Christopher Ó. Email & Phone Number

Ireland

Dublin, County Dublin, Ireland

Kilcock, County Kildare, Ireland

Ireland

County Kildare, Ireland

• Working within the Team to provide Relocation Services to the employees/transferees ofInternational Corporations
• Liaising with our Global partners and professional colleagues
• Directing our Relocation Consultants who provide the face to face services to the transferees
• Negotiation with Landlords and Estate Agents to secure cost efficient accommodation fortransferees
• Maintaining records of payments on behalf of transferees
• Raising invoice instructions and tracking outlay on behalf of clients to ensure recovery

Navan, Leinster, Ireland

Ensure that the performance of the call centre meets the SLA and KPI requirements.Accomplish support desk human resource objectives by performing recruiting, selecting, training and overall management of employees.Provide leadership development of supervisory team as well as coaching, motivating and retaining staff.Respond to escalated queries, emails and.

Sandyford Dublin 18

• Collect payments on past due bills.
• Create a list of people who have not made payments.
• Ensuring that the customer experience is of the highest level
• Organize list according to severity of delinquency.
• Utilize computer systems to handle skip tracing.
• Inform clients of amount currently owed and the consequences of non payment

Dublin

• Identifying opportunities for improvements and innovations in all areas of our operations. Driving new initiatives, projects and where possible driving amendments of current systems.
• Contributing as part of the Management Team, actively contributing to monthly service review, managing stakeholders’ expectations, driving developments and enhancing services where possible.
• Worked on Project Merrick as Customer Services SME. Project is in regards to migration of CS operations from Dublin site. and the migration of customer base to new platform.
• Mapping of Customer Services processes and procedures
• Mapping of reconciliations Processes and procedures
• Mapping of Fraud processes and procedures

Dublin

• Overall responsibility for the management and optimization of the Deferred Debit Product’s main operations office in Dublin.
• Organizing and coordinating the office staff (Customer Service calls, e-mails and calls, Finance, Monthly staffing)
• Ensuring the systems and resources are in place to maintain a high level of customer service while maintaining efficiency and cost control.
• Maintaining a strong relationship with On Site Managers and working with Barclays branches throughout the World.
• Identifying opportunities for improvements and innovations in all areas of our operations. Driving new initiatives, projects and where possible driving amendments of current systems.
• Managing and leading a team in line with all HR procedures such as half year development reviews, setting targets etc. Leading the coaching, supporting and overall development of all working in and supporting the.

Dublin

• Investigate customer's problems and find solutions.
• Communicate with customers via phone, email, or letter.Train, customer service agents.
• Provide scripts to read from during phone calls.
• Handle incidents that cannot be resolved by agents.
• Resolve complaints and order issues.
• Ask customers to provide feedback on agents and customer service experience.

Dublin

• Resolve customer complaints via phone, email, mail.
• Use telephones to reach out to customers and verify account information.
• Greet customers warmly and ascertain problem or reason for calling.
• Cancel or upgrade accounts.
• Advise on company information.
• Take payment information and other pertinent information such as addresses and phone numbers.

Dublin

• Collect payments on past due bills.
• Create a list of people who have not made payments.
• Organize list according to severity of delinquency.
• Utilize computer systems to handle skip tracing.
• Inform clients of overdue accounts and amount currently owed.
• Attempt to collect payment.