Chris Owens Email & Phone Number

Melbourne, Victoria, Australia

Helping Cisco customers in Education across Australia and New Zealand achieve and sustain results by aligning Cisco's technology platform to their business imperatives.Intensely focussed on ensuring Cisco architectures are aligned to the needs of the ANZ Education sector by listening to and learning from customers, validating capabilities within Global industry offers, creating localised industry-focused technical content, enabling Cisco and partner sellers, conducting business… Show more Helping Cisco customers in Education across Australia and New Zealand achieve and sustain results by aligning Cisco's technology platform to their business imperatives.Intensely focussed on ensuring Cisco architectures are aligned to the needs of the ANZ Education sector by listening to and learning from customers, validating capabilities within Global industry offers, creating localised industry-focused technical content, enabling Cisco and partner sellers, conducting business architecture workshops, and communicating industry needs to Cisco product business units. Show less

Victoria, Australia

Pre-sales technical role with a focus on Enterprise customers, showcasing Cisco product solutions: • Providing technical and sales support• Performing technical presentations, setting up demonstrations and explaining features and benefits to partners and customers.• Assisting with the development of formal sales plans and proposals for assigned opportunities.• Designing and configuring products to meet specific customer needs.

Pre-sales Engineering for both Enterprise and Service Provider customers across a wide range of technologies including Cisco and Juniper routing, switching and security products - presenting technical updates/roadmaps to customers - building proof-of-concept labs for demonstration to customers - developing project scopes and statements of work to define and detail professional services offerings - performing technical assessments of competing products in developing the most… Show more Pre-sales Engineering for both Enterprise and Service Provider customers across a wide range of technologies including Cisco and Juniper routing, switching and security products - presenting technical updates/roadmaps to customers - building proof-of-concept labs for demonstration to customers - developing project scopes and statements of work to define and detail professional services offerings - performing technical assessments of competing products in developing the most appropriate solution for customers - responding to tenders - assisting the delivery team with handover from pre-sales to delivery, attending design meetings with delivery and the customer, providing architectural guidance and troubleshooting skills. Show less

Senior IP network designer for the Telstra Mobile IP infrastructure.Designed, configured and implemented re-architecture of GPRS Roaming inter-connect PoPs, involving Juniper and Cisco routers, and Juniper firewalls.Developed, tested and implemented High Level Designs for the introduction of new products and services in to the Mobile IP network. This included designing national IP connectivity (using Telstra RDN as a backbone network) for the NextG Mobile Core Network… Show more Senior IP network designer for the Telstra Mobile IP infrastructure.Designed, configured and implemented re-architecture of GPRS Roaming inter-connect PoPs, involving Juniper and Cisco routers, and Juniper firewalls.Developed, tested and implemented High Level Designs for the introduction of new products and services in to the Mobile IP network. This included designing national IP connectivity (using Telstra RDN as a backbone network) for the NextG Mobile Core Network equipment.Architectural peer-review of network designs by team members, ensuring designs fit in with the architectural and strategic direction of Telstra Mobile IP Core Network.Technical peer-review for change implementation plans (methods of procedure and device configurations).Engineering lead in tender for major expansion project, responsible for platform/vendor selection based on cost, performance, feature sets, ease of integration, and limitations. Show less

Undertaking highly complex and specialised technical work, as required within the WDA team. Providing high level technical expertise and direction, to diagnose and resolve complex faults, within the GPRS, 1xRTT and 1xEVDO packet networks.In-depth exposure and experience on a wide range of different platforms source from various different vendors, including Ericsson and Nortel.Management of Vendors, including escalation of faults, establishing fault priorities and vendor performance… Show more Undertaking highly complex and specialised technical work, as required within the WDA team. Providing high level technical expertise and direction, to diagnose and resolve complex faults, within the GPRS, 1xRTT and 1xEVDO packet networks.In-depth exposure and experience on a wide range of different platforms source from various different vendors, including Ericsson and Nortel.Management of Vendors, including escalation of faults, establishing fault priorities and vendor performance reporting.Network Performance Analysis to pre-empt fault conditions as well as resolving faults and restoring alarming conditions.Outage Management to allow implementation of planned outages, assess and arrange the repair of unplanned events, normalisation of systems as well as administrative tasks. Show less

Test engineer responsible for testing and troubleshooting software modules for GSM/UMTS core networks.On-site leader for international test activities, responsibilities included testing using a range of tools, troubleshooting, reporting and resolving all issues/faults identified.

Trouble report investigation and Customer service request handling for Ericsson GSM and GPRS network elements reporting to management and customers.Participating in local and international on-site customer network upgrades, where I officiated as Test Leader for the upgrade (tasks included writing test plans and test object lists, as well as reporting to project management), on-site Team Leader, upgrade engineer, and managing technical and customer relations.On-site GPRS network… Show more Trouble report investigation and Customer service request handling for Ericsson GSM and GPRS network elements reporting to management and customers.Participating in local and international on-site customer network upgrades, where I officiated as Test Leader for the upgrade (tasks included writing test plans and test object lists, as well as reporting to project management), on-site Team Leader, upgrade engineer, and managing technical and customer relations.On-site GPRS network integration engineer. Show less