Chris Ribeiro Email & Phone Number

- Resolved over 6,100 customer inquiries and support requests in 3 years, using a wide range of company products- Trained 16 new employees on understanding of products and best practices for handling daily responsibilities- Utilizing analytical and problem-solving skills to determine best practices for telephone and email requests- Handling conflicts and troubleshooting issues, while maintaining empathy with clients and colleagues- Influencing future product development and… Show more - Resolved over 6,100 customer inquiries and support requests in 3 years, using a wide range of company products- Trained 16 new employees on understanding of products and best practices for handling daily responsibilities- Utilizing analytical and problem-solving skills to determine best practices for telephone and email requests- Handling conflicts and troubleshooting issues, while maintaining empathy with clients and colleagues- Influencing future product development and functionality to increase customer satisfaction Show less

- Initiated and managing a social media page (@Best_Of_NNK) across multiple platforms featuring photographic lifestyle content- Publishing monthly social media posts across multiple platforms- Gained over 1,000 followers across all social media platforms in 1st year- Gained over 1,000 Instagram followers in 16 months after 17 posts- Increased Instagram followers count by 100% in 1 year- Received 110+ likes on consecutive posts after averaging 57 likes per post on previous… Show more - Initiated and managing a social media page (@Best_Of_NNK) across multiple platforms featuring photographic lifestyle content- Publishing monthly social media posts across multiple platforms- Gained over 1,000 followers across all social media platforms in 1st year- Gained over 1,000 Instagram followers in 16 months after 17 posts- Increased Instagram followers count by 100% in 1 year- Received 110+ likes on consecutive posts after averaging 57 likes per post on previous posts Show less

Washington D.C. Metro Area

Human Rights Connected - Worked closely with a team of other UX designers to help this non profit organization redesign their global campaign website and search experience.- Utilized both qualitative and quantitative research methods to inform design direction; through stakeholder interviews, surveys, competitive analysis.- Synthesized research findings to inform personas and journey map development.- Created a new sitemap, wireframes, style guide and high fidelity… Show more Human Rights Connected - Worked closely with a team of other UX designers to help this non profit organization redesign their global campaign website and search experience.- Utilized both qualitative and quantitative research methods to inform design direction; through stakeholder interviews, surveys, competitive analysis.- Synthesized research findings to inform personas and journey map development.- Created a new sitemap, wireframes, style guide and high fidelity mockup.- Developed a user test plan to validate design and navigation items on primary landing pages.- Presented final deliverables package to client with future state recommendations.South Loudoun Basketball - Collaborated with a team of UX designers to research, design and test stages of the new non profit organization’s website - Conducted stakeholder interviews, created a survey, content analysis to determine the needs and preferences of the organization’s users. - Co-created a user flow to determine the hierarchy of content on the website.- Programmed website mockups for usability testing and client showcase. Show less

Washington D.C. Metro Area

- Create and edit marketing collateral, including advertisements and flyers, to build brand awareness and promote client businesses within budget- Develop new graphic content that satisfies proper brand guidelines, within strict deadlines- Manage multiple self-initiated social media design platforms to promote personal graphic projects.

Fairfax, Va

- Gained over 1,000 social media engagements by designing graphics to promote accomplishments and events.- Leading a recruiting graphic campaign to generate and increase overall interest from prospects to sign.- Design templates and advertisements to attract fans and college students to attend games.

Fairfax, Va

- Assisted the team with setup and breakdown before and after practices.- Assisted the team with administrative duties including: clock operations, hydration, rebounding during drills, and any miscellaneous requests during practices.- Assisted with and monitored team’s laundry following team practices.- Assisted the team with packing travel equipment for away games.- Assisted the team with locker room preparation and setup of chairs and hydration on game days.

Fairfax, Va

- Gained nearly 1,500 followers in two months while managing the Men’s Basketball twitter platform.- Gained over 2,000 social media engagements while leading graphic campaigns across various platforms.- Compiled and analyzed statistical records and historical research from multiple athletic programs.- Managed a research project by analyzing statistical records dating 50 years in existence.- Wrote and edited game notes, media guides, and press releases for athletic events.-… Show more - Gained nearly 1,500 followers in two months while managing the Men’s Basketball twitter platform.- Gained over 2,000 social media engagements while leading graphic campaigns across various platforms.- Compiled and analyzed statistical records and historical research from multiple athletic programs.- Managed a research project by analyzing statistical records dating 50 years in existence.- Wrote and edited game notes, media guides, and press releases for athletic events.- Managed and conducted coach and player interviews after athletic events.- Generated and uploaded content on the athletic department website. Show less

Loudoun County, Va

- Provide site supervision for indoor and outdoor athletic events, including games and practices, at various facilities throughout the county.- Assist with setup and breakdown for occasional sporting events at indoor and outdoor facilities.

Herndon, Va

- Develop and maintain positive business and customer relationships through interactive communication.- Utilize effective listening and communication skills to identify customer needs.- Handle customer complaints, providing appropriate solutions and alternatives.- Present, promote, and sell custom company merchandise and products.- Custom print and heat press logos and typography on purchased merchandise.

Washington D.C. Metro Area

Fairfax, Va

- Instructed and demonstrated various skill sets and techniques necessary for individual player and team development.- Supervised participants while being engaged in practice drills.- Assisted with facility setup and breakdown.

Leesburg, Va

- Worked closely with and provided administrative support to the marketing team.- Assisted in building business development and marketing strategies.- Leveraged BSN's online presence and exposure by promoting the network and its services.- Helped to generate media content on the website.

Brambleton, Va

- Directed children into activities to ease transitions from parents/guardians. - Engaged and entertained children by leading activities and supervising free play.- Helped to maintain a safe, fun, and interactive environment for all children.- Regularly signed in/signed out parents, guardians and their children upon arrival/departure.

Sports Management, Sport And Fitness Administration/Management

Activities and Societies: Men's Basketball Student Manager, Graphic Designer Three-time Dean's List honors Involved as a Student Manager.

Ux/Ui Design Certification, Web Page, Digital/Multimedia And Information Resources Design

Associate'S Degree, Business Administration And Management, General