Chris Rideout Email & Phone Number

Owensboro, Ky, Us

Owensboro, Kentucky

As an operations manager, I am responsible for the overall performance of the line of business I am assigned to. I regularly engage with the client and work with my team managers to drive performance.

Owensboro, Kentucky

As a senior trainer, my primary responsibility was to coach and develop the training team. This included completing classroom observations and one-on-one coaching conversations to ensure the training team met the client's needs.

Owensboro, Kentucky

As a trainer, I was responsible for leading new hire classes to prepare new employees for their customer service responsibilities. I guided the class through classroom facilitation and guided them through self-paced training content.

Owensboro, Kentucky

As an operations manager I was responsible for the development of newly promoted Team Managers supporting customer service agents that have recently completed classroom training. I was also responsible for maintaining the performance and profitability of the eight Team Managers and their agents.

Owensboro, Kentucky Area

As a team manager I was responsible for the development of customer service agents that have recently completed classroom training by utilizing weekly coaching, call observation and weekly team meetings.

Bowling Green, Ky

In this role I led the training and quality assurance teams to drive improvements in agent performance and efficiency. I am responsible for the day-to-day operations of the team which includes trainer assignments and improvements in our Quality Assurance processes.

Greater Nashville Area, Tn

My responsibilities as an Inside Product Specialist include:- Provide technical support and product knowledge to Senior Inside Relationship Sales Team and answer inquiries from potential customers during the pre-sale cycle- Work with medium business customers to price, quote, and negotiate Dell's Enterprise Solutions, including servers, storage, networking, software peripherals, and services- Design and deliver product demonstrations based on the customer’s requirements and help drive customers toward purchase using expert technical knowledge- Cooperate and collaborate with colleagues cross-functionally in order to support the sales process- Act as a technical resource to support the sales organization to meet and/or exceed their objectives- Build and increase expertise for Dell’s product and service offerings, as well as business processes and systems- Promote key strategic product and service offerings, while articulating technical, industry, and market facts to position Dell as a competitive solution- May provide mentoring and direction to less experienced team members- Effectively prioritizes multiple demands while ensuring customer needs are met- Assist in the on-going technical education and development of the broader team- Remain up-to-date on new product, technology, and services offerings, while remaining current on industry and vertical solutions as well- May own account sets and/ or be called into accounts as opportunities are identified- Maintain a strong desire to ensure our customers have a positive experience when working with Dell and ensure Dell’s brand increases

Nashville, Tn

I provide computer training support and participate in the full range of training activities, including needs analysis, development of training outlines and curriculae, and delivery of training. I also assist in the testing and evaluation of new software, I serve as a training resource to various groups and departments, and work closely with the technical support team, providing end-user desktop support when necessary. My responsibilities include providing training on various computer software applications, utilizing both classroom and one-on-one methods, developing training manuals, creating quick reference guides and on-line training tutorials, and assisting in the testing and evaluation of new software. I am also responsible for providing assistance in troubleshooting end-user software problems, answering questions related to the use of various software packages, and providing backup training as required.

Nashville, Tn

As a Senior Training Analyst, I work directly with the Nashville Small and Medium Business Team to develop and maintain the inside sales team. Job Responsibilities:- Lead new-hire training classes as well as new product/process training for existing technicians.- Develop rapport with learners to gain insight on how to properly motivate each learner individually.- Monitor new-hire test scores and provide feedback to the students in an effort to improve those scores.- Work closely with management and coaches to identify training gaps.

Nashville, Tn

As a Training Analyst, I work directly with the Nashville Tech Support Business Team to develop and maintain the tech support team. Job Responsibilities:- Lead new-hire technical support training classes for Dell desktops, portables, workstations and supported software as well as vitality training for existing technicians.- Develop rapport with learners to gain insight on how to properly motivate each learner individually.- Monitor new-hire technicians' test scores and provide feedback to the students in an effort to improve those scores.- Work closely with management and coaches to identify training gaps.

As an L2, I was responsible for providing technical assistance to all Level 1 Technicians. I also worked directly with our customers to reduce escalations.

While a L1 technician, I was a member of the Virtual Training Force team. Virtual Training Force is a temporary training position within Dell. While a VTF, I traveled to New Delhi, India to train technicians for Dell’s first internationally based outsourced tech support call-center. I stayed for seven weeks and was responsible for training Trainers and the first four classes of new hire

Hermitage, Tn