As Senior Technical Account Manager I work with clients to bring them on-board successfully and ensure an outstanding ‘first impression’ as a Vital client.Meeting with clients on a regular basis – including regular contact calls in between and preparation and communication of regular performance and KPI reports.Establish and build deep, meaningful and valuable relationships within all levels of the client organisation – from board level down.Establishing and building technology road-maps with clients to ensure an on-going and appropriate program of continued investment to meet their business needs, take advantage of new and beneficial technologies and address the changing landscapes of risk and regulation that could affect their business. Specifying, quoting and managing projects right through to completion.Acting as point of escalation and relationship manager for the service delivery; working with clients to ensure a consistent and sound mutual understanding of service levels, to address any service issues and complaints and to work with customers to communicate and agree suitable solutions where required.As a senior technical member of staff I'm responsible for working on a complex range of issues escalated by more junior members of the team to ensure swift, effective and comprehensive solutions to the most complex issues our clients may face.Responsible for participating in the first line support function in a leadership and guidance role, ‘leading by example’ to ensure our clients receive outstanding service.Good experience of Cloud technologies – in particular Microsoft Office 365 – Exchange and Sharepoint Online.Microsoft Azure – Azure AD, Infrastructure-as-a-ServiceWindows Server network environments – Active Directory, DHCP, DNS and Group PolicyWindows Desktops – XP upwardsBusiness networks – Managed switches, routers, firewallsRemote Desktop Servers & ServicesDatto Backup, Disaster Recovery & Business Continuity, WatchGuard Security.

With over 25 years in the IT industry you can be sure I have the experience to support you and your business. As a Managed Service Provider we charge a low fixed monthly fee and use specialist software to monitor your IT system 24 hours a day, 365 days a year. This allows us to resolve any issues that arise and keep your software updated, usually without the need for a site visit.This proactive approach provides you with peace of mind and gives predictable costs that are much lower than building an in-house IT support department of your own. It is as effective for small businesses with one or two computers as it is for larger businesses with hundreds of machines.Prices start from £10.00 per PC per month, rising to £35.00 for our all inclusive service including onsite support, antivirus software, web protection, software patch management, backup management and much more.

Responsible for maintaining the performance of the office IT systems and data security with a proud record of zero downtime in over 10 years at this large architectural practice. Overseeing major system upgrades and general project management for everything IT and Comms related.