Chris Mitchell Email & Phone Number

Full support (Level 1, 2 and 3) of remote client sites in New Jersey, New York and eastern Pennsylvania utilizing Datto RMM and Autotask. Active Directory and Exchange administration, including Office 365. Application support of software in a medical office setting. Windows Server administration, including hardware support of Dell servers, workstations and laptops. Cisco Meraki firewall and switch support. Dell switch support.

Cranbury, New Jersey

Three years help desk support through phone and remote connectivity. I worked as the Network Access Administrator, granting and modifying access to network resources including new user account and mailbox setup/modification, VPN access, file server access utilizing NTFS file and share permissions and ADDS security groups.May 2008, promoted to Tier 2 Service Desk. Admin of following systems: Windows Server 2000, 2003, 2008 R2, 2012 R2, 2016: Install, configuration, monitoring, maintenance and troubleshooting, including File/Printer roles, Hyper-V role. ADDS (2008 R2, 2012 R2, 2016) including GPO, DNS, DHCP, Exchange (2007/10/13) day-to-day support and admin, troubleshooting, and monitoring. Windows 2000, XP, 7, and 10 desktop support in a domain connected environment. Symantec Backup Exec Ver. 9 thru 16: Administration, set up and day-to-day support of both server and DLO. Hardware configuration and install in a data center environment. Supported HP, Dell, Oracle, Lenovo, IBM AS400 and HPUX servers. This includes NAS, SAN, and tape library hardware.Simpana's CommVault Ver. 10 and 11: Administration, configuration and day-to-day support, including setup, configuration and troubleshooting.Datto backup appliances for backups and disaster recovery.Autotask Endpoint Backup setup, maintenance and monitoring.Microsoft Local Administrator Password Solutions (LAPS) to migrate domain connected systems to another domain while maintaining the end-user desktop experience.Office365 - Basic day-to day support.VMWare, UNIX, IBM AS400. - Day to day support.Heavy utilization of the IT Glue (documentation), Autotask (ticketing system), and N-Central (server/workstation/router/firewall monitoring) web based platforms to perform all needed job functions.I also have significant experience in configuring, implementing and testing disaster recovery plans and scenarios, both in a test and real world environment, both for small offices and multi-site organizations.

Edison, New Jersey

Level 1 customer service representative, where I worked with new and existing customers with their billing and provided service questions, as well as retention. Level 2 technical support. 100% phones. Troubleshoot customer technical issues with their VOIP equipment, connections and functionality.

Kenilworth And Union, New Jersey

Fire/Life safety equipment inspections and appropriate follow up, including creation of work orders, issuing of Safety Violation Notices, and maintaining of databases associated with equipment, all to ensure compliance with all relevant OSHA and FDA regulations. On site PC technician duties: Set-up, maintenance, repair of Windows 3.x, 95 and 98, workstations in a small office workgroup and home office environment, as well as part of Windows NT4 and Novell 3.x networks. This included software installation, peripheral equipment set up (printers, scanners, etc), and hardware/software installation and troubleshooting. Wrote standard operating procedures for virtually all maintenance department administrative functions and the fire/life safety inspection tours to ensure legal compliance with all appropriate regulations.

Somerset, New Jersey

100% phone technical support of Windows 3.1 and Windows 95 desktop systems, and all related peripheral equipment for a value added reseller in Somerset, NJ.