Chris Mcmurray Email & Phone Number

Lake Buena Vista, Florida, United States

•Manage unique and relevant third-party Operating Participant relationships within Disney Theme Parks, Resorts, Retail, Dining, and Entertainment environments.•Cultivate and develop a varied portfolio of Operating Participant tenants aligned with organizational priorities and business needs. •Responsible for Tenant obligations and compliance with Company standards for hotels, retail, restaurants, recreation, carts and kiosks, and service providers. •Lease and agreement negotiations. •Contributor for design review meetings and Tenant planning, assisting in work prioritization and overall project management. •Lease administrator coordinating all approval processes, partnering with key internal and external stakeholders to implement new processes and procedures. •Coordinate internal and external business relationships at the corporate and local level that drive Operating Participant business opportunities. •Maintain and develop departmental operational guidelines, policies, and procedures that build alliances with key internal and external stakeholders.•Work within all levels of the organization to articulate business value, make informed recommendations and be a trusted resource and consultant in tenanting strategy.

Lake Buena Vista, Florida, United States

•Led a large workforce of unionized and non-unionized Cast Members within a high-volume food and beverage operation within the resort. •Worked closely with the Resort General Manager to ensure productivity and Guest service expectations were met and exceeded. •Provided oversight for Cast Members in administration, coordination, and accountability related to day-to-day operations. •Supported sales goals for the overall operation and provided hands-on assistance to plan, prepare, oversee, report, and reconcile the unit's ongoing business activities to ensure commercial success. •Worked to provide an energized and positive work environment for all Cast Members to take pride in their work and find safety and enjoyment while in their role. •Worked closely with key department heads including culinary, merchandise, engineering, security, and directors to exceed Guest expectations and maximize revenue while controlling expenses. •Created an environment where exceptional service and an incredible dining experience are delivered to each customer, contributing to the company's goal of 100% Guest satisfaction.

Orlando, Florida, United States

•Serve as a business strategist, tactical expert, and operations leader working at all levels of small to large businesses including nonprofits, retailers, restaurants, B2B, B2C, and start-ups.•Provide successful strategy and operational direction to aid companies from launch, to grow, to sustainment, drawing on a successful track record of building businesses and consulting large Fortune 500 companies. •Conduct comprehensive analysis and data reviews to create strategic planning for the company.•Lead the implementation of strategies, new concepts, process improvements, systems, and innovations that deliver positive results.•Author of 'Food Stamps to Franchise: A Life's Journey from Brokenness to Success' used as a field guide to new or turnaround companies. •Partner with Event Planners and Key Stakeholders to meet the needs of business clients using experience and business acumen to enhance content in a broad range of settings including non-profit fundraising and entrepreneurial coaching.

Orlando, Florida, United States

•Led Tupperware US & Canada Retail Development Team in an initiative to bring the brand closer to the consumer. •Developed, defined, and strategized portfolio of points of sale programs for North America concentrating on multiple initiatives with developers, retailers, real estate, branding, customer experience, and more.•Strategically focused on Team Development, Systems Optimization, Revenue Generation and Accountability, and Operations. •Managed and directed all aspects of specialty leasing relationships with shopping center developers in the US & Canada.•Developed and maintained cohesive communication and excellent working relationships on behalf of Tupperware with developers, owners, real estate agents, and other tenants.•Worked with a retail specialty agency to develop store design, branding, and overall shopping experience.•Created operational guidelines, manuals, and evaluation criteria for the retail locations. Conducted quarterly audits of operational performance.

Orlando, Florida Area

•Market planning, development, and growth strategies.•Provided oversight for large retail sales operations in a multi-unit environment.•Supported targeted sales goals and business planning resulting in YOY growth. •Partnered and built relationships with large, multi-level departments to improve day-to-day operations.•Supported brand standards and full compliance across all channels including accountability and action plan analysis.•Trained Cast Members in food safety, sales, KPIs, and exceptional Guest service in blended environments.

Blacksburg, Virginia

•Facilitated real estate sales and development.•Assisted clients and customers in real estate transactions of all kinds including residential and commercial.

Blacksburg, Virginia

•Oversaw large operating budget and multiple real estate assets, while achieving financial objectives.•Spearheaded development and roll-out of an innovative communications campaign to maximize asset performance.•Provided leadership, development, and support to employees and vendors.•Trained team on accountability, loss prevention, efficiency, and company policies including diversity and safety.•Responsible for operations including profit and loss, labor, development, and consumer relations.Successfully coordinated multiple high-value commercial property renovations to enhance the position of assets.•Licensed REALTOR with proficiencies in sales, marketing, legal, contracts, negotiation, e-commerce, and property management.

Radford, Virginia

•Created a franchise brand that sold for significant profits creating a win-win deal for the company and franchise operators.•Traveled nationwide identifying potential markets and met with potential franchisees to introduce into the company.•Developed and integrated multiple lines of retail products to create successful products for integration.•Developed product offerings and unit design to maximize shopper satisfaction.•Increased gross sales by 400% within a 3-year period.•Developed and implemented sales growth program resulting in 8% YOY sales increases in individual operating units.•Increased operational efficiency by 21% overall.•Monitored daily staffing levels and anticipated shift coverage needs based on demand.•Ensured operational compliance and adherence to health and safety regulations. •Developed training programs and systems to ensure consistent performance for the franchise brand.•Negotiated food and beverage vendor contracts to ensure maximum value for the company and guests.•Created robust business-to-business operation with annual sales of $500,000+, shipping goods around the world.

Falkville, Alabama

•Provided support and oversight for all company staff.•Provided oversight for overall ministries.•Worked closely with Executive Directors and developed a strategic plan for implementing the vision of the organization.•Developed systems and structures to carry out all operations.•Led weekly staff meetings.•Significant public speaking.•Supervised all administration of the company including facilities, financial management, capital expenditures, building projects, and office support.•Fostered clear communications among staff and organization.