An IT professional with experience in technical support, customer support, systems analysis, technical writing and testing as an individual contributor, member of a team, and leader of a work group. Skillset includes a diverse background of hardware, software, and people skills; always with a focus on customer satisfaction while working with technical and non-technical personnel at all levels in high-pressure and high-stress environments.Management• Project management• Leadership with and without authority• Personnel management, training and mentoring (direct and indirect reports)• Process analysis, design, and documentation• Asset sourcing, purchasing and managementSupport• System management and administration• Network and remote access support• Preventative maintenance and break/fix• Hardware and software integration and deploymentTesting• Black box hardware and software testing• Manual test cases, ad hoc testing, and error reproduction• Bug writing• Xbox Live, Xbox One, Xbox 360, PlayStation 3 (PS3)• Board game, card game and pen-and-paper role-playing game testing and demonstration experience• Product StudioSocial Media and Community• Create, organize and moderate mailing lists, forums, communities and Facebook GroupsSoftware• Windows 10• Android• iOS• Microsoft Customer Access Portal (CAP), Microsoft Office, Microsoft Office 365, Product Studio, Remedy• Microsoft Internet Edge and Internet Explorer, Mozilla Firefox, Google ChromeCertifications• Dell DCSE Managed Deployment Technical Lead (ID: 2929471)• Dell DMS Client SoftSkills (ID: 2670301)Volunteer• Director, Computers for the Homeless (2015)• Security, Shared Breakfast, 1st Church (2018-2020)• Minion, Emerald City ComiCon (2013)