• Ensure availability of critical server software by performing Senior System Administrator duties for IBM Lotus Domino server. This includes the enterprise class mail platform and custom Lotus Domino databases. The databases are the foundation for all of the Office’s critical audit work, internal (confidential) email and timekeeping processes. This includes resolving issues with Lotus Domino and custom database applications, managing and maintaining Lotus Domino and custom database applications, reviewing and resolving issues with custom database applications, creating and modifying database views and queries, reviewing logging (Domino, syslog, applog, security log).• Perform project management duties for new IT initiatives. This includes meeting with stakeholders and executive leadership to document and review requirements, research options based on stakeholder input, setup test environments and test functionality vs requirements, setup production environment(s), initiate and manage pilot(s), prepare and facilitate technical training. • Ensure public facing office content is accurate and up to date with senior management requests. This involves updating the office Drupal based website including some HTML coding and SFTP file manipulation to publish audit results, office reports, audit schedule and others.• Maintain continued access to critical office software by negotiating and managing software service contracts/agreements with software vendors, managing office SAP access (includes initiation and initial vetting of access requests), manage software licenses.• Support 35+ Office staff on their use of IT resources, including resolving of computer-related difficulties utilizing advanced tools (perfmon, procmon, windbg, etc); computer procurement, set up, answering IT-related questions; regular maintenance. Also documents and monitors inventory (and user assignment) of computer hardware (laptops, iPads, and smartphones).

• Wrote, executed and maintained test plans: Performance/Load/Stress tests (database, system, HTML5 web app) Use case – both end user and management components Smoke tests Defect specific test plans Regression tests• Built and maintained test labs (SQL Server, SQL Analysis Services with Proactive Caching, IIS, HTML5 application).• Utilized specialized tools to determine if unexpected behavior was environmental or a software defect. Specialized tools include Wireshark, Perfmon, Procmon, TCPView, ADSIEDIT, SQL Profiler/Flight Recorder, Visual Studio (schema compare, etc) and others. • Documented and submitted defects to the software development team• Maintained and updated customer production environments• Managed the company network of 30+ physical and virtual servers (Active Directory, Microsoft Exchange, SQL Server, network hardware, Hyper-V virtual servers, smart UPS system, backup plans)• Planned and executed moving company infrastructure to a new office and customer production servers to a cloud based solution. This included mapping out each stage with Visio and working with vendors to ensure a smooth transition.

• Provided feedback and coaching for the BlackBerry Server Analyst team (Tier 3).• Assessed overall client infrastructure for efficiency, upgrade options, and growth potential. This included assessing and recommending changes to server hardware, mail platform(s), database server(s), domain/forest configuration, enterprise instant messaging, network, and BlackBerry Enterprise Server/Service.• Developed training curriculum for the BlackBerry Server Analyst team.• Audited cases for technical accuracy. • Trained and mentored new members of the BlackBerry Server Analyst team locally as well as other offices in Canada and the USA • Took ownership of mission critical, time sensitive cases from the BlackBerry Server Analyst team.• Wrote technical articles published to the BlackBerry Technical Solution Center. • Interviewed and assessed new applicants for BlackBerry Server Associate and Analyst positions.• Configureed test labs to reproduce customer issues and isolate variables.

• Provided feedback and coaching for the BlackBerry Server Associate team (Tier 2).• Provided training and feedback for third party support groups.• Assumed ownership of escalated technical issues from the BlackBerry Server Associate team.• Interviewed and assessed new applicants for BlackBerry Server Associate and Analyst positions.• Investigated and resolved BlackBerry email flow issues for corporate clients (Microsoft Exchange integration).• Assisted with the development of BlackBerry certification exams as a subject matter expert.• Isolated technical problems to escalate to software development.

• Investigated and resolved BlackBerry email flow issues for corporate clients (Microsoft Exchange integration)• Assisted with the installation and configuration of the BlackBerry Enterprise Server (all versions)• Assisted with the configuration and integration of SQL Server with the BlackBerry Enterprise Server• Wrote software to analyze historical data and help streamline existing business practices• Assisted new server Associates with difficult technical issues• Assisted with the development of BlackBerry certification exams as a subject matter expert

• Resolved BlackBerry handheld hardware and software issues• Resolved issues related to the installation and use of the BlackBerry Desktop Manager software and its integration with Microsoft Outlook/Exchange.• Reviewed and resolved issues escalated from Tier 2 data support (wireless carrier based)• Reviewed and resolved issues escalated from corporate and government offices with existing support contracts

• Provided technical support for wireless voice and data services• Provided support for internal agents to resolve end-user device and network issues• Resolved system and billing issues by updating client information/database systems• Communicated with cell site/switch engineers to resolve critical wireless network outagesSpecial Projects• Callbox Support - Provided network service and support for the California highway emergency response system• SME (subject matter expert) - Provided support/correspondence for updates to the Cingular Wireless knowledge base. • Computer Programmer - Created computer programs using Microsoft Excel embedded with VBA code to track network and representative statistics