Chris Patton Email & Phone Number

Saint Louis, MO, US

-Building queries in Oracle, Teradata, and Postman for various data gathering functions; and distributing them internally via Knowledge Transfers.-Gathering metrics through MicroStrategy, Adobe Analytics, MS SQL, and PLSQL in order to build weekly reports distributed to management and shareholders.-Triaging incidents through ServiceNow for our web portals.

Covid hit the travel industry hard. I took the opportunity to spend time with my daughter and niece and look into other industries.

St. Louis, Missouri, US

Vehicle Acquisition and Re-Marketing Reporting Team:-Migrating and restructuring of current reporting from MS Access into Teradata.-Ran daily/weekly/monthly field reporting and established new protocols to make the process more efficient.-Built documentation to assist with further on-boarding onto the team.**My position was one of the 2000+ laid off due to.

St. Louis, Missouri, US

Focus: Web Services (Starting September 2017):-Identify and propose solutions for issues coming from our XML connection.-Work with new XML partners, and existing partners experiencing issues.-Learn XML and application within our company and the Open Travel Alliance (OTA).-Learn SQL for reporting functions.-One point of contact internally and externally for.

St. Louis, Missouri, US

Go over all processed requests for accuracy and generate scores for processors. Maintain Outlook Queue for extra-curricular requests. Present ideas for overall improvement. Keep up to date with all current processes and company functions.

St. Louis, Missouri, US

• Cross-Trained on the Information Management team to handle incoming requests for both the Tour and Corporate departments.
• Assisted with Synchronization Error Reports from ECARS 2.0 to Odyssey.
• Audited for Quality Assurance for all types of requests for IM Corporate.
• Handled the Outlook Queue for IM Corporate, on top of regular responsibilities. This involved dealing directly with agents in the field, sales support and management to troubleshoot issues outside of our normal.
• Began training to learn how the Global Distribution System (GDS) operates, both as it relates to IM and how it is implemented in the field.
• Most recently, worked with a small niche team on a 60 day project to restructure and reload the entirety of the HPG/CPG consortium accounts handled by IM Corporate. I am also training the QA and processing team on how.

St. Louis, Missouri, US

• Identified customer needs and collected required information in order to solve customer concerns in a professional, timely manner.
• Handled Phoned-In Customer Issues, such as: Billing Concerns, Cancel/Confirm/Modify for Reservations, Airline Miles, Complaint/Compliment Submissions, General Inquiries in regards to Policy and Protocol, Citations.
• Tri branded for all skills and met or exceeded expectations on all performance reviews.
• Demonstrated and maintained professional oral and written communication with customers, co-workers and other company staff.
• Provided One-on-One Citations training on the phones for Agents from Help Desk, Escalations, Customer Care, and the Management Trainee program.
• Assisted the Customer Service Representative, Escalation Service Representative and Management Trainee new hire classes, answering questions and providing feedback during phone time.