Chris Patton Email & Phone Number

Saint Louis, Mo, Us

-Building queries in Oracle, Teradata, and Postman for various data gathering functions; and distributing them internally via Knowledge Transfers.-Gathering metrics through MicroStrategy, Adobe Analytics, MS SQL, and PLSQL in order to build weekly reports distributed to management and shareholders.-Triaging incidents through ServiceNow for our web portals and maintaining a dialogue between product owners and the development team to create resolutions to existing issues and proactive measures based on data trends.-Creating and maintaining runbooks and process documentation for application monitoring through Dynatrace, as well as break-fix/enhancement requests coming in through ServiceNow.

Covid hit the travel industry hard. I took the opportunity to spend time with my daughter and niece and look into other industries.

St. Louis, Missouri, Us

Vehicle Acquisition and Re-Marketing Reporting Team:-Migrating and restructuring of current reporting from MS Access into Teradata.-Ran daily/weekly/monthly field reporting and established new protocols to make the process more efficient.-Built documentation to assist with further on-boarding onto the team.**My position was one of the 2000+ laid off due to the Covid-19 travel decline.**

St. Louis, Missouri, Us

Focus: Web Services (Starting September 2017):-Identify and propose solutions for issues coming from our XML connection.-Work with new XML partners, and existing partners experiencing issues.-Learn XML and application within our company and the Open Travel Alliance (OTA).-Learn SQL for reporting functions.-One point of contact internally and externally for XML.Focus: Automation Support (Starting September 2014):-Identify and propose solutions for issues coming from the four Global Distribution Systems (GDS): Sabre, Apollo/Galileo, Amadeus and Worldspan.-Work with accounts that are changing to the GDS as a booking system to ensure a smooth transition.-Submit weekly and monthly reports to third party vendors to ensure our rental branch information is up to date and accurate.-Point of contact Internally and Externally for the GDS' and select third party booking tools such as Egencia (by Expedia) and Concur.

St. Louis, Missouri, Us

Go over all processed requests for accuracy and generate scores for processors. Maintain Outlook Queue for extra-curricular requests. Present ideas for overall improvement. Keep up to date with all current processes and company functions.

St. Louis, Missouri, Us

•Cross-Trained on the Information Management team to handle incoming requests for both the Tour and Corporate departments.•Assisted with Synchronization Error Reports from ECARS 2.0 to Odyssey.•Audited for Quality Assurance for all types of requests for IM Corporate.•Handled the Outlook Queue for IM Corporate, on top of regular responsibilities. This involved dealing directly with agents in the field, sales support and management to troubleshoot issues outside of our normal operational parameters. •Began training to learn how the Global Distribution System (GDS) operates, both as it relates to IM and how it is implemented in the field.•Most recently, worked with a small niche team on a 60 day project to restructure and reload the entirety of the HPG/CPG consortium accounts handled by IM Corporate. I am also training the QA and processing team on how to load and audit these accounts for future requests.

St. Louis, Missouri, Us

•Identified customer needs and collected required information in order to solve customer concerns in a professional, timely manner.•Handled Phoned-In Customer Issues, such as: Billing Concerns, Cancel/Confirm/Modify for Reservations, Airline Miles, Complaint/Compliment Submissions, General Inquiries in regards to Policy and Protocol, Citations, Rental Extension and Modifications.•Tri branded for all skills and met or exceeded expectations on all performance reviews.•Demonstrated and maintained professional oral and written communication with customers, co-workers and other company staff.•Provided One-on-One Citations training on the phones for Agents from Help Desk, Escalations, Customer Care, and the Management Trainee program.•Assisted the Customer Service Representative, Escalation Service Representative and Management Trainee new hire classes, answering questions and providing feedback during phone time.•Provided assistance as a part of our DNR (do not rent) resolutions team before it was disbanded.•Represented Orlando International in the original Pilot Program before it went department wide. This entailed handling location-specific issues and providing a resolution.•Trained with Loyalty Member Services for National Emerald Club and Enterprise Plus to better assist customers that called in after that department closed.•Compiled and revised an Up-to-date, Accurate set of protocols for our Citations Department. That “Handbook” is currently being distributed throughout Customer Care by management.•Handled Siemens Customer Issue Reports for Vanguard. •Handled calls and set up services for the Roadside Assistance Department.