Chris Watts, Mba, Pmp Email & Phone Number

Georgia, United States

Greater Denver Area

Leading three initiatives to modernize current systems by translating complex business and user processes into over 100 functional requirements.Developing relationships with internal and external stakeholders to ensure business requirements are reviewed, understood, documented and implemented.Creating and maintaining product backlogs and supplementary artifacts including user guides, mock-ups, etc.Evaluating business requirements and processes to identify gaps and dependencies in order to provide process improvement recommendations and benefits.

Greater Denver Area

Led local, virtual and international Scrum teams in documenting and maturing requirements for multiple products with collaboration of portfolio/product managers and customers. Reported progress on product deliverables, metrics and risks to senior leadership on a weekly basis. Provided account support for customer requests along with triaging customer issues.Key Contributions- Collaborated with customers and SMEs to establish a working knowledge of airline operations including ground support, flight planning and execution, post flight procedures, regulatory compliance and documentation needs. - Utilized technical system analysis and product feature education to develop a Tier III support triage process enabling timely response, diagnosis, and resolution of customer requests and problems. - Provided end to end feature maturity support by conducting interviews, workshops, training and scrum ceremonies with stakeholders to create use cases and requirements while ensuring acceptance criteria were met. - Reduced customer deployment time and increased product scalability by identifying technical road blocks to the process and negotiating the priority of addressing the constraints over other work.

Greater Denver Area

Functioned in the role of Product Manager for Jeppesen's Dynamic Data Distribution (D3) product including:- Feature creation and maturity- Backlog grooming and refinement- Prioritized features to be developed based on product roadmap- Triaged and addressed customer issues and defects- Worked with product architect to review and prioritize technical debt items and incorporate those items in to the product roadmap- Developed a plan to improve customer deployment process- Created statements of work with team for specific customer requests- Collaborated with other product managers regarding cross product dependencies

Denver, Co

Collaborated with subject matter experts, program managers, senior staff and IT to identify scope, elicit and document requirements, evaluate risk, map and review current and future state processes and provide project management and support. Contributed to multiple Agile Scrum teams by creating and managing backlogs, generating test cases and conducting user acceptance testing. Adapted to legislative impacts on program offerings and timing of product releases.Key Contributions - Developed and analyzed weekly and monthly service center reports using Cisco UIC and excel to aid with workforce management, call volume forecasting and trending for customer complaints/requests. - Conducted statistical analysis of customer adoption and utilization of added features to online product offerings to help program managers better understand consumer needs and trends. - Implemented best practices for identifying and developing user acceptance criteria to aid UX staff, developers and QA testers with creating and testing program product offerings. - Managed regression and automated testing to efficiently identify product defects and collaborated with Scrum team to review, fix and retest software to improve clean production releases. - Served as the project manager for a variety of initiatives including e-learning creation for SOS programs, product changes related to legislation enacted in to law and process improvement research, creation and implementation.

Greater Denver Area

Spearheaded and supported multiple project groups to address departmental initiatives including addressing internal audit findings, fund closures, speaking up, seasonal workflow planning, associate business goals creation, and associate onboarding. Hired, trained, and directed a highly productive team of nine processing associates and one assistant supervisor. Oversaw promotions for six associates and one assistant supervisor.Key Contributions- Successfully oversaw efficiency implementations to business case development vis-a-vis collaboration with multiple departments, resulting in over $21,000 in cost savings with an ROI of less than one year.- Evaluated group retirement plan system data and created a systematic approach to increase customer usage of the platform.- Expertly utilized data analysis, Microsoft Excel, Cognos, Aspect and Visio to create tools and other visual aids for incentive budgeting, project tracking, processing workflows, and employee metric analysis.- Analyzed daily, monthly and yearly workflow metrics to determine headcount needs and collaborated with peers to drive business results including improved efficiency, quality and reducing overtime for the department.

Greater Denver Area

Effectively coordinated the daily clinical operations for a twelve-physician practice including patient care, staff relations, Electronic Medical Records (EMR) upkeep, policy and procedure development, as well as patient complaint resolution. Administered, evaluated, and organized a team of 15 staff members.Key Contributions- Increased the patient usage of the clinic’s online health record system over a six-month engagement period improving the ease of access to medical records for 5,000 patients.- Consulted with IT and phone system companies on the implementation of an estimated $20,000 infrastructure upgrade/additions to the company’s Electronic Medical Record (EMR) server, software, and phone systems.

Vail, Co

Led the daily clinical operations for a world-renowned knee surgeon including patient assessment, surgery assistance, performing dictations, addressing patient concerns and questions, as well as conducting an average of 800 patient medical record reviews and screenings yearly.Key Contributions- Trained and developed two Athletic Training Fellows and Sports Medicine Physician Fellows providing clinical instruction, research support, and performance evaluations.

Vail, Co

- Partnered with a research clinic and medical device company to secure $10,000 to aide in the funding of a full-time program director position for the Athletic Training Fellowship program.

Vail, Co

Gained advanced knowledge of orthopedic evaluation/assessment, clinical operations, and clinical based research while providing outreach athletic training services to local events and high schools.

Flowery Branch, Ga

Promoted to assist with daily medical coverage for a 20-man Arena League Football team including injury evaluation, rehab, practice/game coverage, supply ordering, and coordinating medical visits for players.

Flowery Branch, Ga

Provided daily medical coverage for a 52-man NFL team including injury evaluation, rehab, practice/game coverage, traveling with players throughout the U.S. for medical evaluations/procedures and collaborating with senior staff.

Frankfurt, Germany

Traveled internationally to provide daily medical coverage for a 65-man NFL Europe team including injury evaluation, rehab, practice/game coverage, coordinating medical visits, and collaborating with medical staff in the U.S.

Atlanta, Ga

Provided daily medical coverage for Division III collegiate athletes.

Master Of Business Administration (Mba), Finance

Activities and Societies: Beta Alpha Psi

Master Of Science (Ms), Athletic Training & Sports Medicine

Bachelor Of Science (B.S.), Athletic Training & Sports Medicine