Heading the IT department at a food and beverage company with global clients, I've worked with the executive team to merge technology and data initiatives with overall business goals. This involves giving both immediate and future guidance for the strategic and operational tasks of the IT division and Security Office.Delivered technology strategy, procurement, creation, and support in sync with company objectives, working alongside business proprietors to ensure smooth, competent, and… Show more Heading the IT department at a food and beverage company with global clients, I've worked with the executive team to merge technology and data initiatives with overall business goals. This involves giving both immediate and future guidance for the strategic and operational tasks of the IT division and Security Office.Delivered technology strategy, procurement, creation, and support in sync with company objectives, working alongside business proprietors to ensure smooth, competent, and prompt attainment of business aims.Achieved a 18% decrease in IT expenses through executing key implementations, enhancing automation, and staffing development by way of strategic contract negotiations, minimizing technical debt, and applying cost management techniques.Established a tech governance strategy that matched IT initiatives to business goals, leading to our company surpassing customer expectations.Drive the creation of cyber security strategy to reach the preferred stance when responding to cyber incidents by leveraging threat intelligence and the NIST cybersecurity framework, improving the total cyber security risk rating while decreasing the chance of data breaches by applying security measures and setting up a risk management framework.Directed the development and execution of an API integration framework to optimize data exchange, elevate eCommerce customer fulfillment, refine associated business operations, and bolster overall data accuracy advancements. Show less

• Increased end-user satisfaction from 60% to 92% by implementing a new ticketing system and restructuring the IT department.• Assessed upcoming technologies and recommended innovative use of new features and technologies related to desktop management with the objective of enhancing end user experience, improving employee productivity.• Led the IT team in implementing and supporting an integrated system of business applications and hardware.

• Manage annual IT budget and staff in matrixed environment in designing, developing and implementing organizational information systems, software applications, and IT support and infrastructure systems, improving IT customer satisfaction by 20% in first year.• Directed multi-site IT organization in managing IT plans, policies and programs for data processing, network communications, business operations, eServices and ERP platform.• Developed IT department plan to increase the number… Show more • Manage annual IT budget and staff in matrixed environment in designing, developing and implementing organizational information systems, software applications, and IT support and infrastructure systems, improving IT customer satisfaction by 20% in first year.• Directed multi-site IT organization in managing IT plans, policies and programs for data processing, network communications, business operations, eServices and ERP platform.• Developed IT department plan to increase the number of IT projects delivered on time and on budget from 50% to 80%, by facilitating with other departments to drive IT Steering Committee and other cross-functional groups to ensure alignment with the strategic goals of CPI.• Led IT organization through multiple M & A experiences, helping business smoothly transition by providing leadership, understanding business needs, and aligning IT solutions. Ensured SLA commitments across projects and operations in networking, cloud/infrastructure, application development, deployment, and effective use in the business by coordinating with all stakeholders.• Worked with Business Unit leaders to drive new business requirements, develop solutions, and integrate email, mobile, and site data.• Developed the strategic direction and vision for the technical and analytical tool set and applications used throughout the company including diverse business units by collaborating with the business and IT leaders to identify new opportunities.• Spearheaded implementation of IT systems and internal infrastructure to drive business expansion. Show less

• Spearheaded the implementation of a new ERP system for a 100M multi-plant manufacturing company, providing gift and secure prepaid card products to domestic and global markets.• Managed IT budget and staff across Networking, ERP, and Programming by maintaining a 15% cost reduction in staff through automation, and a 20% reduction in budget by evaluating and reducing redundancy.• Established and led Telecommunications, Networking, Help Desk, ERP, Data Management, and Development teams… Show more • Spearheaded the implementation of a new ERP system for a 100M multi-plant manufacturing company, providing gift and secure prepaid card products to domestic and global markets.• Managed IT budget and staff across Networking, ERP, and Programming by maintaining a 15% cost reduction in staff through automation, and a 20% reduction in budget by evaluating and reducing redundancy.• Established and led Telecommunications, Networking, Help Desk, ERP, Data Management, and Development teams that improved internal processes, systems, and enhanced productivity by 30%.• Spearheaded management of data integrity/efficiency improvement project, achieving gains of 97% integrity with 65% in efficiency.• Instituted a set of IT standards and measurements to improve ability to meet customer expectations, maximize system uptime, and meet time lines, budgets, and objectives.• Managed implementation of multiple infrastructure projects, including MS Exchange Server, Avaya IP Office, server consolidation using VMware, and corporate integration.• As Director of IT, established risk assessment and disaster recovery structure for 3 building Minnesota campus, including a risk assessment matrix, disaster recovery plan, and a disaster recovery team.• Improved IT performance by developing and implementing new capacity and availability monitoring tools, capacity planning and forecasting tools, and systems automation tools.• Led IT organization through multiple M & A experiences, helping business smoothly transition by providing leadership, understanding business needs, and aligning IT solutions. Show less