Chris Randall Email and Phone Number
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With over 20 years of experience in SaaS, customer experience, eCommerce and logistics, Chris Randall is an experienced business leader who has driven growth and innovation for multiple companies. He has extensive expertise in customer experience, operations, sales, account management, and leading diverse global teams in high-growth environments.Most recently, he was the SVP of Freight Club, a technology-driven disruptor in the freight and logistics space and a subsidiary of Cymax Group Technologies Inc. He led Freight Club through a time of significant expansion and earned recognition from Deloitte Technology Fast 50 and Deloitte North American Fast 500. He has provided the vision and execution of groundbreaking corporate environmental programs and has consulted industry-leading companies on 5 continents on Customer Experience.
Thoughtexchange
View- Website:
- thoughtexchange.com
- Employees:
- 158
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Chief Customer OfficerThoughtexchange Jan 2024 - PresentVancouver, British Columbia, CanadaAwarded as one of Canada's fastest-growing companies in 2021 and 2022 by The Globe and Mail's Report on Business, ThoughtExchange is an AI-driven engagement and survey platform for leaders seeking to drive change and alignment in their communities.
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Svp (General Manager), Freight ClubFreight Club Mar 2021 - Apr 2023Vancouver, British Columbia, CanadaProud to have led Freight Club, a B2B software marketplace, through its most significant growth phase, earning a spot on Deloitte's 2022 Canadian Technology Fast50 (fastest growing tech companies in Canada), Deloitte's North American Technology Fast 500, and as a finalist for BC Tech Association's TIA Award for Company of the Year (Scale). Freight Club is a technology-driven disruptor in the freight and logistics space. Freight Club is a subsidiary of Cymax Group Technologies Inc. -
Vice President, RevenueFreight Club Jun 2020 - Mar 2021Vancouver, British Columbia, CanadaLed the vision, scaling and maturation of the Freight Club sales team, growing from a boot-strapped team of 3 into a dynamic, balanced and scalable team consisting of sales engineering, sales operations, account executives, customer success managers, BDMs and an infrastructure of technology, training and marketing support to help empower and expedite their success.
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Vice President, Sales - North AmericaSkyvera Apr 2020 - Jun 2020Vancouver, British Columbia, CanadaSkyvera acquired ResponseTek. Skyvera is an affiliate of and managed by TelcoDR. It operates and transforms the telco software companies that TelcoDR acquires. Skyvera empowers customers by managing telco software companies and providing support, product innovation, and a path for leveraging the power of the public cloud. -
Vice President, Pre-SalesSkyvera Jan 2019 - Apr 2020Vancouver, CanadaThe role involved the management of a global team of solution architects supporting a diverse set of Skyvera products/companies. My role also includes accountability for general management of the ResponseTek business within Skyvera, including overseeing the sales and account management team.
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Vice President, Customer SuccessSkyvera Sep 2018 - Jan 2019Vancouver, Canada AreaSkyvera (an ESW Capital Company) acquired ResponseTek. Following the acquisition, I took on the VP of Customer Success role to ensure a successful transition of ResponseTek clients into the Skyvera group of companies.
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Chief Customer OfficerResponsetek Mar 2017 - Aug 2018Vancouver, Canada AreaManaged a team of 50+ customer experience professionals spanning 6 offices on 4 continents. Oversaw teams accountable for all aspects of the customer journey - from program implementation (design, project management, configuration, testing and deployment), account management, professional services (customer experience consulting, analytics and reporting services, etc.) and customer/user support. Involved in partner recruitment, development and enablement activities and maintained a role as an… Show more Managed a team of 50+ customer experience professionals spanning 6 offices on 4 continents. Oversaw teams accountable for all aspects of the customer journey - from program implementation (design, project management, configuration, testing and deployment), account management, professional services (customer experience consulting, analytics and reporting services, etc.) and customer/user support. Involved in partner recruitment, development and enablement activities and maintained a role as an executive sponsor within all major accounts. Show less -
Vice President, Customer Success & Cx StrategyResponsetek Nov 2015 - Feb 2017Vancouver, Canada AreaOversaw a global team of customer experience professionals providing Account Management, Customer Support, Business Analytics and Customer Experience consulting. An active speaker on customer experience and developed the proprietary Customer Experience Blueprint, an end to end construct for enterprise-wide customer experience program design and execution.
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Vice President, Client ServicesResponsetek Sep 2011 - Nov 2015Vancouver, Canada AreaContributed to the rapid growth of ResponseTek through the development and leadership of a Professional Services and Customer Success Team that produced industry-leading client retention and upsell rates. Personally provided executive sponsorship to ResponseTek's largest global clients and consulted on award-winning customer experience program design on 5 continents.
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Director Of Client ServicesResponsetek Jan 2003 - Nov 2011Vancouver, Canada AreaOversaw the creation of the Client Services Team, early-stage process development and customer lifecycle mapping. Involved in key client acquisition, responsible for global client retention and upsell activities and integral in ResponseTek's expansion efforts into new markets. Managing a global team of Account Managers and Customer Experience experts.
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Director Of MarketingResponsetek Jan 2001 - Jan 2003Vancouver, Canada AreaAmong an initial team of 7 involved in bringing ResponseTek to market. Involved in all aspects of early-stage marketing and sales efforts - including business plan writing, company branding, direct sales, partner development, corporate and investor communications, etc.
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ConsultantFerence Weicker & Company Jun 2000 - Jan 2001
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Marketing CoordinatorIcbc May 1998 - Aug 1999Managed daily operations of ICBC’s corporate partnership with the BC Lions (Canadian Football League), included advertising, promotions, staff and volunteer management etc.
Chris Randall Skills
Chris Randall Education Details
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Business Administration And Management, General -
B.A.
Frequently Asked Questions about Chris Randall
What company does Chris Randall work for?
Chris Randall works for Thoughtexchange
What is Chris Randall's role at the current company?
Chris Randall's current role is Chief Customer Officer at ThoughtExchange | MBA | Growth Enabler | Customer Experience | Logistics | SaaS | eCommerce.
What is Chris Randall's email address?
Chris Randall's email address is ch****@****tek.com
What is Chris Randall's direct phone number?
Chris Randall's direct phone number is +160499*****
What schools did Chris Randall attend?
Chris Randall attended University Of Alberta, Graceland University, The University Of British Columbia.
What skills is Chris Randall known for?
Chris Randall has skills like Management, Strategy, Saas, Crm, Marketing, Enterprise Software, Analytics, Customer Experience, Consulting, Leadership, Professional Services, Strategic Planning.
Who are Chris Randall's colleagues?
Chris Randall's colleagues are Rupinder Pilkington, Chris Mussell, Brian Tomic, Nicole Senior, Wade Carroll, Bdes, Kumar Banerjee, Chris D..
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Chris Randall
Toronto, On -
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Chris Randall
Graduate Student At Tmu | Mixed-Methods Hazard, Climate & Human Geographer, Proficient In Student AffairsToronto, On
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