Chris Randall Email & Phone Number

Vancouver, Bc, Ca

Vancouver, British Columbia, Canada

Awarded as one of Canada's fastest-growing companies in 2021 and 2022 by The Globe and Mail's Report on Business, ThoughtExchange is an AI-driven engagement and survey platform for leaders seeking to drive change and alignment in their communities.

Vancouver, British Columbia, Canada

Proud to have led Freight Club, a B2B software marketplace, through its most significant growth phase, earning a spot on Deloitte's 2022 Canadian Technology Fast50 (fastest growing tech companies in Canada), Deloitte's North American Technology Fast 500, and as a finalist for BC Tech Association's TIA Award for Company of the Year (Scale). Freight Club is a technology-driven disruptor in the freight and logistics space. Freight Club is a subsidiary of Cymax Group Technologies Inc.

Vancouver, British Columbia, Canada

Led the vision, scaling and maturation of the Freight Club sales team, growing from a boot-strapped team of 3 into a dynamic, balanced and scalable team consisting of sales engineering, sales operations, account executives, customer success managers, BDMs and an infrastructure of technology, training and marketing support to help empower and expedite their success.

Vancouver, British Columbia, Canada

Skyvera acquired ResponseTek. Skyvera is an affiliate of and managed by TelcoDR. It operates and transforms the telco software companies that TelcoDR acquires. Skyvera empowers customers by managing telco software companies and providing support, product innovation, and a path for leveraging the power of the public cloud.

Vancouver, Canada

The role involved the management of a global team of solution architects supporting a diverse set of Skyvera products/companies. My role also includes accountability for general management of the ResponseTek business within Skyvera, including overseeing the sales and account management team.

Vancouver, Canada Area

Skyvera (an ESW Capital Company) acquired ResponseTek. Following the acquisition, I took on the VP of Customer Success role to ensure a successful transition of ResponseTek clients into the Skyvera group of companies.

Vancouver, Canada Area

Managed a team of 50+ customer experience professionals spanning 6 offices on 4 continents. Oversaw teams accountable for all aspects of the customer journey - from program implementation (design, project management, configuration, testing and deployment), account management, professional services (customer experience consulting, analytics and reporting services, etc.) and customer/user support. Involved in partner recruitment, development and enablement activities and maintained a role as an… Show more Managed a team of 50+ customer experience professionals spanning 6 offices on 4 continents. Oversaw teams accountable for all aspects of the customer journey - from program implementation (design, project management, configuration, testing and deployment), account management, professional services (customer experience consulting, analytics and reporting services, etc.) and customer/user support. Involved in partner recruitment, development and enablement activities and maintained a role as an executive sponsor within all major accounts. Show less

Vancouver, Canada Area

Oversaw a global team of customer experience professionals providing Account Management, Customer Support, Business Analytics and Customer Experience consulting. An active speaker on customer experience and developed the proprietary Customer Experience Blueprint, an end to end construct for enterprise-wide customer experience program design and execution.

Vancouver, Canada Area

Contributed to the rapid growth of ResponseTek through the development and leadership of a Professional Services and Customer Success Team that produced industry-leading client retention and upsell rates. Personally provided executive sponsorship to ResponseTek's largest global clients and consulted on award-winning customer experience program design on 5 continents.

Vancouver, Canada Area

Oversaw the creation of the Client Services Team, early-stage process development and customer lifecycle mapping. Involved in key client acquisition, responsible for global client retention and upsell activities and integral in ResponseTek's expansion efforts into new markets. Managing a global team of Account Managers and Customer Experience experts.

Vancouver, Canada Area

Among an initial team of 7 involved in bringing ResponseTek to market. Involved in all aspects of early-stage marketing and sales efforts - including business plan writing, company branding, direct sales, partner development, corporate and investor communications, etc.

Managed daily operations of ICBC’s corporate partnership with the BC Lions (Canadian Football League), included advertising, promotions, staff and volunteer management etc.

Mba, Business Administration And Management, General

B.A.

Activities and Societies: Captain, Baseball Team

Education record