Advise and support large business units as the sole coverage attorney (Fraud, Customer Service, Banking Shared Services, Billing Disputes) on legal matters, new initiatives, change management and issue remediation. Provide legal advice to business units on a variety of consumer regulations including TILA/Reg Z, EFTA/Reg E, FCRA/Reg V, FDCPA/Reg F, ECOA/Reg B, GLBA, TCPA, CAN-SPAM, and CCPA / CCPR requirements. Subject matter expert on TILA/Reg Z Billing Error Notices and Fraud/unauthorized Use Disputes. Collaborate effectively with business clients, leadership, regulators, and compliance to meet and exceed organizational and personal goals. Reviewed a wide variety of communication for legal sufficiency including regulatory responses, customer letters, complaint responses, and website and app disclaimers and copy.Identified and helped mitigate risk with third party vendor contracts.

Developed internal procedures and policies for handling consumer and regulatory complaints. Worked with cross-functional groups in order to investigate and respond to CFPB complaints, subpoenas, and complaints from a banking partner within regulatory and internal deadlines. Worked with relevant business teams to ensure features of the credit reporting debit card complied with regulations, including EFTA/Reg E, FCRA/Reg V, FDCPA/Reg F, ECOA/Reg B, GLBA, TCPA, CAN-SPAM, and CCPA / CCPR requirements. Reviewed print, email, social media, and affiliate marketing material and campaigns for UDAAP compliance and claim substantiation with minimal turnaround. Negotiated SaaS Contracts, MSAs, and NDAs with business and marketing vendors. Drafted updated consumer-facing terms of service in collaboration with outside counsel to include terms and conditions for a new product offering. Liaised with outside counsel regarding litigation and other complex legal matters.

Managed an extensive personal caseload with minimal supervision while maintaining client satisfaction, meeting court deadlines, and exceeding productivity goals. Developed and managed a new line of business which added over $1 million in revenue to firm over three years. Oversaw all paralegal work, filed all necessary documents and amendments, and responded to any DOJ/US Trustee Inquiries on these cases. Guided thousands of hours of client interviews, meetings, and counseling sessions with clients and potential clients to assess legal needs, develop individual strategies on complex legal issues and keep updated on ongoing matters. Drafted, amended and filed thousands of Bankruptcy petitions, amendments, objections and motions. Appeared in bankruptcy court to argue motions, objections, confirmations, and evidentiary hearings. Prepared clients for giving sworn testimony in Section 341 meetings and defended testimony in 3,000+ cases. Developed practical expertise on the Bankruptcy Code, TILA, FDCPA, RESPA, FCRA, ECOA, and other consumer finance, credit reporting and consumer protection laws

Performed substantive legal research into ongoing securities litigation. Drafted motions and complaints for personal injury lawsuits. Helped Senior Attorneys prepare for depositions, mediation and trials. Wrote several articles published on the Firm Website.

Drafted demand letters for complex personal injury lawsuits. Maintained and updated Class Action databases with new discovery and information. Helped prepare and submit claim forms for Fen-Phen class action plaintiffs.

Attending public hearings, briefings and committee meetings on behalf of the congressman and wrote memorandums detailing action items for the legislative director. Wrote letters and spoke with constituents, and gave tours of the US Capital.