Chris Mcdonald Email & Phone Number

Cottage Grove, MN, US

Greater Minneapolis-St. Paul Area

In this role I am responsible for 3 teams within the State of Minnesota MNIT organization: O365 Email - This team manages both the Exchange and O365 environments which process millions of emails each day. This team also is responsible for Identity Management, O365 Groups, Skype and other capabilities within the Microsoft On-Prem and O365 spaces. Mobile.

Oakdale, MN

My primary responsibilities were to develop and implement technologies to strategically align IT services with the business needs across the Total Logistics family of companies (Total Logistics Inc., Dedicated Logistics, Inc. Dedicated Logistics Services, Dedicated Logistics Warehousing and Total Visibility, LLC.) This includeded migration from on-prem.

The theme of my roles in my Target tenure focused on stability and support of major technologies impacting our stores and guests. Much of this time was focused on changing the way we support handheld technologies used in stores. Solutions included the development of new tools to bring actionable visibility to what was impacting stability in this technology.

Brooklyn Park, MN

Program Owner and Manager of new ServiceNow-based ITSM support tool used as a new strategy for providing near real-time support for internal clients. Drove cross-team collaboration efforts including both Target TMs and development vendor partners to move project forward based on Agile-based methodologies. Weekly reporting on all project milestones to key.

Greater Minneapolis-St. Paul Area

Leadership of Level 2 application & mobile device global support team consisting of both Target team members and contractors located in Minneapolis and India. Established collaborative relationships with cross-functional business teams to create a more efficient workflow in order to streamline the support processes for critical Canada store technologies..

Greater Minneapolis-St. Paul Area

Created new support team and process for critical store applications - Reduced support times for these areas by over 50%. Leadership of the new Technology Operations Center focused on Target stores. Collaborated with partner teams to gain understanding of processes, offered assistance, and built solid foundational relationships with each member of the.

Greater Minneapolis-St. Paul Area

Leadership of the new Technology Operations Center focused on Target stores. Expanded scope of key stability validation tools. Decreased recovery time of high severity incidents by over 80%. Facilitated SWAT efforts on critical store technology issues.

Member of core executive team responsible for both IT and business decision-making. Leadership of support and development staff. Provided both pre and post-sales support, training, and business consultations to Enterprise-level customers both domestically and internationally. Designed, implemented, maintained and supported all infrastructure and.

St. Paul Minnesota

Executed system-wide upgrade of enterprise Point-of-Sale system. Streamlined IT systems and flow of information and overhauled entire IT infrastructure. Managed outside vendors for website construction and maintenance. Executed processes for automated data transfer, data mining, and reporting.

Chaska, MN

Designed, implemented, maintained and supported all networks and technologies. Executed system-wide upgrade of enterprise Point-of-Sale system. Opened multiple new locations and provided system design, setup, support, and training.

Master'S Degree, Organizational Leadership, 4.0

Mba, Business - Emphasis In Information Technology, 3.97

Bs, Business Management, 3.89

Magna Cum Laude

Education record

Activities and Societies: PCOE