Chris Jack Email & Phone Number

Adelaide Street East, Toronto, Ontario

Provide users with technical and operational support, hardware and software installation and with office automation products.

Scarborough Computer Centre Located On Gordon Baker Road

Short-term contract position to assist Technology Support Centre with increased call volumes due to Windows 7 migration project. Troubleshooting hardware/software issues with BMO office employees over the telephone and connecting remotely to their workstations when required.

Head Office Located On Eglinton Avenue East In Toronto

Supported 4,000 plus users via phone, email and McAfee ServiceDesk tool. Troubleshooting with users over the telephone with various hardware and software issues. Kept end users updated on the status of their Service Desk incidents by proactively monitoring tickets and following up with the customer within time a reasonable timeline until issues were.

Mrakham, Lansing Square And Eglinton Offices

Supported more than 300 desktop PC’s and laptops at the Davis + Henderson head office by troubleshooting hardware/software problems and fixing them in a timely manner so that the user productivity would not be impacted.Novell 6 and Active Directory Administration to ensure that users had the access required to perform their daily duties.Familiar with.

Northline/Markham Office

Supported external DacEasy clients that were using DacEasy line of products including Accounting, Point of Sale, Payroll and Job Costing software for DOS and Windows. This position was primarly offering telephone support with occasional data repair required.

Markham

Supported medical laboratory software.

Pickering

Primary support contact for Travel Agency based accounting software system. Would install the system (including hardware), provide 4 days of on-site training and provide ongoing support by telephone when required. I was also responsible for creating the end users guide and keeping it updated.

North York

Provided support for Travel Agency based accounting software system. Would install the system (including hardware), and provide on-site training. Provided ongoing support by telephone when required.

Etobicoke/London

Provided support for Travel Agency based accounting software system. Would install the system (including hardware), and provide on-site and in-house training. Provided ongoing support by telephone when required.