Chris Mullins Email & Phone Number

Asheville, North Carolina, United States

North Carolina, United States

Manage and operate a school Helpdesk for students, faculty and staff. Create technical documentation for internal IT use as well as support documentation for end users including security tips for avoiding social engineering schemes. Investigate students suspected of breaking computer use policy and/or installing dangerous software. Develop and implement.

Wise, VA

Provided day-to-day helpdesk support. Worked with end users in person as well as utilized remote computer access to resolve issues. Worked with various departments to assist with IT related tasks in order to achieve their goals. Maintained accurate and transparent records using the department ticketing system in order to see trends and adjust customer.

Arlington, VA

Assisted customers with issues surrounding computer hardware, software, network, and telecommunications systems while emphasizing protection of classified resources and customer confidentiality. Worked with employees and management to develop technical documents to assist other analysts in job functions. Partnered with technical, customer service, or.

Vienna, VA

Provided day-to-day customer support for all aspects of the cloud computing platform through customer contacts as well as through monitoring system notifications. Interacted with customers to analyze issues, replicate problems, and coordinate resolutions. Worked with employees, management and customers to define and document policies, processes, and.

Reston, VA

Along with my helpdesk support duties I also provided thought leadership with regards to IT organization and operations. Conducted all work with a high degree of transparency. Worked with Service Desk employees in both group and 1-on-1 meetings to foster team and individual improvement and morale. Maintained open communication with upper management as well.

Lebanon, VA

Worked with customers via phone and chat to resolve account, hardware, and software issues while maintaining protection of classified resources and customer confidentiality. Worked with employees and management to develop technical documentation for myself and co-workers. I worked with technical, customer service, or development staff to resolve recurring.

Wise, VA

Utilized administrative privileges to load software and update machines. Used customer service skills while interacting with faculty, staff, and student body. Used learned job skills to troubleshoot and repair computer related issues. Responsible for protecting confidential files, access, and information.

Bachelor'S Degree, Communications

Activities and Societies: Lambda Pi Eta, Judicial Board, IT Work Study

Cybersecurity Career Studies Certificate, Computer And Information Systems Security/Information Assurance, A

Key features include: -Understand computer systems, networking, and Information Security terminology. -Ensure the implementation of the.