Review daily open items involving Retirement Products and Retail Brokerage accounts to ensure proper follow-up and closure. Utilize proprietary NetX360 platform to facilitate movements of assets in partnership with and support of domestic and international broker-dealers. Ensure that an established level of customer service is consistently met or exceeded. • Performed Back Office functions for a multi-national brokerage/bank custody firm while liaising with RIA’s and IBD’s to ensure total client/end-investor satisfaction.• Fee Processing Operational Efficiency Project Led a team of 10 to monitor and analyze improperly coded fee requests initiated by clients; reporting resulted in implementation of system enhancements that improved operational efficiency through increased straight-through processing  Conducted margin analysis of firm and investor accounts mitigating lending risk and ensuring collateral and house requirements were consistently maintained

Logistics. Active secret security clearance.Air Force Expeditionary ServiceAir Force Outstanding Unit AwardNATO Medal RibbonGlobal War on Terrorism Expeditionary Medal RibbonNational Defense Service Medal RibbonAir Force Training RibbonArmed Forces Reserve Medal Ribbon

Reporting to the Project Director, responsible for effective planning, coordination, and execution of marketing campaigns ensuring the development of exemplary client deliverables while adhering to established project timelines and budgets.Establish and maintain high project quality standards through quality control techniques and utilize effective communication skills to accurately report opportunities and successes to internal and external stakeholders.Monitor project life cycles from "cradle-to-the-grave" exhibiting flexibility to manage frequently changing project needs while remaining vigilant to budgetary constraints.

Successfully oversee multiple retail departments comprised of $1.2M in inventory while delivering a wide variety of contract services, expertise, and customer service. • Results: Generated $1.9 million in sales year to date, eclipsing market by 13%. Manage 8 direct reports while driving sales, improving operational efficiency, and delivering excellent customer service.• Results: Exceeded sales forecast by 11% in 2010 despite overall market losses.Select, hire, and train talent, minimize overtime expenses, and strategically place associates in positions that promote career advancement.• Results: Delivered an 11% reduction in shrink through training and follow-up. Maintain profitability through analysis, trend identification, and solution implementation. • Results: Identified a key opportunity, modified ordering standards, and sold 96% of clearance inventory reducing re-work, excessive product transfers, and losses.

Research, gather, interpret, and synthesize secondary and primary research information to respond to client requests and business needs for competitive, customer, product, and market insight. Guide the team in presenting and communicating compelling findings to the client.Assist in the development of several new B2B relationships to effectively market upcoming shows and events for the Colonial Life Arena.Develop and execute promotional flyers, email blasts, new item sell sheets, update/maintain website on a regular basis, and run sales placement reports for customers and focus items.

Inspect, analyze and process state-wide unemployment documents for accuracy and completion.Categorize, prepare, index and escalate documents requiring additional adjudication, routing them to the appropriate departments. Assist in the coaching and development of several new employees on internal processes and procedures and training more tenured associates during transition to new Oracle-based database program. Served as team-lead, managing workflows and resources to ensure efficient operations and expedited claim adjudication.