Claims Supervisor
Current• Oversee day-to-day work claims processing of multiple lines of businesses• Support staff and exercise cost control to accurately and timely process members’ medical claims.• Provide timely and professional communication to the Health Plan, liaisons, direct reports and senior management to effectively support team and company goals.• Support the implementation of company directives and processes to meet internal/external client needs such as retention and satisfaction related to the success of the accurate claim processing.• Develop, implement, and maintain process improvement• Provide leadership, direction, and supervision to a team of claims analysts and team leaders.• Conduct annual evaluations of team members and provide feedback and monitor.• Evaluate ongoing staffing requirements by reviewing productivity reports and Quality assessments.• Coach and mentor team members when needed.
