• Provides expert product knowledge of PC Mastercard, PC Money Account, and PC Optimum to new customers• Responsible for identifying, analyzing, and resolving customer problems to exceed customer expectations• Generates leads and maintains existing client relationships through customer-oriented approach• Utilizes appropriateness tests to determine which product is best fit for customers• Assists clients in onboarding process to make online banking as seamless as possible

• Executes 100% of all weekly assigned planograms and in store merchandising plans • Utilizes SAP to ensure accuracy of product counts and investigate variances that reduced lost opportunities by 35% in 2020 throughout the beginning of the COVID-19 pandemic• Created claim requests that totaled to over $10,000 in compensated merchandise in 2021• Collaborates with vendors for pricing, ordering, and receiving to align each company’s strategic planning • Efficiently manages product inventory counts to increase shelf replenishment and sales

• Delivers expert-level product knowledge that exceeded customer expectations and ultimately sales • Provides assistance to an average of 400 customers a week to maintain customer satisfaction • Organizes back-room inventory to allow for 10% boost in work productivity amongst staff• Received the most positive customer feedback reviews (Kudos Alerts) amongst all part-time staff in recognition to outstanding customer service in 2018• Streamlines 300 new and current products weekly to maximize opportunity