Christopher P. Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Leveraged data analysis and user analysis to identify opportunities to improve user experienceChampioned and prioritized product roadmap to increase user satisfactionManaged cross-functional teams of marketing managers, UIUX designers, and developers to deliver user-facing features on time.Successfully managed stakeholder expectations by prioritizing feature development based on user feedback and business goals.

Toronto, Ontario, Canada

Developed pricing model for digital product monetization based on competitive analysis, market research, user feedback and data analysisManaged product documentation detailing performance analysis, user insights, product roadmap and live operations resulting in increased productivity

Toronto, Ontario, Canada

Led project management tracking of product features using Jira and Confluence, resulting in increased alignment of business analysts, product owners and product managers.Led regression testing of product releases, leading to decreased production bugs and improved user experience.Supported feature prioritization, bugs triage, backlog management, story points estimation, user acceptance testing, data analysis and knowledge transfer.

Pioneered the product management strategy of loyalty and payment acceptance to digitize services into a single online channel, leading to better user experience, user acquisition and usage metrics.Partnered with sales team to ensure key accounts and merchant availability of app acceptance points.Collaborated with cross functional teams of app developers, software engineers, marketers and operations specialists to launch new features.Guided User Stories, New Product Development, User Interface Design (UI), User Experience (UX), Quality Assurance Testing, User Acceptance Testing, and Beta Testing, leading to improving the bug fix backlog and product roadmap.

Recovered millions by optimizing and automating the revenue and collection processes, covering different functions such as billing, invoicing, disputes, and collections.

Collaborated the end-to-end relief operations, by working with internal and external stakeholders. Managed driver sentiment, satisfaction, and net promoter score through automation of tracking and addressing pain points.Improved driver behavior and service through education and training, resulting in better user experience.

Improved supply dormancy and churn through lifecycle management, data analytics, A/B testing and experimentation, communications and incentives.Pioneered programs to optimize supply in the marketplace.

Updated the product onboarding process and catalog management of ecommerce business.Managed on-page search engine optimization (SEO) and optimized merchandising, pricing and promotion.Launched “Habitat by Honestbee” a technology-powered grocery, dining and retail store.

Directed qualitative and quantitative research, marketing strategy, product management, product launch, digital marketing, events management and data analytics.Expedited customer acquisition, sales promotions, sales operations, key accounts management, and distributor management.Launched the Nipa Brew Taproom, a bar and event space that highlighted below-the-line branding activities and events.

Led consumer packaged goods distributor team and stakeholders to improve sales volume, frequency, productivity, product management, and merchandising.

Developed channel profitability templates and strategy to help set focus for the must-win stores and optimal product management mix per channel.

Led distributor sales teams in optimizing front-end and back-end consumer packaged goods processes.Developed and automated selling tools for distributor sales teams.

Bachelor'S Degree, Bs Business Administration, Cwa: 1.23

Salutatorian (Batch Rank #2) Magna Cum Laude (Upper Second Class Honors) Dean’s Honor List BS Business Administration, CWA: 1.23 Magna Cum.

Postgraduate Degree, Marketing Management Digital Media

High School

2nd Honors Advanced Class Placement