoot their integration with salesforce.com APIs, Apex, Visualforce, and implementation of other salesforce.com developer products. This will involve debugging, troubleshooting.
• Assist customers in creating custom objects, fields, assignment rules, etc.

Greater Noida, Uttar Pradesh, India

• Roles & Responsibilities:
• Collaborates with onshore stakeholders to communicate project status, resource needs and escalates issues that may arise to the onshore Management team
• Filing reports regarding product problems, researching technical issues, Managing and processing customer orders.
• Maintaining a spreadsheet regarding the Quoted v/s Actual Costs for every manufactured part to check for any deviation or correction needed.
• Continuous working on Intuitive ERP for… Show more Roles & Responsibilities:
• Continuous working on Intuitive ERP for issuing PO, SOA, Item card creation, various reports extraction, etc.

Noida, Uttar Pradesh, India

• Roles & Responsibilities:
• To prepare and send various reports like daily, weekly, and monthly reports to the higher officials regarding compliance issues and their severity.
• To do meetings with the vendors on a weekly basis and with higher officials on a monthly basis to improve the compliance standard.
• To keep a proper and systematic database for future reference.
• To work continuously in the direction to improve our Compliance process

Noida, Uttar Pradesh, India

• Project 1 – CWG Tetra ProjectClient - Common Wealth Games (CWG) Project 2 – Delhi Police Tetra ProjectClient - Delhi Police Roles & Responsibilities:
• To survey various sites for providing IBS and then plan accordingly that what solution we have to give like active or passive solution.
• Supervise the team for the proper installation of the IBS.
• Testing the IBS for quality standards for installation as well as coverage.
• Working on SITE MASTER… Show more Project 1 – CWG Tetra ProjectClient - Common Wealth Games (CWG) Project 2 – Delhi Police Tetra ProjectClient - Delhi Police Roles & Responsibilities:
• Working on SITE MASTER and SPECTRUM ANALYZER to check for any network issue or improper functioning of IBS.

Kolkata, West Bengal, India

• Roles & Responsibilities:
• To provide technical support to US customers related to HP desktops & laptops on call.
• Preparing reports for the issues faced by the customers.

Bachelor Of Technology - Btech, Electrical, Electronics And Communications Engineering

Junior High/Intermediate/Middle School Education And Teaching

High School Diploma, High School/Secondary Diplomas And Certificates