Sumit Kumar Email & Phone Number

Hyderabad, In

Hyderabad, Telangana, India

Hyderabad, Telangana, India

Hyderabad, Telangana, India

Roles & Responsibilities :• Researching client's issues in a timely manner and follow up with the customer with recommendations and action plans.• Participating in team meetings weekly, ask questions, and provide input on case backlog, technical process, and new processes within the department.• Mentoring new engineers by answering technical questions, escalating cases, and teaching detailed process development.• Providing root cause analysis for customer's application… Show more Roles & Responsibilities :• Researching client's issues in a timely manner and follow up with the customer with recommendations and action plans.• Participating in team meetings weekly, ask questions, and provide input on case backlog, technical process, and new processes within the department.• Mentoring new engineers by answering technical questions, escalating cases, and teaching detailed process development.• Providing root cause analysis for customer's application failures.• Utilizing previously acquired technical experience to become actively involved in the day-to-day technology team to meet schedules and resolve problems.• Managing the email marketing strategy for the company that includes planning, email creatives & content, audience segmentation, testing, deployment, delivery, and reporting of metrics. Track email key performance indicators such as opens, clicks, and engagement trends to make recommendations for optimization.• Creating knowledge base materials dedicated to operational efficiency while also empowering and enabling the developer community• Resolving customer service issues and skillfully manage complex customer service problem. Show less

Noida, Uttar Pradesh, India

Roles & Responsibilities :• Responsible for resolving all Tier 1-4 support queries, that relate to user set-up, territory and data management, bugs and maintenance and support of projects tasks in UAT and Production.• Responsible for all Tier 3 & 4 escalations which relate to the enhancement of existing functionality and small project requests.• Assist third-party developers to troubleshoot their integration with salesforce.com APIs, Apex, Visualforce, and implementation of… Show more Roles & Responsibilities :• Responsible for resolving all Tier 1-4 support queries, that relate to user set-up, territory and data management, bugs and maintenance and support of projects tasks in UAT and Production.• Responsible for all Tier 3 & 4 escalations which relate to the enhancement of existing functionality and small project requests.• Assist third-party developers to troubleshoot their integration with salesforce.com APIs, Apex, Visualforce, and implementation of other salesforce.com developer products. This will involve debugging, troubleshooting, and taking responsibility to see that the issue is fully resolved.• Assist customers in creating custom objects, fields, assignment rules, etc.• Assisting customers in deployment using Change Sets, Data-Loader, etc.• Resolve customer service issues and skillfully manage complex customer service problem• Assist customers in various functionalities like Single Sign-On, Oauth, certificate issues. Show less

Greater Noida, Uttar Pradesh, India

Roles & Responsibilities :• Collaborates with onshore stakeholders to communicate project status, resource needs and escalates issues that may arise to the onshore Management team• Filing reports regarding product problems, researching technical issues, Managing and processing customer orders.• Maintaining a spreadsheet regarding the Quoted v/s Actual Costs for every manufactured part to check for any deviation or correction needed.• Continuous working on Intuitive ERP for… Show more Roles & Responsibilities :• Collaborates with onshore stakeholders to communicate project status, resource needs and escalates issues that may arise to the onshore Management team• Filing reports regarding product problems, researching technical issues, Managing and processing customer orders.• Maintaining a spreadsheet regarding the Quoted v/s Actual Costs for every manufactured part to check for any deviation or correction needed.• Continuous working on Intuitive ERP for issuing PO, SOA, Item card creation, various reports extraction, etc.• To prepare & manage a Google Doc for Vendor's payments.• Vendor payment processing.• Dealing and coordinating with vendors regarding the material purchases.• Regular follow-up with vendors on the timely delivery of material.• Maintain records of all purchase orders and associate documents for all processes and maintain knowledge on all open order and their status.• Creating work schedules and allocating the same within staff resources.• Preparing daily, weekly, and monthly reports for senior managers.• Drafting a timescale for the job.• Ensuring that the production is cost-effective• Supervising and motivating a team of workers• Reviewing worker performance.• Identifying training needs and scheduling the same. Show less

Noida, Uttar Pradesh, India

Roles & Responsibilities : • To prepare and send various reports like daily, weekly, and monthly reports to the higher officials regarding compliance issues and their severity.• To do meetings with the vendors on a weekly basis and with higher officials on a monthly basis to improve the compliance standard.• To keep a proper and systematic database for future reference.• To work continuously in the direction to improve our Compliance process

Noida, Uttar Pradesh, India

Project 1 – CWG Tetra ProjectClient - Common Wealth Games (CWG) Project 2 – Delhi Police Tetra ProjectClient - Delhi Police Roles & Responsibilities : • To survey various sites for providing IBS and then plan accordingly that what solution we have to give like active or passive solution.• Supervise the team for the proper installation of the IBS.• Testing the IBS for quality standards for installation as well as coverage.• Working on SITE MASTER… Show more Project 1 – CWG Tetra ProjectClient - Common Wealth Games (CWG) Project 2 – Delhi Police Tetra ProjectClient - Delhi Police Roles & Responsibilities : • To survey various sites for providing IBS and then plan accordingly that what solution we have to give like active or passive solution.• Supervise the team for the proper installation of the IBS.• Testing the IBS for quality standards for installation as well as coverage.• Working on SITE MASTER and SPECTRUM ANALYZER to check for any network issue or improper functioning of IBS.• O&M of IBS (In Building Solution).• Installation of all the Motorola BTS (MTS-4 AND MTS-2).• Handling Pre-AT and final AT (acceptance test) of all the sites. • Commissioning of all the Motorola BTS (MTS-4 AND MTS-2).• Resolving network related issues.• E-1 connectivity of all the BTS sites. • Operation and Maintenance (O&M) of all the BTS sites.• Survey all the Stadiums, hospitals, and now police stations for In-Building Solution (IBS).• Co-ordinate Tetra Project with Team.• Co-ordinate with all the Vendors (TATA, RELIANCE, AIRTEL) to resolve the BTS Site issue. Show less

Kolkata, West Bengal, India

Roles & Responsibilities :• To provide technical support to US customers related to HP desktops & laptops on call.• Preparing reports for the issues faced by the customers.

Bachelor Of Technology - Btech, Electrical, Electronics And Communications Engineering

Junior High/Intermediate/Middle School Education And Teaching

High School Diploma, High School/Secondary Diplomas And Certificates