Christopher Oak Email & Phone Number

Andover, Ma

Manage a team of full time and contract QA professionals responsible for the accurate assessment of product releases across many product verticals on our B2B team. Provided career guidance for team members and mentor to grow career trajectories. Report to the VP of engineering on status of product releases, SLA incidents and support concerns. Create a culture of high engagement in the QA team as measured by internal, external, and manager feedback.

Andover, Ma

Manage a team of 3-4 SQA engineers on WSI's flagship aviation product Fusion in addition to being the Sr tester for the projectScrumMaster for two software teams working on the industries leading flight following application. Guide implementation of Uservoice into our products to organize and prioritize user requests into actionable user stories. Reduced the number of critical defects making it to our production environment by instilling quality as a priority into our SCRUM teams. Spread knowledge of SCRUM and agile practices to Decision Support scrum teams.

Andover

SQA engineer for WSI's flagship products including WSI Energy Trader, Pilotbrief Optima.ScrumMaster for the the Optima scrum teams.

Andover

Generate a range of Meteorology products for consumption in WSI products. First tier support for weather product issues. First path of escalation for other SLA critical products.

Media and Aviation product SQA tasks including qualifying a widescreen display for media clients with our latest software and contributing in the early stages through to release of an aviation lightning solution for airline client ramp workers.

Andover, Massachusetts, United States

Responsible for delivery of industry leading aviation products in IBM's Aviation & sustainability software group. We work with airlines around the world to mitigate weather risk and help solve operational problems.

Worked on site specific groundwater gauging and sampling events for clients. This included using whale, bladder, and peristaltic pumps. Troubleshoot field issues as they arose and report back to project managers as needed. Took soil samples and classified different types of soils in a core while measuring for volatile compounds. During the Summer, I worked on a Department of Conservation and Recreation illicit discharge project that identifies and reports illegal discharges in storm water drainage systems. Duties include working within a team of environmental engineers to locate, identify and record infrastructure data points and input them via a mobile GPS unit with ARCGIS. Within our team we had 3-4 people that would rotate between field work and in office assignments. Teamwork in the field required opening catch basins and manholes to make measurements of inverts on pipes and taking samples if needed. Office assignments included quality assurance of the data and producing maps of areas that needed attention drawn to them. This work is to help DCR come into compliance with new guidelines requiring them to make sure no dumping is occurring in their storm water infrastructure. If work was contracted out to other companies, often would have to be on site to monitor work and make sure job was done at a high level of quality and finished in a prompt manner. Job requirement of being 40 hour OSHA trained.

As a Teaching Assistant at the University of Massachusetts Lowell my main responsibility is teaching Astronomy laboratories for a 140+ student college level science course. This includes answering questions on the material presented, tying in lecture notes to lab activities and explaining how they are important to the course in general. This also included hosting review sessions, tutoring individuals, proctoring exams for the labs and issuing final grades. Other subjects that were taught include Air Pollution Phenomenology, Energy and the Environment, and Geology. For these classes I held review sessions and tutored individuals outside of the main classroom. Also responsible for grading homework and issuing grades.

While at Weather Services International, I worked as a software quality assurance engineer on 3 different projects in the company. For about 1 year and 2 months I worked on a combination of two projects called PowerBridge and PowerStream. PowerBridge is a data transfer and conversion program that accessed source files created at WSI, converted them into client specified formats and sent them downstream to PowerStream. PowerStream then organized the newly converted files and played them on Digital TV on clients networks via specified schedules. My main duties on PowerBridge was to work closely with the sole software developer for the program and to find, resolve and verify bugs in the program. I executed test plans for the program which I had a major role in writing. I reported to my manager via weekly reports and meetings to update on the status of the project and to request advice if needed. My main duties on PowerStream included reproducing client specific issues that were encountered in the field and to present them to peers in order to find solutions. I worked closely with customer service representatives to test multiple software builds of this product to make sure no regressions were encountered. This required running regression tests often in Microsoft Word and Excel formats. For the remaining 10 months I worked on a project called Fusion. This program was an aviation solution that would digest flight plan data and plot aircraft positions in a customized user interface. My main SQA responsibilities were to work with a team of other SQA engineers to search the program for possible bugs, verify resolved bug issues, and execute test plans when ready to declare a release candidate software build.

M.S. Environmental Studies, Environmental, Meterology

Activities and Societies: American Meteorology Society (National and Student Member)

B.S. In Environmental Science, Meteorology

Activities and Societies: Ameriacan Meteorology Society (national and student member)UnderGraduate research using EdGCM model.