Chris Mclaughlin Quiroz Email & Phone Number

Ottawa, Canada Area

-Managing and leading multiple teams of CERs across the globe for various products-Developing and implementing customer service processes and procedures, including setting goals for the teams, product and operations department, along with determining the tools and technology required to support these efforts.-Developing Training programs train and mentoring customer service representatives and other departments as needed-Identifying and resolving customer service and… Show more -Managing and leading multiple teams of CERs across the globe for various products-Developing and implementing customer service processes and procedures, including setting goals for the teams, product and operations department, along with determining the tools and technology required to support these efforts.-Developing Training programs train and mentoring customer service representatives and other departments as needed-Identifying and resolving customer service and operational issues-Monitoring, analyzing and presenting customer feedback through multiple sources, to various departments-Collaborating with cross-functional teams to improve customer service operations, including Sales, Marketing, Product, Finance and Engineering-Analyzing customer service data to identify areas for improvement-Developing Processes and procedures for the department and organization, including creating policies related to employee conduct, organizational practices, and customer interactions-Developing and implementing strategies to improve customer satisfaction, response and retention rates- Managing budgets for multiple teams-Ensuring that customer service operations comply with industry regulations and standards.-Develop strategies to ensure Customer satisfaction exceeds business average Show less

Ottawa, Canada Area

- Confer with customers by telephone or in person to provide information about new features available to them- Keep records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken- Recommend improvements on their site to prevent future problems- Resolve any outstanding issues pertaining to their site-Reach out to clients to gather feedback on their experience-Serve as an active resource for the user… Show more - Confer with customers by telephone or in person to provide information about new features available to them- Keep records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken- Recommend improvements on their site to prevent future problems- Resolve any outstanding issues pertaining to their site-Reach out to clients to gather feedback on their experience-Serve as an active resource for the user community and internal teams-Conduct regular check-ins with customers to evaluate their experience and provide solutions as needed-Provide in depth training to customers on survey building/submission management workflow best practices-Develop creative strategies with customers to find solutions to their survey/submission management quandaries-Collaborate with internal departments to provide an exceptional client experience-Work with the Product Development Team to help map the future of the product-Lead monthly webinars regarding how to use the product Show less

Ottawa, Canada Area

Wedding and Event Photographer!

Ottawa, Canada Area

- Confer with customers by telephone or in person to provide information about new features available to them- Keep records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken- Recommend improvements on their site to prevent future problems- Resolve any outstanding issues pertaining to their site-Reach out to clients to gather feedback on their experience-Serve as an active resource for the user… Show more - Confer with customers by telephone or in person to provide information about new features available to them- Keep records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken- Recommend improvements on their site to prevent future problems- Resolve any outstanding issues pertaining to their site-Reach out to clients to gather feedback on their experience-Serve as an active resource for the user community and internal teams-Conduct regular check-ins with customers to evaluate their experience and provide solutions as needed-Provide in depth training to customers on survey building/submission management workflow best practices-Develop creative strategies with customers to find solutions to their survey/submission management quandaries-Collaborate with internal departments to provide an exceptional client experience-Work with the Product Development Team to help map the future of the product-Lead monthly webinars regarding how to use the product Show less

-Communicate & train clients from all over the world via phone & email.-Troubleshoot client issues over email and phone.-Contribute to company's blogs.-Contribute to the documentation and training material available to clients.-Contribute to training videos and screencasts on software products.-Hold live web training sessions (webinars) with clients in order to train them on products.-Travel to client locations in North America to provide training… Show more -Communicate & train clients from all over the world via phone & email.-Troubleshoot client issues over email and phone.-Contribute to company's blogs.-Contribute to the documentation and training material available to clients.-Contribute to training videos and screencasts on software products.-Hold live web training sessions (webinars) with clients in order to train them on products.-Travel to client locations in North America to provide training from time to time Show less

- Managed telephones, voicemail, emails, records and reports of office- Provided excellent customer service to clients- Winner in Visa sales awards for the Ottawa region on multiple occasions - Performed data entry and file management on a daily basis- Administrative support to manager and district manager- Oversaw employee relations; identified and resolved all issues and concerns - Calculated bi-monthly payout, assisted with work… Show more - Managed telephones, voicemail, emails, records and reports of office- Provided excellent customer service to clients- Winner in Visa sales awards for the Ottawa region on multiple occasions - Performed data entry and file management on a daily basis- Administrative support to manager and district manager- Oversaw employee relations; identified and resolved all issues and concerns - Calculated bi-monthly payout, assisted with work schedules.- Managed inventory control, as well as filing- Created, edited and formatted several documents for the office Show less

Ottawa, Canada Area

- Oversaw customer relations, identified and resolved all issues and concerns - Helped with day to day banking needs for clients- Performed administrative support for various superiors- Executed daily account balancing of bank- Helped train new staff - Facilitated in the opening and closing of bank