Christopher Rapone Email & Phone Number

Charlotte, North Carolina, Us

Compass Group is redefining the food and facility services landscape with innovation and passion through the lens of what’s next. Serving premier healthcare systems, respected educational institutions, world-renowned cultural centers, popular sporting and entertainment venues, and Fortune 500 organizations, Compass Group always finds a way to deliver excellence in nearly any vertical. Ranked No. 1 by industry peers on Fortune’s 2023 list of World’s Most Admired Companies, Compass has also earned a spot on Newsweek’s 2023 lists of America’s Greatest Workplaces for Diversity and America’s Most Trustworthy Companies and is among the Top 50 Companies Changing the World according to Fortune.

Boston, Massachusetts, Us

CCL Hospitality Group is a nationwide leader in culinary and support services with four distinct operating companies – Morrison Living, Unidine, Coreworks and The Hub. We provide modern world-class hospitality infrastructure, talent, and innovation. We are shaping the industry's future leaders with a culture of service focused on elevated hospitality offerings for community living across the country. Our culinarians, nutrition and wellness experts are committed to delivering an exceptional experience for our clients, guests, and the community as a whole.

Boston, Ma, Us

Founded in 2001, Unidine exclusively provides food and dining management services across the country for senior living facilities, community hospitals, behavioral health clients, and corporate environments. Unidine’s success is derived from consistent execution in three key areas: a commitment to scratch cooking with fresh, seasonal, responsibly sourced ingredients; responsive customer and client service; and a strategic approach to our client partnerships.By embracing a culture of Fresh Thinking, the creativity, and passion and expertise of its team members are leveraged to deliver dining programs that inspire customers and exceed expectations. Unidine continues to demonstrate its leadership by remaining privately held and aligning with clients who share in this mission. As a result, Unidine was named to Inc.'s 500/5000 list in 2006, 2007, 2010, 2011, 2012, 2014 and 2015. Unidine was also recognized by Boston Business Journal Pacesetters as one of the fastest growing private companies in New England in 2006, 2007, 2008, 2011, 2012 and 2015.

Ch

Senior talent acquisition leader, responsible for all new agent hiring and onboarding for the US. Lead a national team of five managers and 29 indirect reports across talent acquisition, program management, and onboarding operations, while simultaneously leading the strategy for the company-wide field employee recruiting program, which accounted for 60% of new agent hires.• Drove savings of more than $1.2M annually through performance management, talent realignment, resource evaluation, and vendor negotiation and management. • Developed and led the strategy to improve agent hiring volume and quality, helping to deliver a business impact of 18 consecutive months of record sales. The key tactics of this strategy were developed based on an analysis of the current situation and included: Aligned talent acquisition compensation plans to drive success for company hiring initiatives Addressed the challenge of employer brand reputation through employee engagement, leading to an increased Glassdoor rating of 1.4 to 3.6 Increased employee referral hiring by 40% by developing and implementing an innovative incentive contest to reward successful referrals. Enhanced overall recruiting effectiveness by aligning National Recruiting and Field Employee Recruiting models by defining roles & responsibilities, sourcing techniques, resource allocation, and interview training. • Established a recruiting dashboard to better inform key stakeholders on all phases from recruiting through onboarding, performance, and retention to drive real-time transparency and enable data-driven workforce planning. Leveraging this dashboard delivered a 23% improvement in first 6-month sales efficiency of new agents. • Designed and implemented a new process within onboarding operations, including automation and a new agency partnership, driving cost savings of $1.5M for the travel expenses of over 3,200 new hires each year.

Atlanta, Georgia, Us

Directed a team of 14 remote recruiters, achieving 1,600 sales hires annually in support of an $800M UCaaS and Cloud Storage company • Recognized in top 1% of employees for outstanding performance by corporate senior leadership team (Pinnacle Club 2012).• Implemented an initiative to improve recruiting KPIs by establishing core competencies attributed to our most successful employees and ensuring all hiring managers and recruiters were trained to identify and hire candidates that met that profile. These measures led to a 30% increase in tenure, 10.6% increase of internal promotions, and 17.4% decrease in first year attrition.• Reduced cost per hire by 42% by evaluating and adjusting key aspects of the recruiting model. First, key metrics were established to evaluate agency performance and determine preferred partners, then reducing the number of agency partners, and enabling a significant cost negotiation. In addition, deployed a college recruiting model that provided significant cost savings.• Led go-to-market strategy for cloud sales talent acquisition by defining the company’s national hiring profile, compensation guidelines, communications, and metrics, enabling the organization to successfully launch a $180M cloud solutions division.

Consulted with companies in the Chicago metro area, providing recruiting support for key sales positions. Recruited and placed senior sales executives and business-critical roles for Tyco/ADT.

Raleigh, Nc, Us

• Directed Recruitment Process Outsourcing initiatives for numerous clients, including Tyco/ADT Security Services ($6.95B, 26,000 FTE), The Shaw Group ($6.0B, 25,000 FTE), Startek BPO ($100M, 10,000 FTE), United Rentals ($6.04B, 12,000 FTE), and Sunovion Pharmaceuticals ($2.6B, 2,400 FTE)• Led a remote team of seven recruiters to deliver services to Tyco/ADT by consulting with business leaders in sales and HR to establish service level agreements and recruitment goals and managed the team to meet those commitments.

London, Gb

From September 2005 through December 2008 my main role was to facilitate a Recruitment Process Outsourcing contract for ADT Security. I supported 40+ corporate branches across a 14 state region. I partnered with ADT’s Sr. Leadership Team to forecast human capital needs throughout Northeast and Central United States. I created sourcing strategies, set goals, and determined project timelines. I effectively worked with 200 local managers by developing relationships through face-to-face meetings, conference calls, actively seeking feedback, gathering and evaluating recruiting metrics to improve performance efficiency. Managed Recruitment Process Outsourcing projects of varying size and scale. Conducted behavioral interviewing to assess experience, skills, and traits of job seekers.Responsibility and Accomplishments:• Lead a virtual-based team of recruiters to deliver services to meet ADT’s regional staffing needs; this included coaching, training, mentoring and reporting on team and individual success, resulting in over 550 hires in 12 months• Consulted with executives to establish recruitment goals, timelines, and communicated progress• Developed relationships with over 100 ADT hiring managers through face-to-face meetings, conference calls, actively seeking feedback, and other proactive communication• Coordinated recruiting events for a 14 state region, including: researching and recommending job fairs, designing materials, presenting on behalf of ADT to audiences of 200-500 job seekers, interacting with interested candidates face-to-face, and following up with potential candidates to answer any remaining questions and to schedule onsite interviews• Developed relationships and processes with ADT corporate Information Technology Managers and Regional Vice Presidents to collect key data regarding productivity and tenure of candidates hired, and reported data appropriately

Charlotte, North Carolina, Us

Used a consultative approach, based on research and needs assessment, to sell staffing services. Managed customer relationships beyond the initial sale to insure client satisfaction and opportunities for up-selling. Successfully utilized several communication methods to attract and close clients, including printed marketing materials and face-to-face meetings. Established communication channels with branch management and service associates in order to communicate customer needs, requirements, and expectations.

Managed and hired employees to provide delivery services and merchandising to customers. Oversaw payroll records and compensation. Mediated to overcome employee conflict

Trained new Account Executives and Recruiters on recruiting methods, prioritization and organization techniques, and company systems and processes. Interviewed and placed job candidates for contract and permanent positions. Established strong relationships with high-profile clients such as Reebok International, Boston Financial, Putnam Investments, Gap. Exceeded all quarterly placement goals set forth by the company. Coordinated paperwork for all contract employees placed at candidate sites, including weekly payroll records, to insure accurate payment to workers. Responsible for planning and maintaining budget for branch office for areas of advertising and marketing, sourcing materials, job fairs, and operations. Oversaw all advertising and marketing on behalf of the branch, including messaging and ad placement strategies.

Recruited candidates to execute marketing and sales promotions for national and local clients through print and online advertising. Conducted extensive interviews and acted as the chief decision maker in the selection of new hires. Trained employees in classroom settings, role-playing, shadowing and coaching in the field, and monitored their development. Developed and managed a team of ten sales representatives, made sales territory assignments, set weekly production goals, and communicated progress to management.